Technology Transformation Change and Communications Lead

Charles Schwab; Austin (TX); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

401(k) with company match

PTO + sabbatical

Parental leave

Tuition reimbursement

Health, dental, and vision insurance

Job summary

Charles Schwab is seeking a Senior Manager, Technology Transformation Content & Change Lead to guide content strategy and editorial planning across transformation programs. You’ll translate complex tech initiatives into executive-ready narratives, presentations, and adoption resources.

Based in Austin, this on-site role collaborates with the Transformation Management Office and senior leaders to drive readiness, measurement, and stakeholder engagement.

Qualifications

• 5–10 years in strategic communications, content strategy, change management, or related fields
• Proven ability to create executive and employee content for technology or organizational transformations
• Excellent writing, communication, storytelling, and multichannel content development skills
• Experience conducting or supporting business impact analysis and translating findings into targeted communications
• Working knowledge of change management, including stakeholder analysis, readiness, engagement, adoption, and reinforcement
• Strong project management and cross-functional collaboration with senior leaders and SMEs

Responsibilities

• Lead content strategy and editorial planning for technology transformation initiatives
• Translate business impact analysis and transformation decisions into clear narratives and leader materials
• Create executive communications, presentations, digital content, and adoption resources
• Support initiatives across operating model transformation, AI, enterprise delivery enablement, and vendor management
• Collaborate with Transformation Management Office and change partners to ensure readiness and alignment

Skills

Strategic communications

Executive content creation

Writing & storytelling

Change management

Stakeholder analysis

Project management

Cross-functional collaboration

Problem solving

Job description

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Within Schwab Technology Services, you’ll join the BOET OCIO team as Senior Manager, Technology Transformation Content & Change Lead, helping employees and leaders understand and act on complex technology transformation priorities. You’ll lead content strategy and editorial planning, translating business impact analysis, transformation decisions, and technical concepts into clear narratives, executive communications, presentations, digital content, leader materials, and adoption resources.

Working closely with the Transformation Management Office, change partners, subject matter experts, and business and technology leaders, you’ll support initiatives across areas such as operating model transformation, AI, enterprise delivery enablement, global workforce, and vendor management. You’ll use Content Strategy, Change Management, Communication, Storytelling, and Stakeholder Management to identify audience needs, strengthen readiness and adoption, and enable leaders to communicate change effectively. Strong Problem Solving, Decision Making, Cross-Functional Collaboration, and Adaptability will help you maintain clarity and alignment as priorities, stakeholder needs, and transformation timelines evolve.

What you have

Required Qualifications

• 5-10 years of experience in strategic communications, content strategy, content development, organizational change management, or a related field
• Demonstrated success creating executive and employee content for complex technology, business, or organizational transformations
• Exceptional Writing, Communication, Storytelling, and content development skills across multiple channels and audiences
• Experience conducting or supporting business impact analysis and translating findings into targeted communications and change support
• Working knowledge of Change Management, including stakeholder analysis, readiness, engagement, adoption, and reinforcement
• Ability to use Problem Solving and sound Decision Making to translate complex, technical, or evolving information into clear, practical content
• Strong Project Management skills with experience managing concurrent deliverables, priorities, stakeholders, and review cycles
• Demonstrated Cross-Functional Collaboration and Stakeholder Management skills with senior leaders, subject matter experts, program teams, and change partners

Preferred Qualifications

• Experience supporting operating model, enterprise technology, AI, global workforce, vendor, or delivery transformation initiatives
• Experience within financial services, enterprise technology, or another large, highly matrixed organization
• Experience developing leader toolkits, executive presentations, digital content, campaigns, learning or enablement materials, and multimedia content
• Familiarity with change management frameworks, readiness assessments, communication measurement, and adoption metrics
• Experience partnering with a transformation management office or similar program governance structure
• Strong Adaptability when responding to evolving priorities, stakeholder needs, transformation decisions, and timelines

In addition to the salary range, this role is eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration - so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance