Telecom Network Operations Engineer – Circuits & ISP

Harris; United States; Remote; USD 85,000 - 130,000; Full time

Job summary

Harris is seeking a Telecom Engineer with hands-on network operations experience to manage ISP service orders and support circuit operations for U.S. clients.

You will coordinate internet circuit orders, troubleshoot connectivity issues, and work with carriers, clients, and internal network teams to drive timely resolution. Key responsibilities include submitting and managing orders, tracking milestones, coordinating with multiple stakeholders, and escalating outages.

Qualifications

• Hands-on experience in a network operations or engineering role supporting enterprise networks.
• Experience with ISP portals, ticketing and order-management tools.
• Strong coordination with vendors and stakeholders and effective escalation.
• Clear written and verbal communication with attention to detail.

Responsibilities

• Submit and manage ISP orders including installations, upgrades, disconnects and relocations.
• Coordinate with clients, ISPs, carriers and internal teams through the order lifecycle.
• Track milestones, provisioning, testing and service activation; address delays.
• Open, monitor and escalate provider tickets for outages and performance issues.
• Troubleshoot connectivity issues and coordinate circuit testing and restoration.
• Support incident response by gathering circuit data and communicating updates.
• Maintain accurate circuit IDs, bandwidth, provider details and ticket history.
• Prepare status reports and communicate risks, delays, outages, and resolutions.
• Follow procedures, change controls, SLAs and client communication requirements.

Skills

Hands-on network operations

Troubleshooting connectivity

Clear written and verbal communication

On-call rotation

Vendor and stakeholder coordination

Tools

ISP portals

Ticketing systems

Order-management tools

Spreadsheets

CLI tools (ping, traceroute, nslookup)

Job description

Harris is seeking a Telecom Engineer with hands-on network operations experience to manage ISP service orders and support circuit operations for U.S. clients.

You will coordinate internet circuit orders, troubleshoot connectivity issues, and work with carriers, clients, and internal network teams to drive timely resolution. Key responsibilities include submitting and managing orders, tracking milestones, coordinating with multiple stakeholders, and escalating outages.