Technology Director

Tipping Point Community; San Francisco (CA); Hybrid; USD 145,000 - 198,000; Full time

Job summary

Tipping Point Community in San Francisco seeks a Technology Director to lead the vision, strategy, and execution of the organization's technology ecosystem, optimizing fundraising, grantmaking, operations, and communications with contractors and an MSP to keep Salesforce and related tools running smoothly.

The role emphasizes data integrity, cross-functional workflows, and thoughtful adoption of AI to increase staff effectiveness.

Qualifications

• Experience leading enterprise technology strategy for nonprofits preferred.
• Proven ability to align systems with organizational priorities.
• Strong communication and cross-functional collaboration.

Responsibilities

• Develop and implement a forward-looking technology strategy aligned with mission.
• Oversee Salesforce, integrations, and data integrity across fundraising and operations.
• Lead staff training, vendor relationships, and cybersecurity governance.
• Guide AI adoption to improve staff effectiveness and impact.

Skills

Salesforce

Tableau

Python

Data management

Cybersecurity

AI tools

Education

Bachelor's degree in Computer Science, IT, or related field

Tools

Klaviyo

Box

Stripe

Classy

Job description

Tipping Point finds, funds, and strengthens the most promising poverty-fighting solutions so one day everyone in the Bay Area can prosper. Since 2005, Tipping Point has invested $510 million in the community to support organizations, advance policies, and develop new ideas to increase economic opportunity. Last year, our investments funded life-changing services in housing, early childhood, education, and employment for more than 100,000 of our neighbors across the Bay Area. Visit www.tippingpoint.org to learn more.

Values

Tipping Point’s core values are at the heart of everything we do and we look for individuals who share our commitments:

• We cultivate community because we know we are more powerful together.
• We hold ourselves accountable to achieving impact for and with the communities we serve.
• We relentlessly pursue equity because one’s background and identities should not predetermine one’s opportunities.

Position Overview

The Technology Director leads the vision, strategy, and execution of Tipping Point’s technology ecosystem to maximize organizational efficiency and impact. This role is both strategic and tactical, overseeing the design, optimization, and responsible evolution of systems that power fundraising, grantmaking, operations, and communications across the organization.

A high-level individual contributor, the Technology Director utilizes contractors and a managed service provider (MSP) to ensure that Tipping Point’s technology systems and tools, including a highly customized and integrated Salesforce instance, operate effectively and efficiently. A systems-level thinker and collaborative partner, the Technology Director proactively identifies opportunities to streamline processes, strengthen data integrity, and improve cross-functional workflows. With the growing prevalence of artificial intelligence, this leader guides the thoughtful and responsible adoption of AI tools to enhance staff effectiveness and organizational performance.

This role serves as Tipping Point’s internal technology champion and reports directly to the Chief Operating Officer, working closely with teams across the organization.

Responsibilities

• Develop and implement a forward-looking technology strategy aligned with Tipping Point’s mission, values, and strategic priorities.
• Continuously assess organizational needs and recommend scalable, efficient solutions.
• Identify and evaluate emerging technologies, including AI, to improve infrastructure, automate processes, and enhance impact.
• Lead cross-functional technology projects from selection through implementation and adoption.
• Oversee rollout of hardware and software upgrades, ensuring clear implementation plans, stakeholder engagement, and staff adoption.
• Optimize and steward a complex, highly customized Salesforce environment supporting fundraising, procurement, and grantee management.
• Serve as the organization’s in-house Salesforce expert and primary strategic lead. Utilize consultants to provide backend coding support.
• Lead enhancements including custom reports and dashboards, workflow improvements, integrations, connectors, and third-party applications.
• Monitor Salesforce updates and proactively manage system improvements and data integrity.

