Technology Support Director

Sterigenics U.S., LLC; Oak Brook (IL); On-site; USD 134,000 - 227,000; Full time

Benefits offered by this job

Medical, Rx, Dental, Vision, Disabilit

401(k) with company match

Paid holidays, vacation and sick time

Education assistance

Job summary

Sterigenics U.S. LLC, a Sotera Health company, seeks a Director of Technology Support to lead global technology support and equipment qualification for Sterigenics technologies.

The role drives innovation in radiation processing, establishes qualification methodologies, and ensures compliance with ISO, ASTM and AAMI standards. You will oversee qualification, measurement systems, and QE activities across the organization, mentor staff, and collaborate with operations, quality, and R&D teams.

Qualifications

• Master’s degree or higher in Physics, Engineering, Mathematics, or related field.
• Ten+ years of experience in radiation processing or sterilization tech.
• Detailed knowledge of ISO, ASTM and AAMI standards; ability to work in regulated environments.
• Experience with radiation transport modelling (Monte Carlo/point-kernel) and dosimetry systems.

Responsibilities

• Provide global leadership for IQ/OQ of processing and support equipment across Sterigenics technologies.
• Lead innovation and R&D in radiation processing; develop and validate new capabilities.
• Mentor and develop staff; participate in ISO/AAMI/ASTM technical committees; publish externally.

Skills

Equipment installation

Commissioning

Qualification

Dosimetry

Modeling of radiation transport

Technical communication

Education

Master’s degree in Physics/Engineering/Mathematics or related field

Tools

Monte Carlo simulations

Point-kernel methods

Job description

The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health®. Sotera Health Company is a leading global provider of mission‑critical sterilization and lab testing and advisory services for the healthcare industry. With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year. Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality. We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies. Reporting to the Vice President of Sterilization Technologies.

The Director of Technology Support has global responsibility for two primary areas: Technology Support and Equipment Qualification Provide technical leadership and governance for the installation and operational qualification as well as drive operational improvements of processing and measurement equipment across Sterigenics technologies. The role is also responsible for ensuring world class customer support through effective technical, maintenance, calibration, and lifecycle management of critical measurement systems, including corporate dosimetry systems, datalogger systems, and other technology‑specific measurement equipment.

Innovation and Research & Development Lead innovation in Radiation Processing and Provide technical leadership & support for innovation and R&D initiatives across all Sterigenics sterilization technologies. The role will identify, evaluate, develop, and advance new technologies, methods, models, and technical capabilities that improve Sterigenics' processes, services and competitive position. The Director will serve as a senior technical leader within the organization, working closely with Operations, Engineering, Quality, R&D, equipment suppliers and other functional teams. The position will typically have 4–6 direct reports.

Duties and Responsibilities

As the Director of Technology Support, this position will be responsible for all aspects of the non‑safety‑related radiation and Gas measurement programs for Sterigenics globally. This position will be responsible for leading Innovation in Radiation Processing and Supporting Innovation in all Technologies.

