Advanced Specialist, Technology Solutions

Pearson; Durham (NC); On-site; USD 85,000 - 110,000; Full time

Job summary

A leading educational technology company is looking for a Salesforce Business Analyst to connect business stakeholders with a global Salesforce team. This role involves managing backlogs, facilitating Agile ceremonies, and translating business requirements into user stories. The ideal candidate has Salesforce experience, strong communication skills, and the ability to work across time zones. The company offers a dynamic environment where partners feel informed and engaged in delivery processes.

Qualifications

• Hands-on experience with Salesforce CRM in an analyst, admin, or product owner capacity.
• Experience facilitating sprint ceremonies and working within scrum or kanban frameworks.
• Proficient in managing backlogs and tickets in Azure DevOps, Jira, and/or ServiceNow.
• Proven ability to write high-quality Agile user stories with clear, testable acceptance criteria.
• Experience working with globally distributed teams, particularly US/India models.
• Strong written and verbal communication skills for technical and non-technical audiences.
• Ability to document and standardize workflows that scale across teams.

Responsibilities

• Own backlog and ticket management across various platforms.
• Enforce ticket hygiene standards and maintain a source of truth for work status.
• Partner with stakeholders to elicit and validate requirements.
• Translate business needs into clear user stories for the engineering team.
• Facilitate Agile ceremonies and ensure team focus.
• Produce documentation to keep all regions aligned.
• Build relationships with stakeholders and provide summary reports.
• Proactively manage blockers and dependencies.

Skills

Salesforce CRM experience

Agile delivery experience

Backlog and ticket management

Strong communication skills

Cross-timezone collaboration

Education

Salesforce Administrator or Business Analyst certification

Scrum Master certification

Tools

Azure DevOps (ADO)

Jira

ServiceNow

Job description

We are seeking a Salesforce Business Analyst that will serve as the connective tissue between our US business stakeholders and a globally distributed Salesforce engineering team. This role will be the first line of communication for business stakeholders, and the last checkpoint before work reaches the engineering team. The ideal candidate is an organized, process-driven communicator with Salesforce knowledge and the instincts of a delivery-focused Agile practitioner.

What you will do

• Own backlog and ticket management across Azure DevOps (ADO), Jira, and ServiceNow — ensuring all tickets are created, prioritized, updated, and closed with accuracy and within defined SLAs.
• Enforce ticket hygiene standards and maintain a single source of truth for work status accessible to both US and IST team members.
• Partner with US business stakeholders across Sales, Operations, Marketing, and Product to elicit, document, and validate requirements.
• Translate business needs into well-structured, acceptance-criteria-rich user stories that the engineering team can execute without ambiguity.
• Facilitate Agile ceremonies, including backlog refinement, sprint planning, standups, and retrospectives, in a way that maximizes team focus.
• Serve as the primary communication bridge; producing documentation, standup summaries, and handoff notes that keep both regions aligned.
• Build strong relationships with stakeholders across product, engineering, sales, and operations, providing regular sprint summaries and roadmap visibility.
• Proactively surface blockers and dependencies before they impact delivery timelines.

Required Qualifications

• Salesforce platform experience: hands‑on background with Salesforce CRM in an analyst, admin, or product owner capacity.
• Agile delivery: demonstrated experience facilitating sprint ceremonies and working within scrum or kanban frameworks.
• Work management tools: proficiency managing backlogs and tickets in Azure DevOps (ADO), Jira, and/or ServiceNow.
• User story development: proven ability to write high-quality Agile user stories with clear, testable acceptance criteria.
• Cross‑timezone collaboration: experience working effectively with globally distributed teams, particularly US/India models.
• Stakeholder communication: strong written and verbal skills with the ability to tailor messaging to technical and non-technical audiences.
• Process design: ability to document and standardize workflows that scale across time zones and team structures.

Nice to Have

• Salesforce Administrator or Business Analyst certification (ADM‑201, SFBA, or equivalent).
• Scrum Master certification (CSM or PSM).
• Familiarity with Salesforce integrations.
• Experience with AI or automation tools applied to workflow improvement.

How you’ll work

You’ll partner with business stakeholders and Salesforce engineers to keep delivery moving smoothly. Expect a mix of requirements gathering, story writing, ceremony facilitation, ticket management, and stakeholder communication. Success in this role means the engineering team never waits on a story, the backlog is always current, and business partners feel informed and heard.