Technology Administration + Integrations

• Oversee system configuration, user roles, security permissions, and workflow rules.
• Serve as primary liaison with technology partners including Salesforce, TechSoup, Box, Klaviyo, Stripe, Classy, and other vendors.
• Ensure effective third-party integrations (e.g., Salesforce, Stripe) with Tipping Point’s website.
• Manage the technical aspects of email marketing platforms and system integrations.
• Partner with external vendors to oversee ongoing maintenance, upgrades, and troubleshooting of Tipping Point’s website.

Cross-Functional Partnership + Training

• Serve as a trusted partner to teams across the organization, providing responsive and solution-oriented technical support and thought partnership.
• Collaborate with teams to strengthen and utilize technology to improve workflow efficiency and accuracy, as well as advance business objectives.
• Lead staff training on new tools, system updates, and best practices; document processes and system changes.

Manage MSP to Provide Staff Support

• Manage the relationship with Tipping Point’s managed service provider (MSP), including oversight of the technology roadmap, hardware lifecycle, equipment inventory, security protocols, and troubleshooting.
• Partner with the MSP to provide timely troubleshooting and support, directly resolving key issues and coordinating with contractors to ensure seamless day-to-day operations and consistent staff support.
• Partner with the MSP to maintain strong cybersecurity practices, risk mitigation strategies, and data protection standards.

All other duties as assigned.

Qualifications

In addition to our core values, Tipping Point staff exhibit four core competencies: flexibility, exceptional communication skills, ability to work well on a team, and the ability to continuously problem solve in the face of challenges.

Additionally, the Technology Director must have:

• Deep knowledge of emerging technologies, enterprise systems, cybersecurity, data management, and AI tools, with the ability to advise leadership on strategic adoption and integration.
• Demonstrated technical proficiency with platforms and tools such as Salesforce Administration, Tableau, Python, Stata, Box, Klaviyo, and related business systems, including experience supporting integrations across multiple platforms and technologies.
• Proven ability to develop and execute forward-looking technology strategies that align systems, infrastructure, data, and operations with organizational priorities and risk tolerance.
• Strong strategic and systems-thinking skills, including the ability to anticipate trends, simplify complex challenges, and translate vision into actionable solutions.
• Experience leading complex technology initiatives, including stakeholder engagement, vendor management, change management, onboarding support, and business continuity planning.
• Strong understanding of the governance, training, and operational processes needed to successfully implement and sustain new technologies across teams.
• Highly collaborative leadership style with excellent communication, relationship-building, and problem solving skills, including the ability to translate complex technical concepts into clear, actionable recommendations for technical and non-technical audiences.
• Outstanding project management skills, including ability to coordinate cross-functional workstreams and maintain alignment with organizational goals and stakeholder expectations
• SalesforceDevelopment and Administratorcertificationspreferred.

Salary + classification

Tipping Point is committed to paying competitive wages. In an effort to increase equity, because we know that salary negotiations tend to have an unfair bias, we do not participate in a salary negotiation process for any candidate. We will make our best offer, and it will be the same regardless of the candidate. The annual salary for the Technology Director role is $170,000. This position meets the exemption requirements as defined by state and federal law. Exempt employees are paid on a salaried basis, and their salary is intended to constitute their entire regular compensation, regardless of the number of hours they work; therefore, exempt employees are not eligible for overtime pay.

At Tipping Point, we believe that in-person connection is essential to fostering strong collaboration, creativity, and community. To support this, staff are expected to be in the office Tuesday through Thursday. Some roles may require community meetings, which can be scheduled during these in-person days. On Mondays and Fridays, staff may choose to work remotely or from the office, depending on their preference. Our office remains open five days a week to encourage face-to-face collaboration and to provide a welcoming space for those who thrive working onsite. We also extend the use of our office to our grantee partners as a shared space for meetings and connection. Tipping Point will periodically assess this hybrid work model and may adjust it as needed to best serve our mission and team.

We are proud to be an Equal Employment Opportunity company. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Tipping Point will consider qualified applicants with arrest or conviction records for employment in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.