TECHNOLOGY SOLUTIONS FIELD ENGINEER

Milner, Inc.; Morrisville (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Company vehicle provided

Ongoing technical training

Opportunities for professional development

Job summary

Milner, Inc. seeks a Technology Solutions Field Engineer (Copier/MFP Technician) to ensure optimal performance of clients' Multi-Function Printers in the greater Raleigh area. Responsibilities include diagnostics, repairs, and routine maintenance on MFP devices, as well as assisting with installations and providing on-site technical support.

The ideal candidate has a high school diploma, a passion for customer service, and an understanding of network connectivity. Competitive salary and comprehensive benefits, including a company vehicle, ongoing training opportunities, and career growth prospects, are offered.

Qualifications

• Basic certification on MFP models preferred; company will train.
• Valid driver’s license and clean driving record are required.
• Solid understanding of network connectivity.

Responsibilities

• Perform diagnostics and repairs on MFP devices.
• Conduct routine maintenance to prevent breakdowns.
• Assist in the installation and configuration of MFP devices.

Skills

Customer service skills

Basic understanding of network connectivity

Basic certification on MFP models

Education

High School diploma or equivalent

Tools

Service management software

Job description

Position Overview

Job Title: Technology Solutions Field Engineer

Location: Raleigh, NC

Department: Service

Reports to: Service Manager

Date: 06/29/2026

About The Role

As a Technology Solutions Field Engineer (Copier/MFP Technician), you will play a key role in ensuring the optimal performance of our clients’ Multi‑Function Printers (MFPs). You’ll perform diagnostics, repairs, and routine maintenance, assist with installations and connectivity, and provide on‑site technical support— all while delivering an exceptional customer experience. This is a field‑based role serving the greater Raleigh area.

Company Vehicle Provided For Field Work.

Primary Duties & Responsibilities

• Perform diagnostics and repairs on MFP devices to ensure timely, efficient service and minimize customer downtime.
• Conduct routine maintenance on MFPs to prevent breakdowns and ensure optimal performance.
• Assist in the installation and configuration of MFP devices, with a focus on proper network connectivity for print and scan features.
• Provide on‑site technical support to customers, resolving basic issues and escalating complex problems to senior technicians or the Service Manager as needed.
• Maintain accurate records of service activities, including parts used, repairs completed, and customer interactions.
• Ensure compliance with all company policies, safety guidelines, and local regulations.
• Stay informed about new models, technologies, and best practices in MFP repair and maintenance.
• Collaborate with team members and the Service Manager to ensure a high‑quality customer experience.
• Assist in managing parts inventory by accurately reporting parts usage and needs.
• Provide feedback on recurring issues and opportunities for service improvement.

Training & Development

• Participate in training programs to enhance technical skills, especially in networking/connectivity and MFP repair and maintenance.
• Support senior technicians in training new team members by sharing knowledge gained through experience.

Administrative Duties

• Maintain accurate and up‑to‑date documentation for all service calls, including work orders and service reports.
• Manage time effectively to ensure all service calls are completed within assigned time frames.
• Assist with basic territory maintenance and alignment tasks as directed.

Education Requirements

• High School diploma or equivalent.

Required Qualifications

• Basic certification or training on a full line of manufacturer models (Ricoh, Konica Minolta, HP, Lexmark, etc.) preferred but not required – we will train the right candidate.
• Valid driver’s license and clean driving record.
• Company vehicle is provided for field work; reliable transportation not required.
• Solid understanding of network connectivity related to print and scan features, or the aptitude and willingness to learn.
• Ability to perform repairs and maintenance with guidance from senior technicians.
• Strong customer service skills and the ability to communicate effectively with customers.

Desirable Qualifications

• General knowledge of Microsoft Office / Microsoft 365.
• Familiarity with hardware/connectivity technology and terminology.
• Experience with e‑Automate or similar service management software (a plus, not required).

Working Conditions

• Environment: Field‑based role with frequent travel to customer sites in the Raleigh area.
• Exposures: Moderate noise and occasional exposure to typical office/warehouse hazards.
• Travel: Frequent local travel with occasional out‑of‑town assignments.
• Physical Requirements: Standing, walking, kneeling, stooping, lifting, and carrying equipment (Minimum of 40 lbs).

Benefits

• Competitive salary and comprehensive benefits package.
• Company vehicle provided for customer visits and field service.
• Ongoing technical training and access to manufacturer certifications (preferred, not required to start).
• A collaborative, inclusive culture focused on growth, learning, and service excellence.
• Opportunities for professional development and career advancement within a growing organization.