Technology Operations Support/Help Desk Representative II

Canon U.S.A., Inc.; Coraopolis (Allegheny County); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading digital imaging solutions provider is hiring a Technology Operations Support/Help Desk Representative II in Coraopolis, PA. The role involves providing customer support and identifying improvements in workflows. Candidates should have a high school diploma and 2-4 years of relevant experience. Competitive salary between $20.54 - $28.20 hourly. Comprehensive benefits package included.

Benefits

Medical benefits

401(k) savings plan

Educational assistance

Vacation time

Qualifications

• 2 to 4 years of related experience required.
• Experience as a back-up for an install Lead.
• Must obtain necessary clearances to enter customer premises.

Responsibilities

• Provide second level support to customers.
• Identify opportunities to improve work processes.
• Contribute to customer relationships and database.

Skills

Customer service skills

Problem-solving

Communication

Listening skills

Education

HS Diploma or equivalent

Associate degree preferred

Job description

Overview

Technology Operations Support/Help Desk Representative II

Location: US-PA-Coraopolis

Company: Canon U.S.A., Inc.

Requisition ID: 33643 • Category: Customer Service/Support • Position Type: Full-Time • Workstyle: Full-Time On Site

Your Role

Second level support resource reflective of expertise and knowledge gained at level 1. Trained in customer service core requirements with demonstrated proficiency with customers, core technologies and work processes.

Your Impact

• Demonstrates higher level customer support capabilities through assignments.
• Identifies potential opportunities to improve work processes, tools and systems to streamline workflows.
• Adept at core customer service skills.
• Supports the department as needed on special projects.
• Reduced level of oversight required by manager to complete tasks.
• Customer Service: Early experience employing customer service skills acquired through Canon training.
• Demonstrates consistent respect to customers.
• Contributes information to customer database.
• Generates customer relationships appropriately.

About You: The Skills & Expertise You Bring

• HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience. Associate degree or equivalent preferred.
• Must have been a back-up for an install Lead.
• Adept at listening to customer and matching their energy, paraphrasing back to understand their concerns/issues, and assuring that they will personally ensure that a solution is found and implemented.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• To be established with Co-op organization in alignment with their course descriptions. Canon courses or equivalent experience.
• Salary: Anticipated rate for this role: $20.54 - $28.20 hourly.

Company Overview

Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.

What we offer and the perks are described in the original posting, including competitive compensation and benefits. This includes: medical, dental, vision, 401(k) savings plan, discretionary profit sharing, discretionary success sharing, educational assistance, vacation, and more. A comprehensive list is available at the Canon Life at Canon page.

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers site, we cannot guarantee the validity of this posting. For a list of current postings, visit the Canon careers site.

Workstyle Description

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.