Technology Support Associate

CornerStone Technology Talent Services; The Woodlands (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

CornerStone Technology Talent Services is seeking a Help Desk / Technology Support Associate in The Woodlands, TX, to deliver first-line tech support and hands-on hardware handling. You will support computers, tablets, and mobile devices, troubleshoot Windows, and document issues for resolution.

The role combines customer service with equipment testing, testing, shipping, and inventory duties. You will coordinate with vendors and internal teams while maintaining a proactive knowledge base and

Qualifications

• Two years of relevant experience or a degree.
• Strong Windows OS, imaging, networking, and hardware troubleshooting.
• Excellent written and verbal communication.
• Ability to lift up to 50 pounds and occasional up to 75 pounds.
• Able to type accurately while speaking with customers.

Responsibilities

• Provide first-line technical support for computers, tablets, smartphones, and related equipment.
• Troubleshoot Windows operating systems, hardware, networking, and application issues.
• Communicate technical information clearly to non-technical users.
• Type detailed notes and document troubleshooting steps while speaking with customers.
• Record incidents, request details, issue classifications, resolutions, and escalations.
• Prepare and deploy equipment bundles for new installations.
• Receive, test, store, package, and ship technology equipment.
• Test new and returned equipment to verify functionality and quality.
• Coordinate equipment repairs and replacement services with customers and vendors.
• Process equipment returns and update customer inventory records.
• Track technology equipment orders and maintain appropriate inventory levels.
• Maintain a clean, organized, and safe work environment.
• Collaborate with customer support, implementation, project management, vendors, and technical escalation teams.
• Develop and update clear knowledge-base articles and troubleshooting documentation.
• Provide guidance and mentorship to Tier 1 customer service representatives.

Skills

Windows troubleshooting

Customer service

Documentation skills

Physical inventory handling

Time management

Independent work

Education

High school diploma or equivalent

2+ years relevant experience

Tools

PC imaging

Networking basics

Hardware testing

Inventory management software

Job description

Schedule: M-F, 8-hour shift between 6am and 6pm

Type: Long Term Contract

***C2C arrangements and third-party vendor submissions will not be considered for this role.

We are seeking a customer-focused Help Desk / Technology Support Associate to provide first-line technical assistance and support the preparation, distribution, and maintenance of technology equipment. This position combines help desk responsibilities with hands-on hardware, inventory, shipping, and equipment-testing duties.

The ideal candidate can troubleshoot technical issues while delivering excellent customer service and accurately documenting information while speaking with customers.

Key Responsibilities

• Provide first-line technical support for computers, laptops, tablets, smartphones, and related equipment.
• Troubleshoot Windows operating systems, hardware, networking, and application issues.
• Communicate technical information clearly to non-technical users.
• Type detailed notes and document troubleshooting steps while speaking with customers.
• Record incidents, request details, issue classifications, resolutions, and escalations.
• Prepare and deploy equipment bundles for new installations.
• Receive, test, store, package, and ship technology equipment.
• Test new and returned equipment to verify functionality and quality.
• Coordinate equipment repairs and replacement services with customers and vendors.
• Process equipment returns and update customer inventory records.
• Track technology equipment orders and maintain appropriate inventory levels.
• Maintain a clean, organized, and safe work environment.
• Collaborate with customer support, implementation, project management, vendors, and technical escalation teams.
• Develop and update clear knowledge-base articles and troubleshooting documentation.
• Provide guidance and mentorship to Tier 1 customer service representatives.

Required Qualifications

• Degree, equivalent training, or at least two years of relevant experience.
• Ability to type accurately while speaking with customers.
• Understanding of Windows operating systems, PC imaging, networking, and hardware troubleshooting.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize multiple incidents and requests in a fast-paced environment.
• Strong critical-thinking and problem-solving skills.
• Ability to work independently with minimal guidance.
• Ability to consistently follow documentation procedures and meet deadlines.
• Ability to frequently lift, push, or move equipment weighing up to 50 pounds and occasionally up to 70–75 pounds for short distances.
• Ability to work an eight-hour shift with overtime when needed.

Preferred Qualifications

• Previous healthcare industry experience.
• Clinical experience in nursing, coding, pharmacy, laboratory services, or a related area.
• Experience supporting multiple operating systems and mobile devices.
• Familiarity with technical procedures, utilities, and program scripts.
• Experience with equipment inventory, shipping, receiving, PC imaging, or hardware deployment.

Ideal Candidate

The successful candidate is dependable, organized, technically capable, and committed to providing a professional, high-touch customer experience. They will be comfortable balancing customer support responsibilities with physical equipment handling and inventory-related duties.

***C2C arrangements and third-party vendor submissions will not be considered for this role.