Technology Specialist

Kimberly-Clark Corporation; Neenah (WI); Hybrid; USD 62,000 - 74,000; Full time

Benefits offered by this job

Hybrid work model

401(k) matching

Profit sharing

Job summary

Kimberly-Clark Corporation is seeking a Technology Specialist to support the day-to-day operations of PCs, servers, and networking equipment at the Neenah office. You will coordinate small to mid-size IT projects and collaborate with DTS and facility teams on larger initiatives to deliver reliable technology services.

The role emphasizes hands-on troubleshooting, infrastructure maintenance, and ensuring security and business continuity while benefiting from a flexible hybrid work arrangement and

Qualifications

• Associate degree or equivalent experience with proven technical skills.
• 1+ years of relevant IT experience or 3+ years hands-on IT work.

Responsibilities

• Operational Support of local data center and site IT infrastructure.
• Coordinate small to medium IT projects and assist larger initiatives.
• Provide PC, network, server, and application support as needed.

Skills

Windows OS

SQL Server

Cisco networking

ServiceNow

LAN/WAN

Troubleshooting

Education

Associate degree or equivalent experience

Tools

Windows Server

SharePoint

Job description

Technology Specialist Job Description

Join the team behind iconic brands like Huggies®, Kleenex®, Cottonelle®, Scott®, Kotex®, Poise®, Depend®, and Kimberly-Clark Professional® At Kimberly-Clark, it's all here for you-innovation, growth, and the chance to make a real impact.

About You

You're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you'll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you'll help us deliver better care for billions of people around the world. It starts with YOU.

Summary

Technology Specialists support the day-to-day operations of PCs, servers, and networking equipment for the office location. Coordinate small to medium size IT projects for the office and contribute to large IT projects. Customers: Primary customers will be the site personnel in the office, including executives and their assistants. Key stakeholder and working relationships will be established with DTS and the business depending on the assignment and project scope. Reports: The incumbent works for the ITS Infrastructure & Operations Manager and may take functional work direction from others at the facility.

• Operational Support: Support operational maintenance of local data center, site IT infrastructure, mill-related computer systems, installed applications, and manufacturing-specific applications; resolve minor infrastructure problems and escalates higher-impact issues.
• Infrastructure Projects: Support planning and execution of mill infrastructure implementation projects and coordinate small to medium-sized IT projects while contributing to larger initiatives.
• Network Support: Install and support network equipment with guidance from the Network Operations team.
• Server Support / Maintenance: Coordinate or perform physical and virtual server installations, operating system upgrades, critical patching, and maintenance with assistance from the Server team.
• PC Support / Deployment: Provide site-specific support requiring office or desk visits; manage ordering, imaging, software installation, troubleshooting, deployment, and accurate inventory management through ServiceNow.
• Printing Services: Manage the multi-function device and printer fleet; procure equipment, provide basic support, and elevate issues to the printer vendor as needed.
• Unified Communications Support: Install and support voice and video equipment with assistance from the UC Operations team.
• Mobility Services: Assist with new equipment requests, configuration, and support for mobile devices.
• Surplus Coordination: Document and coordinate the IT hardware surplus equipment process for inventory and asset disposal purposes.
• Site IT Administration: Request new employee accounts, provide IT onboarding training, procure infrastructure components according to established KC procurement processes, and educate mill users on available technologies and proper use.
• Compliance and Continuity: Ensure LAN/WAN and related systems are compliant with established control procedures; review and control access to MDF and other sensitive areas; maintain the site IT Business Continuity Plan and a 1- to 3-year IT plan.
• Technology Liaison: Relay future technology recommendations between the mill and centralized technology teams, coordinate technology changes, manage communication plans for implementations, and facilitate collaboration among stakeholders with shared objectives.
• Professional Practices: Demonstrate a customer-based service philosophy, analytical and systematic problem solving, quality performance, and the ability to rapidly absorb and apply new technical information.

To succeed in this role, you will need the following qualifications

• Associate degree or equivalent experience with proven technical skills.
• 1+ years of relevant experience with relevant technical experience, or 3+ years of hands-on IT work with demonstrated skills.
• Strong troubleshooting skills for computer, infrastructure, and basic application issues.
• Experience with Windows operating systems, Windows Server, SQL Server, Cisco networking, LAN/WAN, wireless networks, firewalls, Microsoft Office, Office 365, SharePoint, smartphones, and tablets including iOS and Android.
• Experience using a ticketing system for incident and request tracking, such as ServiceNow.

Customer Expectations

• Carry out all work safely.
• Adhere to plant security policies.
• Carry out assigned tasks in a timely, diligent, and professional manner.
• Establish proactive, confidence-inspiring client and support team relationships to ensure support, maintenance and project work meet business goals.
• Contribute to an environment in which all team members are respected regardless of their individual differences and are motivated to improve both their individual and team contributions to achieve desired business results.
• Communicate to local management and staff in non-technical terms.
• Adherence to Kimberly-Clark standards and procedures.
• Be able to work outside of business hours when required.
• Be On-Call outside of business hours to support critical incident.
• Occasional traveling may be required for training or project purposes (5%).

Total Benefits

• We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful.
• If you're looking for a rewarding career with a company that cares about its employees, then Kimberly-Clark is the place for you.
• Here are just a few of the benefits you’d enjoy working in this role for Kimberly-Clark.
• We believe great work happens when people come together with purpose. That's why we offer a flexible work model that blends remote work with intentional in-person collaboration - helping you connect, grow, and innovate while maintaining the balance you value.

#LI-hybrid Salary Range: 62,480 - 73,840 USD At Kimberly-Clark, pay is just one aspect of our total rewards package, which also includes a variety of benefits and opportunities to achieve, thrive and grow. Along with base pay, this position offers eligibility for a target bonus and a comprehensive benefits suite, including our 401(k) and Profit Sharing plan. The anticipated base pay range for this role is provided above for a fully qualified hire. Actual pay will depend on several factors, such as location, role, skills, performance, and experience. Please note that the stated pay range applies to US locations only.

Primary Location Neenah - West Office Facility 1

Additional Locations

Worker Type Employee Worker Sub-Type Regular Time Type Full time

Kimberly-Clark will not provide relocation support for this role.

We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Employment is subject to verification of local policies.

Employment is subject to verification of pre-screening tests which may include drug screening, background check, and DMV check.

Veterans and members of the Reserve and Guard are highly encouraged to apply.

To learn more about the company's 150-year history of innovation, visit kimberly-clark.com.