• Technology Support, Equipment Qualification and Measurement Systems Provide global technical leadership for the Installation Qualification (IQ) and Operational Qualification (OQ) of processing and supporting equipment across Sterigenics technologies. Establish, maintain, and continuously improve standardized qualification methodologies, protocols, technical requirements, and acceptance criteria for new equipment installations, equipment modifications, and technology upgrades. Provide technical support for Performance Qualification (PQ), process validation, revalidation, and equipment change activities, as applicable. Partner with Engineering, Operations, Quality, equipment manufacturers, and site technical teams during the specification, installation, commissioning, qualification, modification, and ongoing support of equipment. Provide technical expertise to investigate equipment or process performance issues and support appropriate corrective actions and technical solutions. Maintain global technical standards and best practices related to equipment qualification and measurement systems. Have global responsibility for the technical performance, maintenance, calibration, and support of corporate dosimetry and datalogger systems, as well as other critical measurement and metrology systems within the scope of the function. Ensure measurement systems remain suitable, reliable, calibrated, and technically capable of supporting processing, qualification, validation, and ongoing operational requirements. Provide technical support for radiation dose measurement, EO metrology, process measurement, and prediction programs used in product processing and validation. Support EO annual revalidations, equipment change processes, and other technology‑specific validation activities as required. Ensure qualification, measurement, and technical support activities are aligned with applicable ISO, ASTM, AAMI, regulatory, and internal requirements. Be the process owner of critical validation and process specification software like ESPED, CSAD, GCAT/ECAT.
• Radiation Innovation and Cross Technology R&D Lead Sterigenics' innovation efforts in Radiation Processing, including Gamma, electron beam, X-Ray, and emerging radiation‑processing technologies. Establish and execute a technical innovation roadmap for Radiation Processing aligned with business needs, customer requirements, operational opportunities, and emerging technologies. Identify and evaluate new technologies, equipment concepts, process improvements, modelling approaches, and technical capabilities with the potential to improve Sterigenics' services and operations. Lead and execute technical research, feasibility studies, modelling activities, and experimental programs associated with radiation‑processing innovation. Develop and apply mathematical and computational models of irradiator systems to support new technology development, equipment design and modification, process understanding, product processing, and technical investigations. Apply radiation‑transport modelling methods, including Monte Carlo and point‑kernel techniques, where appropriate. Evaluate radiation dose distribution and the effects of processing conditions for new products, equipment concepts, and processing methodologies. Translate research and modelling results into practical technical recommendations, new capabilities, equipment improvements, operating strategies, and validated solutions. Support innovation and R&D across Sterigenics' broader portfolio of sterilization technologies, providing scientific and technical expertise to cross‑functional development programs. Collaborate with internal R&D, Engineering, Operations, Quality, Commercial, and other functions to evaluate and advance promising technology opportunities. Build relationships with equipment manufacturers, universities, research organizations, technical experts, and other external partners where appropriate to accelerate innovation.
• Technical Leadership Serve as a recognized internal subject‑matter expert in radiation processing, dosimetry, equipment qualification, measurement systems, and related technical areas. Mentor and develop direct reports and other technical employees across the organization. Provide leadership for global technical training programs related to the areas within the position's responsibility. Represent Sterigenics in relevant ISO, ASTM, AAMI, and other industry technical committees. Maintain external technical leadership through peer‑reviewed publications, industry webinars, seminars, conferences, and other appropriate technical forums. Monitor developments in sterilization technologies, radiation processing, equipment design, measurement science, modelling, and applicable standards and assess their relevance to Sterigenics.

Experience and Skills Required

Master’s degree in a technical discipline such as Physics, Engineering, Mathematics, or a related scientific field; advanced technical education is desirable. Demonstrated experience with equipment installation, commissioning, qualification, and technical support in an industrial or regulated environment. Ten or more years of relevant industry experience in radiation processing, sterilization technology, equipment qualification, dosimetry, engineering, or related technical fields. Detailed knowledge of ISO, ASTM and AAMI standards. Experience with mathematical modeling of radiation transport (photon, electron, neutron), including Monte Carlo and point‑kernel simulations. Strong technical communication skills, including the ability to communicate complex scientific and engineering concepts to both technical and non‑technical audiences.

Pay & Benefits

Pay: $133,500–$227,000 annually, based on experience, qualifications, and skills.

Sotera Health offers a competitive benefits package that includes:

• Medical, Rx, Dental, Vision, Disability, Life Insurance, Health Savings and Flexible Spending Accounts
• 401(k) program with Company match that immediately vests
• Paid holidays, vacation and sick time
• Free financial planning assistance
• Paid parental leave
• Education assistance
• Voluntary benefits including Critical Illness, Accident, Hospital Indemnity and Pet Insurance
• Employee Assistance Program (EAP)

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.

Sterigenics U.S. LLC takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. We strongly encourage those from underrepresented groups to apply.

VEVRAA Federal Contractor

Sotera Health goes to market through its three best‑in‑class businesses – Sterigenics®, Nordion® and Nelson Labs®.

Sterigenics is a leading global provider of outsourced terminal sterilization and irradiation services for the medical device, pharmaceutical, food safety and advanced applications markets.

Nordion is the leading global provider of Co‑60 and gamma irradiators, which are key components to the gamma sterilization process.

Nelson Labs is a global leader in outsourced microbiological and analytical chemistry testing and advisory services for the medical device and pharmaceutical industries.

Come Make a Difference with Us.

Sotera Health is driven by its mission, Safeguarding Global Health®.

Along with its three best‑in‑class businesses – Sterigenics®, Nordion® and Nelson Labs® – we are a leading global provider of mission‑critical end‑to‑end sterilization solutions and lab testing and advisory services for the healthcare industry.