Technology Talent and Capability Program Manager

AAA Auto Club Enterprises; Costa Mesa (CA); On-site; USD 100,000 - 133,000; Full time

Benefits offered by this job

Health coverage

401(K) + Pension

Tuition assistance

Floating holidays & PTO

Parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises seeks a Technology Talent and Capability Program Manager to design and deploy scalable learning and capability programs across AI, cloud, and cybersecurity. You will partner with senior leaders, build roadmaps, and measure impact with dashboards to translate tech trends into workforce strategies.

This role supports a large national organization, shaping a future-ready workforce and delivering tangible outcomes through data-driven learning initiatives.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience required.
• 4-6 years of experience in talent development, workforce transformation, or capability building in tech-driven organizations.
• Understanding of modern learning methodologies: digital, experiential, cohort-based (medium).
• Knowledge of emerging technologies (AI/ML, cloud, cybersecurity, data analytics) and their impact on workforce skills (high).
• Familiarity with structured skills frameworks and competency models (high).
• Experience with workforce analytics and learning impact evaluation (medium).
• Knowledge of organizational change management principles (low).
• Ability to develop and execute enterprise capability and learning strategies aligned to business priorities (medium).
• Strong stakeholder management and influencing skills (high).
• Ability to translate tech trends into workforce capability strategies (high).
• Balance strategic planning with execution and deliver both long-term vision and near-term impact (medium).
• Design scalable learning solutions including role-based journeys and certification pathways (medium).
• Strong problem-solving and communication skills to link capabilities to business outcomes (high).
• Excellent storytelling to present insights clearly (high).
• Project and program management in matrix environments (high).

Responsibilities

• Deliver scalable learning strategies and role-based journeys, including labs and hackathons, to accelerate proficiency.
• Build and maintain capability roadmaps across AI, cloud, cybersecurity, data analytics, and software delivery.
• Develop capability assessments and gap analyses to identify productivity barriers and drive interventions.
• Measure impact with dashboards and insights to inform talent planning and investments.
• Partner with senior leaders to identify current and future skill requirements and priorities.
• Maintain a forward-looking view on AI and emerging tech shaping roles and readiness.

Skills

Talent development

Workforce analytics

AI/ML familiarity

Cloud computing knowledge

Cybersecurity awareness

Data analytics

Change management

Stakeholder management

Program management

Communication

Leadership

Skills gap analysis

Learning strategies

Strategic thinking

Problem solving

Storytelling

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

Job description

The Technology Talent and Capability Program Manager leads the development and execution of a scalable strategy to enhance both technical skills and digital fluency across the organization, aligning workforce capabilities with evolving business priorities. This role partners with business and technology leaders to identify skill gaps, build forward-looking capability roadmaps across critical domains such as AI, cloud, and cybersecurity, and implement targeted learning strategies, including role-based pathways, certifications, and hands-on experiences to accelerate proficiency. By leveraging data and analytics, the manager measures the impact of skill development initiatives, provides insights to inform workforce planning, and ensures the organization remains agile, future-ready, and equipped to succeed in a digital-first environment.

Job Duties

• Deliver scalable learning strategies that accelerate workforce readiness, improve technical proficiency, and enable faster execution of technology and business initiatives. Build role-based learning journeys, certification pathways and applied learning experiences (e.g., labs, hackathons) that drive real-world skill application, to accelerate time-to-proficiency and enhance performance in critical roles.
• Measure and demonstrate the impact of skill development on proficiency growth, certification attainment, and business outcomes. Develop capability dashboards that provide visibility into workforce readiness and alignment to business priorities. Deliver actionable workforce insights that inform leadership decisions on talent, skills investment, and workforce planning.
• Partner with business and technology leaders to identify and prioritize current and future skill requirements, ensuring the workforce is equipped to deliver on evolving business demands.
• Develop and execute capability roadmaps across cloud, cybersecurity, AI, data analytics, software engineering, infrastructure, and product delivery to accelerate adoption of critical technologies.
• Conduct workforce capability assessments and skills gap analyses to identify barriers to productivity, delivery speed, and transformation success, and drive targeted interventions.
• Maintain a forward-looking perspective on how AI, automation, and emerging technologies are reshaping skills and roles, translating insights into strategies that improve organizational agility and readiness for change.

Qualifications

• Bachelors Equivalent combination of education and experience Required
• 4-6 years Experience in talent development, workforce transformation, or capability building, ideally within technology-driven organizations. Required
• Understanding of modern learning methodologies, including digital, experiential, and cohort-based learning models. (Medium proficiency)
• Knowledge of emerging technologies (e.g., AI/ML, cloud computing, cybersecurity, data analytics) and their impact on workforce skills. (High proficiency)
• Familiarity with structured skills frameworks, proficiency models, and competency frameworks (High proficiency)
• Understanding of workforce analytics, measurement approaches, and learning impact evaluation. (Medium proficiency)
• Knowledge of organizational change management principles and transformation strategies. (Low proficiency)
• Ability to develop and execute enterprise capability and learning strategies aligned to business priorities. (Medium proficiency)
• Strong stakeholder management and influencing skills, with the ability to partner effectively with senior leaders. (High proficiency)
• Skilled in analyzing workforce data, identifying skills gaps, and translating insights into actionable strategies. (High proficiency)
• Ability to translate emerging technology trends into workforce capability strategies that drive agility and readiness. (High proficiency)
• Ability to balance strategic planning with execution, delivering both long-term vision and near-term impact. (Medium proficiency)
• Ability to design scalable learning solutions, including role-based journeys, certification pathways, and applied learning programs. (Medium proficiency)
• Strong strategic thinking and problem-solving skills, with the ability to connect workforce capabilities to business outcomes. (High proficiency)
• Excellent communication and storytelling skills, including presenting complex insights in a clear and compelling way. (High proficiency)
• Project and program management skills to lead cross-functional initiatives and deliver results in a matrixed environment. (High proficiency)

The starting pay range for this position is: $99,500.00 - $132,900.00

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).