Technology Support Specialist

Long Island University; Village of Brookville (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Long Island University is seeking a Technology Support Specialist for the Post Campus to provide ongoing PC/LAN support, install and maintain hardware/software, and assist users across campus departments.

The role requires strong technical knowledge, excellent communication, and the ability to travel to other LIU locations as needed. Candidates should have IT-related degree and relevant certifications, with experience in imaging, SCCM, and Crestron preferred.

Qualifications

• Bachelor's degree in Information Technology or Computer Science preferred; NYS driver's license required.
• Microsoft and Apple certifications preferred.
• Knowledge of building PCs using imaging and installation scripts, remote admin tools.
• Helpdesk software training and patch management experience required.
• SCCM and other desktop management software experience required.

Responsibilities

• Provide courteous, professional customer service support to users (phone and field support).
• Support desktop and notebook computers (PC and Mac) in LAN environments; diagnose, troubleshoot, repair hardware and software.
• Respond to inquiries about system status, network connectivity, hardware/software problems, password resets; other technical issues.
• Install, maintain, and upgrade computer hardware and software; some heavy lifting may be required.
• Travel to LIU campuses to support IT needs across the institution.
• Train end users on basic software and OS tasks.

Skills

Interpersonal communication

Customer service

Troubleshooting

Time management

Team player

Education

Bachelor's degree in IT or CS

CompTIA A+ or MSDT certification

NY state driver's license

Tools

SCCM

Imaging scripts

Crestron

Remote administration tools

Job description

Technology Support Specialist, Post Campus

• Requires technological expertise, sound judgment, and excellent interpersonal and communication skills.
• Providing courteous, professional customer service support to users in need of technical assistance (both phone and field level support).
• Supporting desktop and notebook computers (both PC and Mac) operating within a LAN environment by diagnosing, troubleshooting and repairing hardware and software problems.
• Responding to inquiries regarding system status, network connectivity, hardware and software problems, password resets and other technical related issues.
• Installing, maintaining, and upgrading computer hardware and software; physical labor required. Some heavy lifting may be required.
• Diagnosing, troubleshooting and repairing hardware and software problems.
• Maintaining knowledge of changing technologies.
• Training end users on basic software and operating system tasks.
• Travel to other LIU campuses to support the IT needs of users across the institution.

Job Description

Technology Support Specialist, Post Campus

Job Duties: This position is responsible for providing on-going maintenance and support for the PC/LAN environments with timely, courteous service to all campus departments. The technician is also responsible for installation and on-going support for all PC related applications and hardware. Travel to other LIU locations is necessary.

Principal Responsibilities

• Requires technological expertise, sound judgment, and excellent interpersonal and communication skills.
• Providing courteous, professional customer service support to users in need of technical assistance (both phone and field level support).
• Supporting desktop and notebook computers (both PC and Mac) operating within a LAN environment by diagnosing, troubleshooting and repairing hardware and software problems.
• Responding to inquiries regarding system status, network connectivity, hardware and software problems, password resets and other technical related issues.
• Installing, maintaining, and upgrading computer hardware and software; physical labor required. Some heavy lifting may be required.
• Diagnosing, troubleshooting and repairing hardware and software problems.
• Maintaining knowledge of changing technologies.
• Training end users on basic software and operating system tasks.
• Travel to other LIU campuses to support the IT needs of users across the institution.

Qualifications

• Bachelor's Degree in Information Technology or Computer Science preferred. Experience in CompTIA A+, Microsoft Certified Desktop Support Technician (MSDT), and ability to complete projects both independently and as a team player. Clean and valid NYS driver's license.
• Microsoft and Apple Certifications preferred.
• Knowledge in building PCs using imaging and installation scripts, creating images and installation scripts, remote administration tools and techniques.
• Helpdesk Software Training & Patch Management experience required.
• SCCM and other desktop management software experience required.
• Ability to work in a high-pressure environment and exercise good time management, prioritization/ organizational skills, and ability to elevate issues when necessary.
• Must have excellent communication skills both written and oral. Helpdesk experience preferred.
• Knowledge with programming, loading and troubleshooting Crestron.
• Crestron certifications highly desirable.

Special Information:

Applicants must have ability to travel if necessary to other LIU locations and some physical labor required.

LIU is an equal opportunity employer. LIU is committed to extending equal opportunity in employment to all qualified candidates who can contribute to the diversity and excellence of our academic community. LIU encourages applications from all qualified individuals without regard to race, color, religion, genetic information, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability or any other basis protected by applicable local, state or federal laws. Hiring is contingent on eligibility to work in the United States.