Technology Incident Manager - Onsite/Remote Crisis Lead

Us Tech Solutions; Brooklyn (OH); On-site; USD 143,270,000 - 171,924,000; Part time

Benefits offered by this job

On-call rotation

Contract role

Job summary

US Tech Solutions in Brooklyn, OH, is seeking an IT Incident Manager for an 11-month contract to lead cross-functional teams in resolving critical technology events affecting enterprise systems.

The role requires 3+ years managing major incidents, familiarity with ITIL, and on-call responsibilities. Onsite work is preferred in Cleveland, OH, Albany, NY or Buffalo, NY, with remote option possible during recruitment.

Qualifications

• Bachelor’s degree in a related field or equivalent work experience.
• 3+ years of experience leading technical projects or incidents.
• Experience with distributed systems, networks, development, and mainframe environments.
• Familiarity with ITIL incident management principles.

Responsibilities

• Identify and assess critical incidents and outages impacting operations.
• Proactively investigate potential technology incidents when detected.
• Lead incident recovery efforts, coordinating cross-functional teams and vendors.
• Engage in independent decision-making and be confident in making judgments.
• Facilitate technical crisis calls and ensure resources are engaged.
• Provide accurate and timely communications to stakeholders and leadership.
• Escalate issues and manage progress updates during troubleshooting.
• Lead post-mortems and document restoration activities and timelines.
• Identify follow-up actions and share with problem management.
• Ensure recovery documentation is accurate and tested for feasibility.
• Drive continuous improvement to enhance system stability and client experience.
• Identify gaps in recovery processes and collaborate with monitoring teams.
• Participate in incident management performance reviews and process evaluations.
• Ensure adherence to ITIL processes and define critical success metrics.
• Support production readiness for critical projects, focusing on incident management.

Skills

Incident management

Cross-functional leadership

Stakeholder communication

Problem solving

Education

Bachelor’s degree

Job description

US Tech Solutions in Brooklyn, OH, is seeking an IT Incident Manager for an 11-month contract to lead cross-functional teams in resolving critical technology events affecting enterprise systems.

The role requires 3+ years managing major incidents, familiarity with ITIL, and on-call responsibilities. Onsite work is preferred in Cleveland, OH, Albany, NY or Buffalo, NY, with remote option possible during recruitment.