Técnico MSP Nivel 3

TeamLogic IT, Kansas City, KS; Merriam (KS); Hybrid; USD 75,000 - 105,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

PTO

Profit sharing

Certification reimbursement

Professional development

Flexible work options

National resources

Job summary

TeamLogic IT Kansas City seeks an experienced senior IT professional to serve as the office's primary technician, handling diverse client environments and complex issues. You will design and manage networks, administer systems, and lead projects across on-site and remote settings.

You will mentor technicians, ensure cybersecurity compliance, and collaborate with national resources. The role offers certification reimbursement, professional development, and flexible work options within a

Qualifications

• Minimum 5 years in IT support, with ≥2 years in senior/Level 3 role.
• MSP experience preferred.
• Strong documentation and client-facing skills.
• Proficient with Windows and Linux servers, virtualization, cloud platforms.

Responsibilities

• Solve complex issues escalated from Level 1 and 2.
• Design and manage networks for performance and security.
• Administer systems including patching, backups, recovery, and monitoring.
• Lead client projects such as migrations, installations, and deployments.
• Build strong client relationships and recommend smart solutions.
• Document environments with diagrams, configurations, and procedures.
• Mentor technicians and elevate team capability.
• Ensure compliance with cybersecurity and regulatory standards.
• Provide emergency support including after-hours when needed.

Skills

Troubleshooting

IT Projects

NinjaRMM

PSA Tools

Windows Server

Linux Server

VMware/Hyper‑V

Azure/AWS

Networking & Security

Cybersecurity

Communication & Customer Service

Driver's License & Travel

Onsite & Remote Work

Tools

NinjaRMM

Autotask PSA

ServiceNow

Zendesk

SolarWinds

Auvik

Job description

Work environment:

• This role operates as the primary technician for the office, requiring a highly skilled, versatile professional who can confidently manage a wide range of systems and client environments
• Collaborative, supportive team culture
• Office snacks and theme days

Benefits:

• Competitive salary with performance bonuses
• PTO
• Profit Sharing Plan
• Certification reimbursement and professional development support
• Flexible work options
• Strong local team with national technical resources

What you will do:

• Solve complex issues escalated from Level 1 and Level 2
• Design and manage networks for performance and security
• Administer systems including patching, backups, recovery, and monitoring
• Lead client projects such as migrations, installations, and deployments
• Build strong client relationships and recommend smart solutions
• Document environments with diagrams, configurations, and procedures
• Mentor technicians and elevate team capability
• Ensure compliance with cybersecurity and regulatory standards
• Provide emergency support including after-hours when needed

What you bring:

• Problem Solving and Projects: Proven ability to troubleshoot complex issues and manage IT projects from start to finish
• RMM and PSA Tools: Hands–on experience with NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk
• Systems Expertise: Strong proficiency with Windows and Linux servers, VMware or Hyper‑V, and cloud platforms including Azure and AWS
• Networking and Security: Solid understanding of networking protocols, firewalls, VPNs, cybersecurity best practices, and monitoring tools like SolarWinds or Auvik
• Minimum 5 years in IT support with at least 2 years in a senior or Level 3 role
• MSP experience preferred
• Excellent communication and customer service skills
• Ability to thrive in a fast-paced, evolving environment
• Valid driver's license required
• Occasional travel to client locations
• Onsite and remote work based on client needs

About TeamLogic IT

TeamLogic IT offers a dynamic environment where your expertise matters and your growth is supported. You will work on diverse projects, strengthen your technical skills, and make a meaningful impact on SMB clients. As part of a local office, you benefit from close collaboration while also tapping into a nationwide network of technicians.