Technology Support Specialist - Center for Innovation in Teaching & Learning

University of Illinois Urbana-Champaign; Urbana (IL); On-site; USD 65,000 - 75,000; Full time

Job summary

The Technology Support Specialist at the Center for Innovation in Teaching & Learning (CITL) at the University of Illinois Urbana-Champaign helps instructors use campus-supported learning management systems and related technologies. You will create self-help resources and promote inclusive teaching practices to reflect diverse student needs in course technology and content.

Responsibilities include training faculty on Canvas and other tools, developing online resources, and staying current with

Qualifications

• Two years IT-related experience or equivalent education.
• Experience in instructional support in higher education.
• Experience with Canvas or other Learning Management Systems.
• Experience developing educational, web-based materials.
• Experience in software training and technical documentation.

Responsibilities

• Train and support faculty in teaching technologies such as Canvas, iClicker, and ProctorU.
• Advise faculty on effective use of technology for online, blended, and in-person courses.
• Promote ADA compliance and accessibility in instructional materials and tech.
• Attend course planning meetings and provide follow-up support for teaching tech.

Skills

Canvas experience

Instructional support

Digital accessibility

Training workshops

Effective communication

Education

Bachelor’s degree

High school diploma

Tools

Canvas

iClicker

ProctorU

Adobe Creative Suite

Microsoft Office 365

Job description

Technology Support Specialist

Center for Innovation in Teaching & Learning

Job Summary

The Technology Support Specialist in the Center for Innovation in Teaching & Learning (CITL) at the University of Illinois Urbana-Champaign is responsible for helping instructors with using campus supported learning management systems and related technologies, assisting with associated research, and creating online self-help resources. The Technology Support Specialist will champion inclusive teaching practices, ensuring diverse perspectives and student needs are reflected in the course technology and content.

Duties & Responsibilities

• Train and support faculty in the use of teaching technologies including Canvas, iClicker, ProctorU, and other CITL supported services.
• Consult with faculty on the effective use of technology for teaching in online, blended, and face-to-face learning environments.
• Support and promote digital accessibility established practices by helping instructors understand ADA requirements for instructional technologies and digital content; assist with the modification of instructional materials to improve accessibility; and refer instructors to appropriate campus accessibility resources and services as needed.
• Attend course planning meetings as needed and provide follow-up support for teaching technologies.
• Design, develop, and deliver faculty training and workshops on teaching technologies.
• Develop and revise online resources including tutorials, knowledge base articles, technical documentation, and related web content.
• Work closely with Tech Services staff to accomplish seamless support of shared campus services.
• Stay current with emerging educational technologies, including AI applications in teaching and learning, and incorporate relevant innovations into support practices.
• Responsible for providing back up for other Instructional Support Team staff.
• Perform other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent.
• Two (2) years of work experience in IT‑related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field. College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline may be substituted as follows: 30 semester hours equals one (1) year, Associate’s Degree (60 semester hours) equals eighteen (18) months, 90 semester hours equals two (2) years, Bachelor’s Degree (120 semester hours) equals three (3) years.
• Demonstrated experience in an instructional support role in higher education.
• Demonstrated experience with Canvas and/or other Learning Management Systems.
• Demonstrated experience developing educational, web-based materials.
• Demonstrated experience in software training, technical documentation, and/or providing training workshops.

Preferred Qualifications

• Bachelor’s degree.
• Experience in teaching, training, or mentoring.
• Experience supporting teaching technologies.
• Experience in one or more of the following areas: instructional design, computer lab support, classroom support, web conferencing training, student response systems.

Knowledge, Skills and Abilities

• Knowledge of emerging technologies such as AI and their application for use in education.
• Proficiency in Adobe Creative Suite, Microsoft Office 365, and generative AI.
• Knowledge of digital accessibility standards and ADA compliance requirements within instructional technology and higher education contexts, including applied experience with Universal Design for Learning.
• Strong communication skills and ability to function in a team environment.
• Strong problem‑solving skills and attention to detail.
• Strong time‑management skills including the ability to meet deadlines in a timely fashion.
• Ability to plan, organize, and prioritize multiple initiatives.
• Ability to work collaboratively with faculty, staff, students, and other stakeholders.

Appointment Information

This is a 100% full‑time Civil Service 5031 - Information Technology Technical Associate position. The expected start date is as soon as possible after the close of the search. The salary range for this position is $65,000 to $75,000 annually. We strive to provide a competitive salary, considering factors such as available market data, internal equity, candidate experience and qualifications, collective bargaining agreements, and budget constraints. The final salary offer will be determined through a thorough assessment of these elements. Sponsorship for work authorization is not available for this position.

For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx .

At the University of Illinois Urbana-Champaign — the state’s flagship public university and one of the world’s leading research institutions — every staff member helps shape what’s next. Founded in 1867, Illinois is home to a vibrant community of 59,000 students from all 50 states and 129 countries, supported by 15 colleges and instructional units, more than 20 research institutes, and one of the most comprehensive student service ecosystems in the nation. Whether you’re empowering first‑generation students, fueling breakthrough innovation, or strengthening communities across Illinois and beyond, your work here has a far‑reaching and deeply meaningful impact. The university offers a highly competitive benefits package designed to support your well‑being, growth, and financial security. Join a top 10 public university that has launched over 330 startups and continues to redefine excellence — where the Illinois Value Proposition ensures that your contributions are recognized, your potential is nurtured, and your career can thrive.

Champaign‑Urbana

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.

This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non‑discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E‑Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodation portal , or by contacting the Office for Access & Equity at 217-333-0885, option #1, or [e-mail].