Technology Field Technician- SITECH

Cashman Equipment Co.; Henderson, Northern (NV, KY); Hybrid; USD 60,399,000 - 79,916,000; Full time

Job summary

Empire Southwest seeks seasoned shop and field technicians to service Caterpillar machinery across our network. Install, troubleshoot, and repair telematics devices, perform software updates, and communicate installation status to clients.

Expect in-field work, travel to client sites including construction and mining, and flexibility for evenings and weekends. High school diploma required; MSHA certification preferred; valid driver’s license and personal tools necessary.

Qualifications

• At least six months of related experience in a similar role and environment.
• Ability to speak, read, write, and comprehend English.
• Keep safety as a priority in the work environment.
• Ability to successfully complete a skills assessment (eTRAIN test).
• Valid driver’s license and own/maintain required personal tools.
• Strongly preferred: at least five years heavy equipment technician experience, dealership environment.

Responsibilities

• Install, troubleshoot, and repair telematics devices and components.
• Perform hardware and software updates as necessary.
• Travel to client locations which may include construction, mining and landfill sites.
• Prepare detailed service reports and submit to billing in a timely manner.
• Maintain company vehicle and equipment in optimal condition and uphold the company image.
• Travel out of town for days at a time and work evenings/weekends as necessary.
• Work safely and comply with all safety policies and company standards.

Skills

MS Office

GPS/Telematics

Electrical troubleshooting

Laptop/work order systems

Multi-meter testing

Education

High school diploma or GED

MSHA certification

Tools

Laptop computer

Work order system

GPS devices

Electrical test equipment

Job description

Posted Wednesday, August 26, 2026 at 10:00 AM

Empire technicians are the lifeline to our clients - trained professionals who work on machinery and equipment produced by Caterpillar, one of the leading large-scale mobile machinery manufacturers in the world.

We are seeking seasoned shop and field technicians/mechanics with experience in similar heavy equipment dealerships to join our third-generation, family-owned organization. We have 100+ job openings throughout our 30+ locations in Arizona, Nevada, and parts of Eastern California.

EXPERIENCE:

Required:

• At least six months of related experience in a similar role and environment.
• Ability to speak, read, write, and comprehend English.
• Keep safety as a priority in the work environment.
• Ability to successfully complete a skills assessment. (eTRAIN test)
• Valid driver’s license.
• Own and maintain required personal tools.

Strongly Preferred:

• At least five years heavy equipment technician experience, preferably in a dealership environment.

If offered employment, the specific rate of pay and position grade will be determined based on applicable differentials and the candidate’s level of experience and skill.

JOB DETAILS:

Shift

1st/Day Shift

Location

In-Field

Schedule

Work schedule to be provided by leader.

Salary Range

$21.05 - $27.89 Per Hour

JOB SUMMARY:

Install, troubleshoot, and repair telematics devices and components. Perform software updates and basic troubleshooting. Communicate regularly with internal and external clients regarding the status of scheduled installations, repairs and hardware/software updates.

ESSENTIAL FUNCTIONS:

• Install, trouble shoot, and repair telematics devices. Perform hardware and software updates as necessary.
• Perform basic trouble shooting of digital and analog electronic components, electrical wiring and related mechanical systems.
• Travel to client locations which may include construction, mining and landfill sites.
• Prepare detailed service reports and submit to billing department in a timely manner.
• Maintain company vehicle and equipment in optimal condition. Uphold professional image that reflects positively on the company.
• Travel out of town for days at a time and work evenings and/or weekends as necessary.
• Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures and standards.

ADDITIONAL RESPONSIBILITIES:

• Own and maintain required personal tools.
• Learn and utilize company business systems for research, placing orders, and tracking job related activities.
• Assist Technicians II and III with grade control installations as needed.
• Follow standard operating procedures.
• Perform preventative maintenance duties as needed.
• Schedule own work for maximum efficiency and effectiveness in service planner’s absence.
• Develop client relations that enhance and inspire trust in the company brand.
• Maintain open communications with manager and peers. Communicate with proper individuals to clarify instructions, solve technical related issues, or discuss scope and progress of job.
• Work within and promote corporate values.

KNOWLEDGE SKILLS AND ABILITIES:

• Strong computer and phone skills to send emails/texts; use Microsoft Office applications; and access and search the internet.
• Ability to utilize a laptop computer to access and maintain work order system, email, order parts, perform software updates, and locate installation and repair data, complete registry editing.
• Ability to learn how to read and interpret electrical system diagrams in order to perform installations and repairs.
• Ability to understand analog and digital sensors and their application and utilization to augment GPS data.
• Ability to learn how to troubleshoot electrical wiring on heavy equipment.Ability to understand a multi-meter and to test for voltage, current, and continuity.
• Ability to learn functionality and application of GPS and telematics devices.
• Basic mechanical skills and knowledge; fabrication practices; and ability to use hand and portable power tools
• Adequate communication skills to schedule and explain repairs, maintenance, and updates to clients.
• Ability to work in a collaborative, team oriented manner.
• Ability to travel to remote locations, stay overnight, as well as work weekends and after hours.
• Ability to make decisions and work independently.
• Must have acceptable attendance to meet all company standards and requirements.

EDUCATION AND EXPERIENCE:

• Proof of high school diploma or General Education Degree (GED).
• Experience with common automotive systems and equipment preferred.
• Ability to achieve MSHA certification.
• Current Driver’s license.
• Must be able to communicate (speak, read, comprehend, write) in English.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to use hands and fingers, and talk and hear.
• The employee is frequently required to sit, stand, walk, reach with hands and arms, climb or balance, squat or kneel, and crouch or crawl, drive for long periods of time.
• The employee must be able to lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, peripheral, depth perception and distance.
• This position is designated as a "Safety-Sensitive Position". A Safety-Sensitive Position includes tasks or duties that EMPIRE in good faith believes could affect the safety or health of the employee performing the task or others.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly exposed to risk of electrical shock.
• The employee is frequently exposed to moving mechanical parts, high precarious places, extreme cold, and extreme heat and outside weather conditions.
• The employee is occasionally exposed to wet and/or humid conditions and taste or smell.
• The noise level in the work environment is usually loud.
• Machinery and tool operation requires the use of safety equipment to include but not limited to: eye safety glasses and hearing protectors.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy and does not constitute a managing agent of the company.

Empire Southwest is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The “Know Your Rights” Poster is available here:

The pay transparency policy is available here:

Empire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call us at 702-633-4545 or email us [e-mail] and let us know the nature of your request and your contact information.

Empire Southwest is an EEO employer.

Safety - Respect - Integrity - Teamwork - Excellence - Stewardship - Astonishment