Technology Support Lead - Pre-Production Problem and Coordination Management Lead

Aumni; Ohio; On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Comprehensive health care coverage

On‑site health and wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

Chase is seeking a Technology Support Lead within the Consumer & Community Banking Environment Experience team to ensure pre‑production readiness across large financial platforms. You will coordinate test environments, publish enterprise change schedules, and support test account reservations while promoting strong Test Data Management practices across environments.

Responsibilities include leading technologist teams, adopting AI capabilities for incident triage, and maintaining operational

Qualifications

• 5+ years of experience troubleshooting and maintaining information technology services.
• Experience using enterprise‑authorized AI capabilities within the work environment to support production operations workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI‑assisted incident recommendations before action, escalating when uncertain and ensuring outcomes align to operational, security, and auditability expectations.
• Experience managing applications or infrastructure in a large‑scale technology environment both on premises and public cloud.
• Proficient in observability and monitoring tools and techniques.
• Experience executing on ITIL framework processes.

Responsibilities

• Lead teams delivering end‑to‑end application or infrastructure services.
• Adopt enterprise‑authorized AI capabilities to improve incident triage speed and consistency with human‑in‑the‑loop validation.
• Manage policies ensuring operational stability and lead incident, problem, and change management.
• Monitor production environments, address issues, and communicate solutions to stakeholders.
• Apply AI‑assisted practices to identify interruption patterns and validate remediation actions.

Skills

Team leadership

ITIL processes

Observability tools

AI in production

Incident management

Cloud & on-prem hybrid

Tools

Observability tools

Job description

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead within Consumer & Community Banking - Environment Experience team, you will play a key role in ensuring pre‑production readiness across our large‑scale financial platforms. You will coordinate database stand‑in testing (including FDIC‑related activities), provide test environment guidelines and consulting to support environment selection, and deliver tracking/reporting for mainframe test environment, batch cycle schedules. In addition, you will partner with engineering and stakeholder teams to plan, maintain, and publish enterprise change schedules, while supporting customer test account reservations and promoting strong Test Data Management practices across environments.

Job responsibilities

• Lead teams of technologists that provide end‑to‑end application or infrastructure service delivery for the successful business operations of the firm
• Leads team adoption of enterprise‑authorized AI capabilities within the work environment to improve incident triage speed and consistency (e.g., synthesizing operational signals into prioritized actions), with human‑in‑the‑loop validation and appropriate handling of sensitive data.
• Execute policies and procedures that ensure operational stability and availability and lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Monitor production environments for anomalies, address issues, drive evolution of utilization of standard observability tools, and elevate and communicate issues and solutions to business and technology stakeholders through incident resolution and service restoration
• Applies reuse‑first, AI‑assisted practices across incident/problem/change routines to identify recurring interruption patterns and validate remediation actions aligned to resiliency and security expectations.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated experience using enterprise‑authorized AI capabilities within the work environment to support production operations workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI‑assisted incident recommendations before action, escalating when uncertain and ensuring outcomes align to operational, security, and auditability expectations.
• Experience managing applications or infrastructure in a large‑scale technology environment both on premises and public cloud
• Proficient in observability and monitoring tools and techniques
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions - all while ranking first in customer satisfaction. Lead technology teams in enhancing operational stability and performance in a top‑tier financial firm.