Technology Sales and Customer Service Specialist

GeekHampton; Hampton Bays (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Covered Health Insurance

Paid Vacation Time

Employee Discount – 3% Over Cost

IRA Retirement Account with 3% Company Match

Job summary

GeekHampton, located in Hampton Bays, is seeking a Technology Sales and Customer Service Specialist. The role involves selling Apple products while providing exceptional customer support in a dynamic showroom environment.

Ideal candidates will have a passion for Apple technology, strong communication skills, and the ability to solve technical problems efficiently. Benefits include health insurance, paid vacation, and an employee discount.

Qualifications

• Passion for Apple products and expert-level knowledge.
• Strong problem-solving abilities and people skills.
• Experience in a retail store with sales focus.

Responsibilities

• Create a comfortable environment for customers.
• Exceed sales goals and engage in training.
• Support customers before, during, and after visits.

Skills

Genuine passion for Apple products

Strong people skills

Tech-savvy

Calm composure while troubleshooting

Excellent communication skills

Job description

GeekHampton, Long Island's Apple Premium Service Provider, is looking for a Technology Sales and Customer Service Specialist! Come work with our crew of talented geeky-types, selling Apple products and providing customer support in our gorgeous Hamptons' showroom and service center. This position plays a dual role of salesperson and dynamic technical troubleshooter. We're looking for individuals with a genuine passion for Apple products and a dedication to simplify and enhance the customer's experience. As a Technology Sales and Customer Service specialist you'll use problem solving and people skills to create swift resolutions to our customers' technical problems.

This is much more than a sales job—the GeekHampton Technology Sales and Customer Service Specialist understands the unique creative culture we serve and embodies our credo: at GeekHampton every person who walks through our doors feels heard, helped, and inspired.

What You’ll Do

• Demonstrate professionalism and exceptional product knowledge
• Create an environment where customers feel comfortable no matter what their technical experience may be
• Establish a consultative atmosphere to ensure a client receives the best solution possible for their individual needs
• Explain to customers how GeekHampton can support them before, during, and after the visit is complete
• Go above and beyond to ensure a great shopping and problem solving experience
• Participate to exceed sales goals for yourself and the store
• Engage in ongoing professional sales and product training

Key Qualifications

• Genuine passion for Apple products and maintaining expert-level knowledge on all products and services offered
• Strong people skills and a knack for problem solving
• Tech-savvy with a fast learning ability and motivation to continually learn about products and develop new skills
• Calm composure and customer focus while troubleshooting and solving technical issues
• Versatility and willingness to solve any problem and delight the customer
• Enjoyment of a fast-paced, high-energy team environment
• Friendly and excellent communication skills
• Excellent, empathetic listening abilities
• Team player willing to pitch in wherever necessary
• Experience working in a retail store with a view of sales as a meaningful career choice
• Reliable transportation to Hampton Bays (driver’s license not mandatory)

Benefits

• Covered Health Insurance
• Paid Vacation Time
• Employee Discount – 3% Over Cost
• IRA Retirement Account with 3% Company Match