Technology Support Analyst

Regional Management Corp.; South Carolina; On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) with company match

Paid holidays and PTO

Employee assistance program

Job summary

Regional Finance is seeking an IT Service Desk technician to provide Level 1 and 2 support, troubleshoot hardware and software, and guide users through solutions in a fast-paced environment. You will manage AD-based access, run routine maintenance, and coordinate with the 3rd tier for complex issues.

The role requires an AA degree and CompTIA A+ certification, with Network+/Security+ as a plus. A flexible schedule including nights and weekends is expected, with opportunities to advance in a

Qualifications

• AA degree from a two-year college or technical school in Computer Science, Information Systems, or related field.
• CompTIA A+ Certification is required; Network+ and Security+ are a plus.
• 2+ years of experience with a Microsoft Active Directory network.
• Flexible schedule including nights, weekends, and on-call rotation occasionally.

Responsibilities

• Provide Level 1 and Level 2 Service Desk support via phone, email, intranet, or in person.
• Troubleshoot and resolve hardware and software problems for end users.
• Document and escalate complex issues to 3rd tier support as needed.
• Maintain inventory of equipment, software, and licenses; assist with onboarding of new users.

Skills

Active Directory

CompTIA A+

Windows 7/10

Phone & email support

Education

AA degree in Computer Science or related field

Tools

Active Directory Management Tools

Job description

Grow Your Career. Impact Lives. Shape the Future of Consumer Finance. At Regional Finance, growth is more than a strategy. It's an opportunity for our people to thrive. Over the past several years, we have expanded significantly, creating new career paths, leadership opportunities, and professional development experiences across our organization. As a proud NYSE-listed company, we serve more than half a million active customers through a network of 360+ branches across 20 states and a rapidly growing digital platform. With approximately $2.1 billion in net finance receivables, nearly double our position in 2020, our momentum reflects both the strength of our business and the dedication of our team. If you're passionate about helping people, driven by growth, and excited to contribute to a company transforming the future of consumer finance, we invite you to join our team and build something meaningful with us.

Job Purpose

Under general supervision, provide high quality Level 1 and Level 2 technical software, hardware, security, access management and network problem resolution to all computer users by troubleshooting and guiding users through solutions in a call center environment. Clearly communicate technical solutions in a user-friendly, professional manner. Provide one-on-one end-user training as needed. Escalate complex end-user problems on to 3rd Tier Support without losing accountability. Other tasks include license tracking, and performing PC maintenance, upgrades and configurations, conducting hardware and software inventory database maintenance and reporting. Perform related work as required. Service is provided to end users via phone, email, intranet, or in person, through the use of IT Service Desk resources.

Duties and Responsibilities

• Provide Service Desk support and resolve problems to the end user’s satisfaction.
• Monitor and respond quickly and effectively to requests received through the IT Service Desk.
• Identify, organize, prioritize and elevate tickets, including ticket creation at the time for the initial problem report/service request status documentation of open work orders, and proactively informing users of progress.
• Modify configurations, utilities, software default settings, etc. for the local workstation integrated with Active Directory.
• Develop, document, and enforce internal procedures.
• Assist with onboarding of new users: provisioning User Id, determines required equipment and ensures it is setup in a timely manner and working as desired.
• Provide PC system image creation, maintenance and troubleshooting supporting Windows 7 & Windows 10.
• Install and test computer equipment including but not limited to, desktops, laptops, monitors, memory chips, cabling, and accessories and configure the end-user desktop hardware, software and peripherals.
• Work required to comprehend instruction in order to make repairs.
• Provide conference room support including, but not limited to, troubleshooting A/V equipment and assisting with initial setup of meetings.
• Coordinate repair of computer or network equipment covered by third-party vendor maintenance agreement and repair computer.
• Maintain inventory of all equipment, software, and software licensing.

Minimum Qualifications

• AA degree from two-year College or technical school in Computer Science, Information Systems, or related field
• one-year experience troubleshooting, repair, and fixing hardware and software problems or equivalent combination of education/experience
• Experience in CompTia A+ Certification is required, and CompTia Network+ and Security+ or an industry equivalent is a plus
• 2+ years of experience working with a Microsoft Active Directory network is required
• Must be available to work a flexible schedule with nights, weekends, and an on-call rotation occasionally required
• Must pass drug screen and other pre-employment screenings

Preferred Qualifications

Previous customer service experience strongly desired. Critical Competencies Good interpersonal skills and ability to work well with others; friendly presence and helpful attitude. Excellent oral and written communication skills. Good problem solving skills. Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations. Ability to work with or without supervision Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices, and procedures. Maintain adequate knowledge of operating systems and application software used to provide a high level of support Develop technical knowledge of each system used within the company profile and specialized knowledge of certain nominated areas.

Working Conditions

Ability to work flexible hours, occasional On-Call and weekend shifts. Ability to move/lift equipment (printers, workstations, rack server items)

If you are a job applicant who resides in the state of California, please review our California Employee Privacy Policy at the following link: Regional Management Corp Consumer Privacy Policy | Regional Finance

Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law (“Protected Characteristics”).

Regional’s policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.

Founded in 1987, Regional Finance provides services to 500,000 plus customers annually and provides employment for over 2000 team members and growing.

We place an emphasis on making a meaningful difference in peoples’ lives by bringing a personal touch to finances and a commitment to diversity, equity, and inclusion that creates a work environment where all employees have a sense of belonging.

Team members will have the opportunity to give back to their communities through our outreach program, Regional Reach, that services many organizations throughout the year such as the American Heart Association.

Regional Finance is continuously expanding with future plans to become a national brand. Whether you are looking for a job in finance, customer service or even a management role, there are many opportunities for advancement within our company.

Team members have an incredible benefits package, including but not limited to a comprehensive medical, dental, and vision plan, 401k plans with a company match, and PTO and paid holidays.

At Regional Finance, we care about each other, our customers, and our communities and look for each Team Member’s strengths to meet our shared goals.

We offer a variety of incredible benefits, including but not limited to a comprehensive medical, dental, and vision plan, 401(k) plans with matching company contributions, PTO and paid holidays, paid parental leave and an employee assistance program for mental health and counseling.

Notice to California Applicants

Regional Management Corp. (“Regional Management,” “we,” “our,” or “us”) respects the privacy of our employee’s personal information. Pursuant to the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act of 2020 (“CPRA”), we are required to provide California employees and job applicants with a privacy policy that contains a comprehensive description of our online and offline practices regarding our collection, use, sale, sharing, and retention of their personal information as well as a description of the rights they have regarding their personal information. This Privacy Policy provides the information the CCPA requires as well as other useful information regarding our collection and use of employees and job applicants’ personal information. If you are a job applicant who resides in the states of California, please review our California Employee Privacy Policy by clicking on the following link: California Employee Privacy Policy