Technology Enablement Manager - GSC - US

Sysco Corp.; Austin, Northern (TX, KY); Vor Ort; USD 93.000 - 139.000; Vollzeit

Zusammenfassung

Sysco Technologies, LLC in Austin, TX seeks a Technology Enablement Manager to drive Intercom bot automation and optimize CX platforms. You will collaborate with Corporate, Commercial Technology, and Customer Experience teams to improve end-user experience through API integrations and bot automations.

This role requires 4+ years in a project/results-driven environment, plus 2+ years with Adobe CC and Salesforce/Jira/Confluence experience. Hybrid work with travel is available.

Qualifikationen

• 4+ years of progressive experience in project/results-driven roles or sales management.
• 3+ years of relevant experience in deployment/technology enablement.
• Previous foodservice experience is a plus.
• At least 2 years using Adobe Creative Cloud applications (Photoshop, Premiere Pro, After Effects, Audition, Camtasia).
• Experience leveraging Salesforce, Confluence and Jira to support deployment processes.

Aufgaben

• Build Intercom user experience through Bot automation on our platforms.
• Create and maintain KBAs; source and update end-user marketing content via Intercom for nationwide distribution.
• Maintain knowledge of CX product suite; stay updated on features and roadmap.
• Produce brand-standard videos from scripting to editing for end users.
• Collaborate with Deployment, Support and Product Leadership to prioritize work and implement processes.
• Document requests and outbound contacts using internal systems.

Kenntnisse

Communication

Cross-functional collaboration

Problem solving

Deadline-driven

Ausbildung

Bachelor's degree in CS/IT

Tools

Salesforce

Adobe Creative Cloud

Intercom

Jira

Confluence

Zapier

Typeform

Airtable

Lokalise

Tableau

Guru

Jobbeschreibung

## Technology Enablement Manager - GSC - USApply: Sysco LABS - US-Austin: Work From Home: Full time: Posted Today: End Date: October 16, 2026 (8 days left to apply): R268447**Company:**US0623 Sysco Technologies, LLC**Sales Territory:**None**Zip Code:**77077**Travel Percentage:**0**Compensation Range:**$92,900.00 - $139,300.00The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors.You may be eligible to participate in the Company's Incentive Plan.**BENEFITS INFORMATION:**For information on Sysco’s Benefits, please visit https://SyscoBenefits.com**Job Summary:**The Technology Enablement Manager is part of a team that drives user engagement and satisfaction through effective technical support and communication. This position focuses on optimizing and implementing technology needs and automations for our internal technology teams as well as improving our end-users’ experience within the CX Platforms.This position will work under the Senior Manager of Deployment Technology Enablement to build and execute automation, collaborate with CX teams to improve their operational efficiencies, and maintain our in-app platform, Intercom. This position, under the direction of the Sr. Manager will partner with and strategize with cross-functional stakeholders (Corporate, Commercial Technology, Customer Experience) on ways to improve the end user’s experience through API integrations and bot automations for acquisitions and global localization.**Duties and Responsibilities:*** Build and execute the Intercom user experience through Bot automation on our platforms. Make adjustments to existing automated processes and materials found through audits done by Deployment leadership (while complying with regulatory requirements related to technology use and data privacy).* Creation and maintenance of content (to include collaborating with cross-functional teams to develop and implement necessary KBAs for the functions and features being deployed). Source, create and update end-user marketing content via Intercom (or any other platform being leveraged at the existing time) to be distributed nationwide.* Maintain strong working knowledge of the CX product suite, including updates and functionality, features and roadmap for future functions* Video creation, including scripting, recording, and editing to produce brand standard videos for end users* Collaborate with Deployment, Support, and Product Leadership to prioritize work, identify areas for optimization, and implement new processes* Document all incoming requests and outbound contacts using designated internal systems to include administration of internal tools**Education Required:**Related experience considered in lieu of BS degree**Education Preferred:**Bachelor's degree in computer science, information technology, or a related field or equivalent job experience. **Experience Required:**4+ years of progressive experience working in a project, results-driven role, or sales management. **Experience Preferred:**3+ years’ relevant experience* Previous foodservice experience* Strong knowledge and experience using chat-based tools and platforms* At least 2 years of with Adobe Creative Cloud, including Photoshop, Premiere Pro, After Effects, Audition and Camtasia* Experience leveraging Salesforce, Confluence and Jira to support deployment processes and objectives**Technical Skills and Abilities:*** Proficiency in our tech stack: Salesforce, Adobe, Camtasia, Intercom, Jira, Confluence, Zapier, Typeform, Airtable, Lokalise, Tableau, and Guru.* Strong communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations* Ability to work cross functionally with Deployment and technology partners to define and document requirements, gain alignment, and ensure understanding* Ability to explain complex business and transactional processes in terms that can be readily understood by both technical and non-technical individuals* Ability to maintain deadlines and prioritize workload across multiple projects while producing high quality results* Strong interpersonal, relationship building, and partnership building skills. Ability to build and maintain effective working relationships with all level of management and staff.* Possesses a high level of problem-solving skills* Thinks and acts proactively rather than reactively and proactively brainstorms and proposes optimization solutions* Flexible; readily accepts new changes and is open to new ideas**Physical Demands:**Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.**Travel Requirements:**5%**Work Environment:**Hybrid/In Office & Remote**OVERVIEW:**Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.**AFFIRMATIVE ACTION STATEMENT:**Applicants must be currently authorized to work in the United States.We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.**Anticipated Close Date:**10/16/2026The deadline may be extended in good faith based on business needs. The posting will be updated when the deadline is extended.