Technology & Membership Specilist

Agupdate; Charlottesville (VA); On-site; USD 50,000 - 53,000; Full time

Benefits offered by this job

Medical & dental

Life insurance

Short-term disability

Vacation days

Sick days

Paid holidays

401(k) matching

Paid training

Education assistance

Job summary

CAAR in Charlottesville, VA seeks a Technology & Membership Specialist to deliver in-person customer support for staff, members, and Hillsdale Conference Center clients. The role blends technology with member engagement and requires strong troubleshooting and interpersonal skills.

You will handle Tier 1 tech support, help members navigate MLS and other tools, maintain member records, support store operations, and contribute to process improvements.

Qualifications

• 1–2 years in technical support or customer-facing roles.
• Degree or certification in IT, cybersecurity, CS, or related field.
• Strong communication and interpersonal skills for in-person service.

Responsibilities

• Provide Tier 1 technical support to staff and Hillsdale Conference Center guests, in person and via phone or email.
• Help members navigate CAAR products and services, including MLS and other member tools.
• Serve as the secondary point of contact for customer inquiries, resolving issues or routing them.
• Track recurring technical issues and suggest system or process improvements.
• Maintain accurate member records in the association database and MLS.
• Support membership operations, including data entry and related programs.
• Manage day-to-day REALTOR Store operations: monitor inventory, process sales, and suggest product updates.
• Contribute to a positive, collaborative work environment.
• Perform other duties as assigned.

Skills

Microsoft Office Suite

Ticketing systems

Education

Degree or certification in IT / Cybersecurity / CS

Job description

Technology & Membership Specialist

Full-time, Non-Exempt • 37.5 hrs./week, 5 days on-site • Reports to Director of MLS and Technology Services

OVERVIEW

The Technology & Membership Specialist sits at the intersection of customer service, technology, and member engagement, delivering prompt, effective technical support to CAAR staff, members, and Hillsdale Conference Center clients while assisting with core membership services. This role involves significant face-to-face contact with members, so success calls for sharp troubleshooting skills, strong interpersonal communication, and a genuine passion for service.

RESPONSIBILITIES

• Provide Tier 1 technical support to staff and Hillsdale Conference Center guests, in person and via phone or email.
• Help members navigate CAAR products and services, including the Multiple Listing Service (MLS) and other member tools.
• Serve as the secondary point of contact for customer inquiries, resolving issues directly or routing them to the right team member.
• Track recurring technical issues and recommend system or process improvements that enhance the user experience.
• Maintain accurate member records in both the association database and the MLS system.
• Support membership operations, including data entry and related programs and services.
• Manage day-to-day REALTOR® Store operations: monitor inventory, process sales, and recommend product updates.
• Contribute to a positive, collaborative work environment.
• Perform other duties as assigned.

REQUIREMENTS

• Work Environment: 100% in-person, Monday–Friday
• Education: Degree or certification in Information Technology, Cybersecurity, Computer Science, or a related field
• Experience: 1–2 years in technical support, membership services, or a similar customer-facing role

Technical Skills

• Proficiency with Microsoft Office Suite
• Familiarity with customer databases and ticketing systems (a plus)

Core Competencies

• Excellent written and verbal communication
• Strong organizational and multitasking skills
• Ability to collaborate effectively with people from diverse backgrounds

Physical Requirements

• Able to lift up to 20 pounds occasionally.

COMPENSATION & BENEFITS

• $50,000–$53,000 annual salary
• Full-time, non-exempt position
• 8:30 a.m.–5 p.m., Monday–Friday, with a one-hour lunch
• Medical and dental coverage fully paid by CAAR, valued at $950 per month
• Life insurance and short-term disability coverage paid by CAAR
• 10 vacation days and 8 sick days per year, earned on a prorated monthly basis; 5 additional vacation days available after 3 years
• Approximately 15 paid federal holidays
• 401(k) matching: CAAR matches 50% of your contribution up to 3% of salary, beginning after 6 months of employment
• Paid training for CAAR, Virginia REALTORS®, and National Association of REALTORS® tools
• Education assistance for programs that benefit both CAAR and the employee

CAAR is an equal opportunity employer. We recruit, hire, train, promote, and compensate employees and applicants without regard to race, color, religion, national origin, sex (including pregnancy, childbirth, or related medical conditions), age, marital status, sexual orientation, gender identity, disability, military or veteran status, genetic information, or any other characteristic protected by applicable federal, Virginia, or local law. This commitment applies to all aspects of employment, including recruitment, hiring, compensation, benefits, training, promotion, discipline, and termination.