Technology Sales Support Specialist

Fabick Cat; Missouri; On-site; USD 65,000 - 85,000; Full time

Job summary

Fabick Cat is seeking a Technology Services Sales Support professional in Missouri. You will assist the sales team with technical configurations, pricing, and product knowledge, ensuring seamless integration and training for Fabick's technology portfolio.

Advise customers on technology-related needs, support installation and calibrations, and help develop training materials. This role emphasizes strong communication, problem-solving, and collaboration across service and sales teams.

Qualifications

• High School Diploma or equivalent; related degree preferred.
• Mechanical and Electrical aptitude with strong troubleshooting skills.
• Experience with construction technology systems preferred.
• Knowledge of surveying and site positioning systems (GPS, total station).
• Proficiency with Trimble software (Siteworks, Earthworks, Roadworks, Groundworks); familiarity with Topcon and Leica.
• Computer networking skills and proficiency in Windows & MS Office.
• Strong communication skills and ability to deliver customer training.
• MSHA and Boater Safety certification preferred.

Responsibilities

• Advise and consult customers on technology-related product support needs.
• Assist sales team with technical configurations, pricing, and product knowledge.
• Provide technical support, troubleshooting, and training for technology systems.
• Support technicians with installation, calibrations, and setup of technology products; ensure consistency across branches.
• Order, prepare, and configure technology equipment for installation or delivery including parts orders and warranty replacements.
• Document hardware/software issues, installation steps, and customer usage; provide feedback for improvements.
• Develop training materials and conduct on-site customer training for technology systems.
• Maintain strong customer relationships and resolve technology-related issues promptly.
• Help manage technology-related inventory, repair requests, and rental kits.

Skills

Troubleshooting

Communication

Mechanical aptitude

Electrical aptitude

Surveying knowledge

Customer training

Education

High School Diploma or equivalent

Associate or Bachelor's degree in a related field preferred

Tools

Trimble Siteworks

Trimble Earthworks

Trimble Roadworks

Trimble Groundworks

GPS / Total station

Topcon

Leica

Windows

MS Office

Job description

Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand-by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin and the Upper Peninsula of Michigan. We have been in business for over 100 years and are headquartered in Fenton, Missouri. For more information visit www.fabickcat.com

Why Work For Us!

At Fabick Cat, you are beyond just an employee, you are a part of the Fabick family. A family that has worked so diligently to cement a legacy that was built over 100 years ago through a collective vision "To Ever Serve Our Customers Better". This legacy could not have been possible without first employing then developing the best and brightest talent the market has to offer. We believe it to be of the upmost importance to invest in our workforce by supporting and empowering employees to develop the necessary skills to become successful in their own career.... to become a legacy. Are you ready to join our family legacy to continue our existence as 'the greatest service organization of its kind' over the next 100 years? The Fabick family appreciates and values the ongoing commitment of its employees and is pleased to provide a highly competitive total compensation and benefits package.

Job Summary:

This role is responsible for providing technical sales support and customer solutions related to Fabick's technology portfolio, including SITECH, marine technology, Teledyne Construction products, and other advanced systems. The position supports the sales team with pricing, configurations, and technical expertise, customer support and training, and acts as a liaison between sales and service teams. The goal is to ensure seamless integration, troubleshooting, and training for all technology products and systems sold by Fabick Technology Services.

Responsibilities:

• Advise and consult customers on technology-related product support needs.
• Assist sales team with technical configurations, pricing, and product knowledge.
• Provide technical support, troubleshooting, and training for technology systems via phone, in-person, or remotely.
• Support technicians with installation processes, calibrations, and setup of technology products; ensure consistency across branches.
• Order, prepare, and configure technology equipment for installation or delivery including parts orders and warranty replacements.
• Document hardware/software issues, installation steps, and customer usage; provide feedback for improvements.
• Develop training materials and conduct on-site customer training for technology systems.
• Maintain strong customer relationships and resolve technology-related issues promptly.
• Help manage technology-related inventory, repair requests, and rental kits.

Requirements

Requirements

• High School Diploma or equivalent required; Associate or Bachelor's degree in a related field preferred.
• Mechanical and Electrical aptitude and strong troubleshooting skills.
• Experience with construction technology systems preferred.
• Knowledge of surveying, machine control, grade control, and site positioning systems (GPS, total station).
• Proficiency in Trimble software (Siteworks, Earthworks, Roadworks, Groundworks) and familiarity with competitive systems (Topcon, Leica) preferred.
• Computer networking skills and proficiency in Windows & Microsoft Office Suite.
• Strong communication skills and ability to deliver customer training.
• MSHA and Boater Safety certification preferred.

EEO is the Law