Telecom Operations Lead: Voice & Data Systems (2nd Shift)

Walt Disney; Lake Buena Vista (FL); On-site; USD 95,000 - 125,000; Full time

Job summary

Walt Disney World Company seeks an experienced Telecom Operations Manager to lead a diverse team of technicians, ensuring reliable voice and data services across Parks and Resorts. The role emphasizes safety, shift supervision, and coordination with multiple departments to sustain critical infrastructure.

Candidates should have 5+ years in telecom and 2+ years of leadership, with hands-on experience in VoIP, Unified Communications, and network environments.

Qualifications

• 5+ years in the Telecommunication Industry.
• 2+ years of leadership or Lead Technician experience.
• Experience with Collective Bargaining contracts and unionized work environments.
• Ability to collaborate with a range of partners while understanding multiple perspectives.
• Strong time management, prioritization, and delegation skills.
• Knowledge of VoIP, SIP, virtual, and physical network environments.
• Knowledge of voice systems (Cisco, Avaya, Nortel) Unified Communications and Call Managers.
• Strong written and verbal communication skills to convey data and analysis to internal and external customers.
• Oversee technical outages and communicate updates, often performing as the on‑call Telecom Technical Commander for supported systems.

Responsibilities

• Meet and conform to all safety policies and regulations.
• Support and maintain critical business services for Resorts infrastructure and applications including telephone systems, interactive-TV, Guest Wi‑Fi, optical network terminals, door lock networks.
• Support and maintain telephony and data services for Parks, Resorts and Special Events.
• Analyze Data using ServiceNow and audit reports for strategic decision making.
• Provide Layer 1 cable/wiring support and sustainment of the Disney Global Network.
• Fiscal responsibilities for Operational/Project budgets.
• Supervise a team of Union cast, maintain shift schedules, and ensure operational coverage.
• Knowledge of administrative applications: Microsoft Office 365, ServiceNow, MyTime, CastMobile, Regulatory training, etc.
• On‑Call Manager on Duty (MOD) rotation, responsibility for system outages/issues after hours/weekends rotated on a weekly basis with other operational managers.
• This is a second shift position – Monday - Friday 12PM-8PM

Skills

Leadership experience

Team management

Outage management

Data analysis

Collaborative partner empathy

Time management

Education

Bachelor’s Degree

Tools

ServiceNow

Microsoft Office 365

MyTime

CastMobile

Job description

Walt Disney World Company seeks an experienced Telecom Operations Manager to lead a diverse team of technicians, ensuring reliable voice and data services across Parks and Resorts. The role emphasizes safety, shift supervision, and coordination with multiple departments to sustain critical infrastructure.

Candidates should have 5+ years in telecom and 2+ years of leadership, with hands-on experience in VoIP, Unified Communications, and network environments.