Technology Services Specialist

Dean Dorton; Fort Wright (KY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible schedules

Unlimited PTO

Family leave

Retirement plan + profit sharing

Wellness resources

Job summary

Dean Dorton is seeking a Technology Service Specialist within our Internal Technology team. You will provide advanced end-user support, troubleshoot complex issues, and ensure core systems run smoothly across the firm.

You will mentor Technology Service Associates, document incidents, and assist with rollouts, upgrades, and onboarding/offboarding. A Bachelor's in CS/IT or equivalent experience is required, with 3–5 years in IT support in a corporate setting.

Qualifications

• Bachelor’s degree in CS/IT or related field, or equivalent work experience.
• 3–5 years in IT support or internal technology roles.
• Experience supporting business users in a professional services or corporate environment preferred.

Responsibilities

• Provide advanced end-user support and complex troubleshooting.
• Own core systems and collaborate with infrastructure, security, and applications teams.
• Mentor Technology Service Associates and contribute to process improvements.
• Document incidents and changes thoroughly.
• Assist with rollouts, upgrades, and onboarding/offboarding.

Skills

End-user support

System troubleshooting

Documentation

Mentoring

Cross-team collaboration

Communication

Education

Bachelor's degree in CS/IT or related field

Equivalent work experience

Tools

Service desk software

Microsoft Office

Microsoft Admin Centers

Windows OS

Remote support tools

Active Directory / Entra / Intune

SharePoint / OneDrive

Job description

About Dean Dorton

Dean Dorton's team makes up one of the largest advisory firms in the United States. We thrive when you thrive! We are here to help you succeed in every step of your development and career as you work with nationally recognized experts in a recognized best place to work.

Our core values guide how we work, lead, and support one another every day. They are:

• Integrity - We do the right thing, integrity guides our decisions.
• Relationships - We value people, relationships drive our impact.
• Collaboration - We win as one team, collaboration fuels our success.
• Growth - We stay curious, growth is our mindset.

About the Team

The Internal Technology team enables Dean Dorton team members to perform their best work by providing secure, reliable, and responsive technology support. The team partners closely with service groups and internal departments to support day-to-day operations, ensure system reliability, protect firm data, and continuously improve the digital employee experience. Internal Technology balances hands-on support with process improvement and long-term scalability as the firm grows.

About the Role

The Technology Service Specialist is an experienced internal technology professional responsible for providing advanced end-user support, system troubleshooting, and technology solutions across the firm. This role goes beyond basic service desk support, owning more complex issues, supporting core systems, and serving as a trusted technology partner to internal teams. The Technology Service Specialist also plays a key role in mentoring Technology Service Associates and contributing to process and system improvements.

Technical

Definition: your specialized knowledge & expertise associated with the work you perform for/with clients (note: clients may be internal to Dean Dorton).

• Serve as a primary escalation point for complex technology issues beyond first-level support.
• Troubleshoot and resolve advanced hardware, software, application, and connectivity issues.
• Support core business systems, user environments, and collaboration platforms.
• Perform system configuration, maintenance, and updates for end-user technologies.
• Partner with infrastructure, security, and applications team members to resolve cross-functional issues.
• Ensure accurate and thorough documentation of incidents, solutions, and system changes.
• Assist with technology rollouts, upgrades, new system implementations, and employee onboarding and offboarding.

Behavioral

Definition: the behaviors associated with performing your job (interpersonal skills).

• Communicate clearly and effectively with team members of varying technical proficiency.
• Demonstrate ownership and accountability for assigned issues and projects.
• Provide guidance and informal coaching to Technology Associates.
• Manage priorities effectively in a fast-paced environment with competing demands.
• Build trust with internal stakeholders through responsiveness and solution-oriented support.
• Collaborate across teams to improve service delivery and system reliability.

Non-Charge

Definition: the contribution you make to Dean Dorton outside of client work or support services.

• Contribute to the development and maintenance of internal documentation and knowledge base resources.
• Identify opportunities for process improvements, automation, and system optimization.
• Participate in internal projects, initiatives, and committees as needed.
• Support onboarding and training of new Internal Technology team members.
• Commit to continuous learning and professional development.

Experience & Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field required, can be substituted with equivalent work experience.
• Three to five years of experience in an IT support, systems administration, or internal technology role.
• Experience supporting business users in a professional services or corporate environment preferred.

Software & Tools

• Service desk ticketing systems
• Microsoft Office (Outlook, Word, Excel, Teams)
• Microsoft Admin Centers
• Windows operating systems and common business applications
• Remote support and diagnostic tools
• Active Directory, Microsoft Entra, and Microsoft Intune
• SharePoint and OneDrive

The Fun Stuff

Work isn't all work!We want to make your experience at Dean Dorton a great one. From your health and happiness to your long-term satisfaction, we focus on YOU!A few highlights are listed below:

• Flexible work schedules and environment
• Unlimited Paid Time Off (PTO)
• Paid family leave, medical leave, and maternity/paternity leave programs
• Retirement benefits, including a best-in-class employer match and automatic profit sharing.
• Telemedicine, mental health resources and wellness program reimbursement

This job description is intended to describe the general nature and level of work being performed by team members assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Additionally, responsibilities and duties may vary depending on business needs and individual circumstances.

Dean Dorton is an equal opportunity employer. We're committed to growing and empowering an inclusive community within Dean Dorton and our industry which is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences and perspectives across the organization. We welcome anyone of any race, religion, color, national origin, political affiliation, pregnancy, ancestry, handicap, medical condition, disability, marital status, age, sexual orientation or gender.

We do not accept unsolicited resumes or candidate submissions from staffing agencies, recruiters, or search firms. Any resumes or candidate information submitted without a current, signed agreement in place will be considered unsolicited, become the property of the company, and will not obligate the company to pay any fees or commissions.