Technology Service Provider (TSP) Strategy – Lead Associate

Fannie Mae; Plano (TX); On-site; USD 109,000 - 142,000; Full time

Job summary

Fannie Mae is seeking a SF Market Engagement Lead Associate to apply deep mortgage industry knowledge and partner management skills to drive strategic engagements with technology service providers across the Single-Family mortgage ecosystem.

You will work with mortgage lenders, TSPs, and internal product teams to translate market insights into actionable recommendations, shaping product adoption and market engagement while delivering tangible business outcomes.

Qualifications

• At least 4 years in mortgage industry with knowledge of origination lifecycle, lender workflows, and the ecosystem.
• Experience with mortgage technology TSPs, service providers, and lenders.
• Experience with mortgage tech segments such as POS, LOS, appraisal/collateral, or capital markets pricing/execution.
• Experience with TSP capabilities and lender workflows integrating into the mortgage ecosystem.
• Experience partnering across business, product, technology, and customer-facing teams to advance strategic initiatives.
• Experience leading discussions with stakeholders and communicating complex mortgage, technology, or product concepts.
• Experience gathering and synthesizing information from multiple sources to identify opportunities and inform decisions.

Responsibilities

• Lead strategic initiatives with mortgage tech providers to support business and product priorities across the Single-Family mortgage ecosystem.
• Serve as SME on mortgage TSP landscape, focusing on POS, LOS, and collateral technology.
• Partner with business, product, and technology teams to assess TSP capabilities and market developments.
• Lead technology and product discussions with TSPs and internal stakeholders to align on priorities.
• Develop understanding of TSP capabilities within lender workflows to identify opportunities for product adoption.
• Gather insights from TSPs, lenders, and internal teams to identify trends and needs.
• Share TSP and technology insights across internal forums to strengthen knowledge of the landscape.
• Build relationships with external TSPs and internal partners to drive strategic outcomes.

Skills

Mortgage lifecycle

TSP collaboration

Stakeholder alignment

Product & tech liaison

Education

Bachelor’s Degree

Job description

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home.

Job Description

As a valued colleague on our team, you will leverage your deep knowledge of the mortgage industry and TSP landscape to lead strategic initiatives and identify opportunities that strengthen Fannie Mae’s engagement with key technology and service providers across the Single-Family mortgage ecosystem. You will work closely with TSPs and internal product and business partners to align on priorities, share market insights, and support initiatives that advance Fannie Mae’s strategic objectives.

THE IMPACT YOU WILL MAKE

Responsibilities

The SF Market Engagement - Customer and Partner Management - Lead Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Lead strategic initiatives and identify opportunities with mortgage technology and service providers that support business and product priorities across the Single-Family mortgage ecosystem.
• Serve as a subject matter resource on the mortgage TSP landscape, with a focus on point-of-sale and loan origination systems, appraisal and collateral solutions, and capital markets technology and service providers.
• Partner with Single-Family business, product, and technology teams to assess TSP capabilities, emerging solutions, and market developments and translate those insights into actionable recommendations.
• Lead technology and product-focused discussions with TSPs and internal stakeholders to drive alignment on strategic priorities, opportunities, and initiatives.
• Develop a strong understanding of TSP capabilities and their role within lender workflows to identify opportunities to support product adoption, market engagement, and customer needs.
• Gather and synthesize insights from TSPs, lenders, and internal customer-facing teams to identify market trends, technology needs, challenges, and opportunities across the mortgage ecosystem.
• Share TSP and technology insights across internal forums and with key stakeholders to strengthen organizational knowledge of the evolving mortgage technology landscape.
• Build effective relationships with external TSPs and internal partners while maintaining focus on strategic initiatives and business outcomes.

Required Experiences

THE EXPERIENCE YOU BRING TO THE TEAM

• At least 4 years of experience in the mortgage industry with demonstrated knowledge of the mortgage origination lifecycle, lender workflows, and the technology and service providers that support the mortgage ecosystem.
• Experience working directly with mortgage technology TSPs, service providers, and lenders.
• Experience with one or more mortgage technology or service-provider segments, such as point-of-sale platforms, loan origination systems, appraisal and collateral solutions, or capital markets pricing and execution solutions.
• Experience working directly with mortgage technology or service providers, with demonstrated knowledge of TSP capabilities, lender workflows, and how TSP solutions integrate into the broader mortgage ecosystem.
• Experience partnering across business, product, technology, and customer-facing teams to advance strategic initiatives and align stakeholders around priorities.
• Experience leading discussions with internal and external stakeholders and communicating complex mortgage, technology, or product concepts to varied audiences.
• Experience gathering and synthesizing information from multiple sources to identify opportunities, inform recommendations, and support business decisions.

Desired Experiences

• Bachelor’s Degree or equivalent
• Experience working within a mortgage lender, mortgage technology provider, or mortgage-related service provider.
• Experience with appraisal and collateral technology or service providers, including knowledge of how appraisal, valuation, and collateral solutions support the mortgage lifecycle.
• Knowledge of the TSP landscape supporting Single-Family mortgage origination, collateral, and/or capital markets activities.
• Experience working with leading mortgage technology and service providers across loan origination, point-of-sale, appraisal, collateral, pricing, execution, or hedging solutions.
• Ability to develop a point of view on emerging mortgage technology trends and effectively communicate their potential impact to business and product stakeholders.

SFME - Customer and Relationship Management - Lead Associate

Qualifications

Education:
Bachelor's Level Degree (Required)

For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.

Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form.

The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here.

Requisition Compensation

109000
to
142000