Telecom Manager

Healthcare Realty; Nashville (TN); On-site; USD 90,000 - 140,000; Full time

Job summary

Healthcare Realty, a prominent real estate investment trust, seeks a Telecom Manager at its Nashville HQ to lead voice‑communication strategy, design, and operation. The role oversees vendor relationships, budgets, SLAs, and the safe, reliable delivery of telephony services aligned with business objectives.

Reporting to the AVP of Technology Services, you will collaborate with Security, Applications, Customer Service, and Finance to drive digital‑transformation in communications, including Teams

Qualifications

• Bachelor’s degree in technology related field or equivalent.
• 4+ years of project and contract management experience.
• Experience managing cross‑functional projects with matrixed stakeholders.
• Negotiation experience; comfortable reviewing SLAs, service credits, and renewal terms.
• Expertise in PBX/UC platforms (RingCentral, Microsoft Teams Phone System, Zoom Phone, etc.).

Responsibilities

• Negotiate and administer contracts with PBX/UC vendors, SIP‑trunk providers, contact‑center SaaS suppliers, and hardware OEMs.
• Track vendor performance against SLAs; drive corrective actions when service levels slip.
• Manage Broadband Accounts and Contracts.
• Manage POTS replacements.
• Monitor bills and spend to optimize service cost and capability.
• Manage wire and wireless lines as the organization grows.
• Create and administer policies around hardware and services.
• Align telephony strategy with enterprise digital‑transformation initiatives (e.g., Teams Phone System, AI‑driven contact centers).

Skills

Contract management

Project management

Vendor management

Negotiation

SLAs

Cross-functional collaboration

Budget management

Telephony strategy

Policy development

Education

Bachelor’s degree in technology related field or equivalent

Tools

PBX/UC platforms (RingCentral, Teams Phone, Zoom Phone)

Job description

Healthcare Realty (NYSE: HR) is hiring a Telecom Manager at its corporate headquarters in Nashville, TN. Healthcare Realty is a real estate investment trust (REIT) that owns and operates medical outpatient buildings primarily located around market-leading hospital campuses. The Company selectively grows its portfolio through property acquisition and development. As the first and largest REIT to specialize in medical outpatient buildings, Healthcare Realty’s portfolio includes approximately 650 properties totaling more than 38 million square feet concentrated in 15 growth markets.

This is a full-time in-office position. We offer competitive compensation with an annual bonus. To see a full list of employee benefits, visit https://www.healthcarerealty.com/careers/.

Equal Opportunity and Affimative Action Employer including Minorities/Women/Veterans/Disabilities

Job Description:

The Telecom Manager will lead the strategy, design, implementation, and ongoing operation of an organization’s voice‑communication ecosystem. This role manages vendor relationships, controls budgets, defines service‑level agreements (SLAs), and ensures that all voice services are reliable, secure, and aligned with business objectives.

The Telecom Manager reports to the AVP of Technology Services and works closely with Security, Application Development, Customer Service, and Finance partners.

Key Responsibilities:

• Negotiate and administer contracts with PBX/UC vendors, SIP‑trunk providers, contact‑center SaaS suppliers, and hardware OEMs.
• Track vendor performance against SLAs; drive corrective actions when service levels slip.
• Manage Broadband Accounts and Contracts.
• Manage POTS replacements.
• Monitor bills and spend to optimize service cost and capability.
• Manage wire and wireless lines as the organization grows.
• Create and administer policies around hardware and services.
• Align telephony strategy with enterprise digital‑transformation initiatives (e.g., Teams Phone System, AI‑driven contact centers).

Required Qualifications:

• Bachelor’s degree in technology related field or equivalent
• 4+ years of project and contract management experience.
• Experience managing cross‑functional projects with matrixed stakeholders.
• Negotiation experience; comfortable reviewing SLAs, service credits, and renewal terms.
• Expertise in PBX/UC platforms (RingCentral, Microsoft Teams Phone System, Zoom Phone, etc.).

Preferred Qualifications:

• Experience with an Agile working environment.
• Strong understanding of Business Continuity
• Strong understanding of traffic classification.
• Strong understanding of Telephony and network impact.
• Exposure to real estate, healthcare, or REIT environments is a plus.
• Experience with IT compliance standards (e.g., SOX) preferred.