Technology Operations Support/Help Desk Representative II

Canon; Coraopolis (Allegheny County); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading imaging solutions provider is seeking a customer support specialist to provide second-level support. You will utilize your expertise and customer service skills to improve processes, support special projects, and foster customer relationships. The role requires a high school diploma or equivalent, along with 2 to 4 years of related experience. Competitive compensation ranging from $20.54 to $28.20 hourly is offered.

Benefits

Employee referral bonus

Employee discounts

Casual attire program

Volunteer opportunities

Welcome kit and merchandise

Qualifications

• 2 to 4 years of related experience required.
• Must have back-up experience for an install Lead.
• Required to obtain necessary security clearances.

Responsibilities

• Provide second-level customer support.
• Identify improvements in work processes.
• Support the department on special projects.

Skills

Customer Service Skills

Listening

Communication

Education

HS Diploma or GED

Associate's Degree

Job description

Overview

About the Role: Second level support resource reflective of expertise and knowledge gained at level 1. Trained in customer service core requirements with demonstrated proficiency with customers, core technologies and work processes.

Your Impact

• Demonstrates higher level customer support capabilities through assignments.
• Identifies potential opportunities to improve work processes, tools and systems to streamline workflows.
• Adept at core customer service skills.
• Supports the department as needed on special projects.
• Reduced level of oversight required by manager to complete tasks.

Customer Service

• Early experience employing customer service skills acquired through Canon training.
• Demonstrates consistent respect to customers.
• Contributes information to customer database.
• Generates customer relationships appropriately.

About You: The Skills & Expertise You Bring

• HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience.
• Associates degree or equivalent preferred.
• Must have been a back-up for an install Lead.
• Adept at listening to customers, matching their energy, paraphrasing to understand concerns/issues, and assuring that a solution will be found and implemented.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• To be established with Co-op organization in alignment with their course descriptions. Canon courses or equivalent experience.

We are providing the anticipated rate for this role: $20.54 - $28.20 hourly.

Company Overview

Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch

Based on weekly patent counts issued by United States Patent and Trademark Office. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers’ site, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon.

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