Technology Support III - Quality Engineering, ISO 20022

JPMorgan Chase & Co.; Tampa (FL); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

JPMorgan Chase & Co. is seeking a Technology Support III within the High Value Payments QA team in Tampa to ensure production stability and performance.

You will automate test capabilities, design procedures, and work with developers and business partners across the organization. The role requires 3+ years in QA/testing and in banking/fintech environments, with experience in AI-assisted incident triage, observability, ITIL, and on-premises/public cloud systems.

Qualifikationen

• 3+ years of experience troubleshooting IT services.
• 3+ years in a QA/testing or technology delivery role.
• Experience in banking or financial services with knowledge of payments message processing and ISO 20022 formats.
• Experience using enterprise AI capabilities to support production support workflows with validation.
• Ability to review and validate AI-assisted incident recommendations before action.
• Knowledge of applications or infrastructure in large-scale environments both on premises and in public cloud.
• Experience with observability and monitoring tools and techniques.
• Exposure to ITIL processes.

Aufgaben

• Provides end-to-end application or infrastructure service delivery and supports day-to-day maintenance of the firm’s systems to ensure operational stability and availability.
• Partnering with varied stakeholders to clarify requirements, plan testing, and communicate outcomes.
• Track and report testing defects, including supporting retesting through resolution and closure.
• Validate and present test results to support internal sign-off and release readiness decisions.
• Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
• Assist in the monitoring of production environments for anomalies, address issues utilizing standard observability tools, and identify issues for escalation and communication while providing solutions to business and technology stakeholders.
• Analyze complex situations and trends to anticipate and solve issues while supporting incident, problem, and change management of full stack technology systems, applications, or infrastructure.
• Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations

Kenntnisse

QA/testing

Troubleshooting

Stakeholder communication

Observability

AI-assisted incident handling

Tools

Selenium

Cucumber (BDD)

JIRA

qTest

Confluence

SharePoint

Jobbeschreibung

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in the High Value Payments Quality Assurance Team, you will ensure the operational stability, availability, and performance of our production application flows. To accomplish this, you\'ll join one of our high-performing Quality Assurance teams. You\'ll draw on your testing knowledge and creativity to automate test capabilities and design test and maintenance procedures. You\'ll also tap our existing test frameworks to tackle specific problems. We take a collaborative approach to quality, which means you\'ll work with experienced developers, managers, and business partners across the organization.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery and supports day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Partnering with varied stakeholders to clarify requirements, plan testing, and communicate outcomes
• Track and report testing defects, including supporting retesting through resolution and closure
• Validate and present test results to support internal sign-off and release readiness decisions
• Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements
• Assist in the monitoring of production environments for anomalies, address issues utilizing standard observability tools, and identify issues for escalation and communication while providing solutions to business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve issues while supporting incident, problem, and change management of full stack technology systems, applications, or infrastructure
• Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• 3+ yearsof applied experience in a QA/testing or technology delivery role
• Experience in banking or financial services, with working knowledge of payments message processing and validation, including ISO 20022 formats such as pacs.008, pacs.009, pacs.004, pain.001, pain.013 and camt.056
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity
• Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

• Experience with test automation and QA tooling, including Selenium, BDD frameworks (e.g., Cucumber), and programming/scripting languages such as Java and Python
• Familiarity with data engineering concepts and testing approaches (e.g., validating data pipelines, transformations, and data quality controls)
• Working knowledge of QA and delivery management tools such as JIRA and qTest
• Experience using collaboration and documentation platforms (e.g., Confluence and SharePoint)
• Basic to intermediate SQL skills for data validation, test setup, and troubleshooting