Telecom Operator

Capital Health; New Jersey; Hybrid; USD 22,000 - 27,000; Full time

Benefits offered by this job

Retirement Savings and Investment Plan

Short Term Disability

Sick Time Off

Employee Assistance Program

Job summary

Capital Health in New Jersey is seeking a Call Center Operator to answer and route patient calls using established scripts, transfer internal calls, and manage paging and emergency codes. You will coordinate interpreter services and support hospital staff with timely information.

The role offers a competitive pay range, full-time benefits, and opportunities to contribute to a dynamic health care network across hospitals and outpatient centers.

Responsibilities

• Use established scripts in answering and processing calls.
• Transfers internal calls successfully within established time frame.
• Routes calls to requested destinations within established time frame.
• Answer code telephones within two rings and obtain pertinent information for code initiation and location.
• Utilize overhead paging system to notify appropriate personnel within established time frames.
• Coordinate interpreter services for language needs and connect patients with interpreters.
• Log code events promptly and accurately.
• Notify on-call personnel by established mode of communication.

Skills

Call handling

Communication

Teamwork

Attention to detail

Tools

Phone system

Job description

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region. Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates. The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time). Pay Range: $16.00 - $19.63 Position Overview Use established scripts in answering and processing calls. Transfers internal calls successfully within established time frame of request. Routes calls to requested destinations within established time frame. Places callers on hold as required without call termination. Operate overhead paging as needed within the assigned guidelines. Utilizes internal and external pagers in a timely fashion to notify appropriate personnel within established time frame. Answer code telephones within two rings and obtain pertinent information for code initiation and location. Utilize overhead paging system when required in accordance with hospital policy to announce emergency codes. Ensure pages are dealt with immediately. Follows departmental procedures and scripts for individual codes. Logs code event promptly and accurately Segregate requests for hospital personnel by addressing the distinction between need for a technician or a physician. Reference on-call personnel by department in an effort to find appropriate staff scheduled within established time frames. Notifies on-call personnel by established mode of communication within appropriate time frame of referencing pertinent information. Reference schedules accurately based on time and date. Sets up schedules for the following calendar day as required daily. Notify desired interpreter without delay for appropriate language need. Make connection between interpreter and patient within required time frame. Use appropriate client identification number for specific interpreter services or type of vendor utilized. Verify that callers are properly connected to interpretive service provider Provide equipment to hearing impaired patients through utilization of Security Department. Completes forms and obtains signatures for release of equipment. Associate ring tone with appropriate type of alarm within established time frame. Silences alarm as required. Notify appropriate hospital personnel to resolve issue within established guidelines. Follow up on resolution as needed. Provides information to other affected departments as needed within established time frames. Perform other duties as assigned. This position is eligible for the following benefits: Retirement Savings and Investment Plan Disability Benefits – Short Term Disability (STD) Sick Time Off Employee Assistance Program The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and/or incentive eligibility are determined by role and level. The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria. Welcome to Capital Health's new career opportunity page. Here you will have access to view and apply to career opportunities in our hospital and physician practice locations. Equal Opportunity Employer Notice Capital Health Benefits