Technology Service Specialist - Assistant Vice President

Deutsche Bank; Jacksonville (FL); Hybrid; USD 78,000 - 121,000; Full time

Benefits offered by this job

Hybrid work model

Generous vacation

ERGs for inclusion

Health & wellbeing benefits

Retirement plans

Parental leave

Educational resources

Job summary

Deutsche Bank is seeking a Technology Service Specialist to maintain and enhance enterprise messaging, MFT, and data integration platforms in a hybrid Jacksonville, FL setting. You will manage incidents, automation, and post-mortems to ensure services meet SLAs while reducing toil.

You will collaborate with application, infrastructure, and business teams to drive reliability, governance, and platform improvements, leveraging SRE practices and AI-assisted workflows to optimize operations.

Qualifications

• Experience maintaining and operating MFT platforms across enterprise environments.
• Strong knowledge of secure file transfer protocols and network security.
• Ability to implement monitoring and automation to improve platform reliability.

Responsibilities

• Troubleshoot and resolve complex production issues to improve stability and uptime.
• Review and validate changes, ensuring risks are understood and mitigated.
• Develop monitoring and observability to maximize performance of platforms.
• Lead incident, problem, and post-mortem activities for continuous improvement.
• Ensure data feeds and messaging meet SLAs with high availability.
• Collaborate with global teams, including disaster recovery and IT controls.

Skills

MFT administration

Incident management

Python scripting

UNIX/Linux

Automation & observability

Stakeholder collaboration

Tools

Axway

bTrade

Geneos

Netcool

Tivoli

Connect:Direct

Job description

Position Overview

Job Title Technology Service Specialist

Corporate Title Assistant Vice President

Location Jacksonville, FL

Overview

As a technical member of the Managed Middleware Platform team, you will be responsible for ensuring the stability, availability, and resilience of enterprise messaging, managed file transfer (MFT), and data integration platforms that support Deutsche Bank's global business operations. You will drive incident, problem, and change management, ensuring critical services and data flows are delivered reliably and within SLA commitments. Working closely with application, infrastructure, and business teams, you will proactively identify and mitigate operational risks, enhance platform performance, and support large-scale technology transformation initiatives. Through automation, observability, and SRE best practices, you will help improve operational efficiency, reduce toil, and strengthen the reliability of mission-critical platforms that power the Bank's digital ecosystem.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration
• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
• Educational resources, matching gift and volunteer programs

What You’ll Do

• Troubleshoot and resolve complex production issues to improve platform stability, performance, and availability
• Review and validate application and platform changes, ensuring risks are identified and appropriate controls and documentation are in place
• Develop and enhance monitoring, alerting, and observability capabilities to maximize platform performance and uptime
• Lead incident, problem, and post-mortem activities, driving root cause analysis and continuous improvement across support processes
• Ensure critical data feeds and messaging services meet SLAs while maintaining high availability of business-critical functions
• Collaborate across global teams and support operational responsibilities, including escalation management, disaster recovery coordination, and delegated ITAO/CSM activities

Skills You’ll Need

• Several years of experience supporting and administering Managed File Transfer (MFT) platforms, Informatica PowerCenter, and cloud-based environments
• Strong knowledge of enterprise file transfer ecosystems, network architecture, and secure file transfer protocols including FTPS, HTTPS, AS2, and Connect:Direct
• Hands-on experience with MFT solutions such as Axway and bTrade, along with monitoring tools including Geneos, Netcool, and Tivoli
• Strong analytical and problem-solving skills with scripting expertise in Python, UNIX/Linux Shell, and Perl for automation and operational support
• Extensive IT support experience within financial services, with a proven ability to collaborate effectively with stakeholders and cross-functional teams
• Proven ability to leverage AI tools to enhance productivity, optimize workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs

Skills That Will Help You Excel

• Good Understanding of Oracle database architecture, be able to define maintenance jobs, and create and run queries to analyze data
• Good understanding of Unix and Network Infrastructure, able to troubleshoot system issues such as high load, network latency, and firewall rules
• Experience working in global teams with strong communication and stakeholder management skills
• Self-motivated, proactive, and a strong team player
• Experience supporting and operating cloud-based infrastructure, automation, and integration services in hybrid environments

Expectations

It is the Bank’s expectation that employees hired into this role will work in the Jacksonville, FL office in accordance with the Bank’s hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in Jacksonville is $78,000 to $120,500. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

Deutsche Bank Benefits

At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!
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