Technology Support Technician

Elizabeth City State University; Elizabeth City (NC); On-site; USD 36,000 - 83,000; Full time

Job summary

Elizabeth City State University is seeking an Audio Visual Support Technician (SHRA) to support end-users and maintain campus AV environments. The role leads AV support for events, handles sound reinforcement, video recording, image projection and lighting systems.

The position requires a high school diploma and related tech experience, with journeys-level growth and potential advancement based on performance.

Qualifications

• Graduation from high school and one year in the field of technology related to the position’s role.
• Journey level requires an additional six months experience; Advanced level requires an additional one year of experience.

Responsibilities

• Support end-users in the organization’s audio/visual environments.
• Provide maintenance for end-user AV systems and be the ECSU lead for AV support.
• Support live events across campus including sound, video, projection and lighting.

Skills

Planning and Organizing

Project Management

Technical Knowledge

Technical Solution Development

Technical Support

Consultancy Skills

Education

High School Diploma

1 year technology experience

Job description

Posting Details

Posting Summary

Position Number

6086-0000-0001-020

Classification Title

Technology Support Technician

Competency Level

Journey

Working Title

Audio Visual Support Technician (SHRA)

Division

Office of the Chancellor

Department/Unit

Information Technology

Section

Information Technology (section)

Primary Purpose Of Organizational Unit

The Division of Information Technology (IT) strengthens and supports the University’s mission of exemplary teaching and learning, scholarly and creative research, and effective engagement and public service by providing the information technology infrastructure, software, hardware, and support to achieve the University’s strategic goals. IT is composed of four departments which work with the university community to provide the information technology support and services required to realize operational excellence, integrate advanced technology, and create efficient and effective technology solutions.

Description Of Work

• Recruitment Range:$36,094-$45,534 **** The Technology Support Specialist’s role is to support end-users and provide maintenance within the organization’s end-user audio\visual environments. Working independently, the incumbent will be the support lead for ECSU . Provides audiovisual support for special and live events across campus including technical and personal support for sound reinforcement, video recording, image projection and lighting systems.

Competencies/Knowledge Skills, And Abilities Required In This Position

Planning and Organizing – Ability to organize and follow complex and/or detailed technical procedures. Works independently and performs job with minimal supervision.Project Management – Manages technical projects involving own work and under minimal supervision. May serve as a project team member and make recommendations for routine problem solutions.Technical Knowledge – Working knowledge as demonstrated by an understanding and use of the general principles, theories and practices pertinent to area of responsibility. Ability to apply a broad working knowledge in a specialty area within a work unit. May serve as a mentor to contributing technician(s).Technical Solution Development – Documents solutions that solve routine client problems and clearly presents these solutions or resolves problems. Resolves routine problems within work area. Identifies and understands reoccurring problems and recommends solutions.Technical Support – Independently resolves routine and some non-routine problems through standard troubleshooting procedures. Able to perform routine diagnostics and/ or configurations on assigned software and/or hardware according to standard operating procedures. Demonstrates ability to document solutions that solve client problems and to clearly present these solutions. Knowledge of other work specialties and ability to integrate in identifying problems and/or solutions. Ability to determine appropriate solution through in-depth analytical process.Consultancy Skills – Consults with clients and higher-level analysts to resolve technical problems.

Minimum Training And Experience

Graduation from high school and one year in the field of technology related to the position’s role (computer coursework may be substituted year-for-year for the required experience); Or an equivalent combination of education and experience; Journey level requires an additional six months experience; Advanced level requires an additional one year of experience.

Management Preferences

Class Salary Range

$36,094-$83,230

Position Recruitment Range

$36,094-$45,534

Position Category

Staff

Position Status

Permanent Full Time

FLSA

Non Exempt

Work Hours (i.e. 8:00-5:00pm, etc.)

8:00 am - 5:00 pm

Work Schedule (i.e. Mon-Fri, Rotating Shifts, Etc.)

Monday – Friday, some evenings and weekends may be required

Posting Detail Information

Posting Number

SHRA00280P

Job Open Date

09/23/2026

Job Close Date

10/01/2026

Open Until Filled

No

Special Instructions to Applicant

• Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.
• If you answer the supplemental questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers.

SHRA OSHR Statement

This position is Subject to the State Human Resources Act.

Alternate Selection

If there are no applicants in the pool who meet the competency level (knowledge, skills and abilities) required for the position, management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

AA/EEO Statement

Elizabeth City State University is an Affiantive Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.

Background Check Statement

Any offer of employment to a successful candidate will be conditioned upon the University’s receipt of a satisfactory criminal background report.

Eligibility for Employment

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran’s Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. Elizabeth City State University State University is an Equal Opportunity and Affiantive Action Employer. Elizabeth City State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. State University is an Equal Opportunity and Affiantive Action Employer.

Quicklink for Posting

https://jobs.ecsu.edu/postings/7835