Technology Delivery Lead - Financial Services

1000 Accenture LLP Company; Texas; Presencial; USD 125.000 - 270.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits package

401(k) plan

Paid time off

Descripción de la vacante

Accenture PLC is seeking a Delivery Lead for Financial Services to lead delivery on large, complex accounts across multiple geographies. You will manage a team of product experts, handle escalations with global impact, and drive improvements in processes and customer experience.

The role requires 8+ years in delivery/excellence and 5+ years in FS industry engagement, with a Bachelor's or equivalent. Travel is variable based on client needs and will be significant at times.

Formación

• Minimum of 8 years operational excellence, delivery management, account management, sales, or vendor management experience.
• Minimum of 5 years' experience supporting/working with FS Industry and clients.
• Bachelor's degree or equivalent (minimum 12 years) work experience; Associate’s Degree requires minimum 6 years work experience.

Responsabilidades

• Lead a team of product experts to solve complex customer technical issues and drive accountability.
• Manage the customer relationship for technical support and act as escalation point for rapid issue resolution.
• Ensure your team has the required technical skills and collaborate with engineering/product teams to fill knowledge gaps.
• Identify opportunities to collaborate across teams to enable a great customer experience.
• Travel may be required 0–100% depending on business needs and client requirements.

Conocimientos

Operational excellence

Delivery management

Account management

Sales experience

Vendor management

Educación

Bachelor's degree or equivalent

Descripción del empleo

We Are Accenture helps the world's leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 814,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $74 billion in FY26 revenue. Visit us at accenture.com.

You Are: As a Delivery Lead – Financial Services (FS), you are responsible for leading delivery of projects and programs of work on a large, complex accounts operating in a multi-geography delivery model.

The Work: People Management: You lead a team/ group of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people.

Response and Resolution: You manage the customer relationship with regards to Technical Support and acting as an escalation point for Support Engineers to remove roadblocks and help prioritize technical issues at a global level.

Readiness: You ensure your team has the technical skills required to provide a great customer experience and you collaborate with engineering /product teams to fill document gaps regarding new and existing technology.

Product/Process Improvement: You communicate aggregated customer feedback and set operational frameworks and standards to drive product and process improvements.

Business Integration: You identify opportunities to collaborate effectively across other teams and organizations to enable a great customer experience.

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.

Here’s What You Need: Minimum of 8 years operational excellence, delivery management, account management, sales, or vendor management experience Minimum of 5 years' experience supporting/working with FS Industry and clients Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 12/25/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

See more information on our benefits here: U.S. Employee Benefits | Accenture Role Location Annual Salary Range

• California $132,500 to $302,400
• Colorado $132,500 to $261,300
• Connecticut $132,500 to $261,300
• District of Columbia $141,100 to $278,200
• Illinois $122,700 to $261,300
• Maine $112,900 to $222,500
• Maryland $132,500 to $261,300
• Massachusetts $132,500 to $278,200
• Minnesota $132,500 to $261,300
• New York $122,700 to $302,400
• New Jersey $141,100 to $302,400
• Ohio $122,700 to $241,900
• Virginia $122,700 to $278,200
• Washington $141,100 to $278,200

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

What We Believe

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Requesting An Accommodation

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Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement Accenture is an EEO and affirmative action employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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