Technology Demand Admin-Staff or Senior

Intermountain Healthcare Inc.; Dover (DE); On-site; USD 61,000 - 96,000; Full time

Job summary

Intermountain Health is seeking a Technology Demand Administrator Staff to drive demand intake, governance alignment, and value realization across the DTS project portfolio. The role partners with leaders, managers, and stakeholders to translate demands into governance-ready documents and actionable plans.

The position emphasizes healthcare context, collaboration with cross-functional teams, and effective communication to ensure high-quality project delivery and alignment with strategic

Qualifications

• Experience in healthcare environment or clinical workflows preferred.
• Proficient with MS Office (Word, Excel, PowerPoint).
• Experience with governance or portfolio management processes is advantageous.

Responsibilities

• Execute the DTS demand intake process and assess technology project requests for feasibility and alignment.
• Support governance and cross-governance committee flow to ensure value delivery.
• Monitor performance, risks, and issues of the demand portfolio and escalate where needed.
• Prepare presentations and communications for leadership review with minimal supervision.
• Provide guidance and training to operational and clinical caregivers on demand data management.

Skills

Demand management

Stakeholder management

Communication

Project portfolio analysis

Team coordination

Adaptability

Detail orientation

Education

Bachelor's degree in a related field

Tools

MS Project

Jira

SharePoint

ServiceNow

Job description

Job Description

The Technology Demand Administrator Staff is responsible for executing the demand and governance processes for technology projects across the organization. This role ensures that the Digital Technology Services (DTS) project portfolio is aligned with the strategic objectives, priorities, and resources of the business. The role is responsible for developing demands into consumable documents for governance and leadership review and decision making in accordance with Intermountain DTS’ established processes and tools. The Technology Demand Administrator Staff works closely with leaders, project managers, resource managers and stakeholders to ensure effective delivery of technology solutions that meet business needs and expectations.

We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Vermont, Virginia and Washington. Colorado for remote caregivers’ whose assigned Intermountain facility or service area is not based in Colorado

Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings

The hiring manager is considering applicants who have experience working in a healthcare environment with an understanding of clinical workflows, patient care processes, and technology systems preferred

Essential Functions

• Executes DTS demand intake: Executes the demand intake process and assessment of technology project requests from enterprise business units and functions, evaluating feasibility, value, and strategic alignment.
• Supports governance and cross-governance committee flow: Supports DTS governance and subcommittee activities within and across governing bodies, ensuring alignment with company objectives and maximum value delivery.
• Performance management: Monitor and report on performance, status, risks, and issues of the technology demand portfolio, escalating concerns to appropriate governance steering committees.
• Collaboration & communication: Engage with stakeholders to ensure service quality. Prepare and deliver effective presentations, documentation, and communications with minimal supervision.
• Supports value realization processes: Supports processes for value realization and reports on value realization of initiatives to key stakeholders.
• Demand leadership : lead cross-functional teams through demand qualifications, ensuring alignment with business objectives and technology roadmaps.
• Supports stakeholders: Provide guidance, training, and support to operational, clinical, and DTS caregivers, ensuring continuous improvement in demand data management.

Skills

• Applies creative thinking to technological challenges. Demonstrates a strong desire to continuously learn and grow professionally.
• Demonstrated interpersonal and conflict resolution skills.
• Comfortable with ambiguity, navigating logistical obstacles, and demanding work environments.
• Entry level project portfolio management, developing skills in analyzing, prioritizing, selecting, and monitoring programs and projects.
• Experience completing Stakeholder Analysis, skilled in identifying and engaging with all key parties who have a stake in the success or may be needed to deliver the outcome.
• Coaching and strong communication (both written & oral, jargon-free), and interpersonal skills.
• Attention to detail and organization.
• Ability to coordinate and execute tasks in a high‑pressure environment with close deadlines.
• Understanding of the technology landscape and learning how it applies to the business strategy of the organization.
• Proven experience working collaboratively in a team‑oriented environment.
• Basic data analysis and reporting skills.

Qualifications

Required

• Proficient in Microsoft Office applications, such as Word, Excel, PowerPoint, etc.
• Experience in using project management software and tools, such as MS Project, Jira, SharePoint, ServiceNow, etc.

Technology Demand Senior - $49.24 - $77.53

Qualifications

Required

• Proficient in Microsoft Office applications, such as Word, Excel, PowerPoint, etc.
• Experience in using project management software and tools, such as MS Project, Jira, SharePoint, ServiceNow, etc.

Preferred

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field
• At least seven (3) years of related experience including project management, portfolio management, demand management, or governance roles, preferably in a technology environment.
• Experience in working in a large and complex organization with multiple business units and functions.
• Experience in working with the technology landscape of a healthcare institution
• Experience in a nursing or clinical setting with a strong understanding of patient care, healthcare workflows, and interdisciplinary collaboration.

Physical Requirements

• Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.

Location

Lake Park Building

Work City

West Valley City

Work State

Utah

Scheduled Weekly Hours

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$44.36 - $69.85

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.

To find out more about us, head to our career site here (https://intermountainhealthcare.org/careers/?utm_source=Workday&utm_medium=Redirect&utm_campaign=CareerHome_workday) .

Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email [e-mail] . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/peak-program/)

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.

All positions subject to close without notice.

Thanks for your interest in continuing your career with our team!