Technology Training & Adoption Analyst

LAIKA

Hillsboro (OR)

On-site

USD 60,000 - 90,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

LAIKA in Hillsboro, Oregon is seeking a Training & Development Analyst to support end users of our technical systems and tools, ensuring adoption and consistent use across the studio. You will develop and deliver training and technical support across in-house and third-party tools, partnering with the Technology Engagement & Development Supervisor.

You'll gather requirements, create user stories, assist pipeline engineers, deliver product rollouts, document workflows, test new tools, report

Qualifications

3 years of professional administrative or technical support experience; experience with feature animation or VFX production preferred.
Experience with technology development, software lifecycle, and engineering terminology.
Experience with agile software development terms and tools.
Proficient with MS Office suite and Adobe Creative Suite products.
Familiar with Mac, Windows, and Linux operating systems.
Excellent written communication skills; experience with technical writing, a plus.
Experience with web development and video production, a plus.

Responsibilities

Gather requirements for proposed new technology; conduct “story mapping” sessions with users and create actionable user stories for developers.
Assist pipeline engineers in new product development designs and workflows.
Develop and deliver presentations for new product rollouts and significant feature updates for existing products.
Document workflows and identify training needs for production teams to build expertise in LAIKA’s tools.
Conduct testing of new tools and verifications on new operating systems and collect feedback from other testers.
Report and track bugs and system issues to developers and develop communications for users about known issues and/or outages.
Work with the Technology Engagement & Development Supervisor to create rich, web-based resources for technology adoption including, but not limited to, application guides, tutorials, release notes, change notifications, and newsletters.
Survey end users to learn about new use patterns or problems using technology and report findings to developers in the form of user stories.
Support technology engineers by providing front line support to users, verifying bugs, and testing new releases.