Technology Consulting - Managed Services - Information Technology Outsourcing (ITO) - Senior Manager

EY; Wichita (KS); Hybrid; USD 120,000 - 150,000; Full time

Job summary

A leading consulting firm is seeking a Senior Manager to oversee IT outsourcing engagements. The role requires managing client relationships, ensuring service delivery, and leading cross-functional teams. Ideal candidates have over 15 years of experience in IT outsourcing and a strategic mindset. This position offers a hybrid work model, competitive compensation, and professional development opportunities.

Benefits

Comprehensive compensation package

Medical and dental coverage

Flexible vacation policy

Hybrid work model

Qualifications

• 15+ years of experience in IT outsourcing or IT operations.
• 5 years in a senior leadership role.
• Experience managing large-scale ITO engagements.

Responsibilities

• Lead delivery and transformation of ITO engagements.
• Drive innovation in cloud migration and automation.
• Manage budgets and ensure compliance with contracts.

Skills

IT outsourcing

IT service management

Cloud platforms (AWS, Azure, GCP)

Stakeholder management

ITIL

Service management tools (e.g., ServiceNow)

Education

Bachelor’s degree in Information Technology or related field

MBA or relevant Master’s preferred

Job description

Overview

Technology Consulting – Managed Services – Information Technology Outsourcing (ITO) – Senior Manager

Location: Anywhere in the country

Job Summary: As a Senior Manager in EY’s Managed Services practice, you will lead the delivery and transformation of large-scale Information Technology Outsourcing (ITO) engagements. You will be responsible for managing client relationships, driving operational excellence, and ensuring service delivery aligns with contractual commitments and EY’s quality standards. This role requires a strategic thinker with deep experience in IT service management, outsourcing governance, and digital transformation.

Key Responsibilities

• Client Engagement & Delivery Leadership: Serve as the primary point of contact for ITO clients, ensuring high levels of satisfaction and trust. Lead the end-to-end delivery of managed IT services, including infrastructure, applications, and service desk operations. Oversee service level agreements (SLAs), key performance indicators (KPIs), and continuous improvement initiatives.
• Strategic Planning & Transformation: Drive innovation and transformation initiatives, including cloud migration, automation, and AI-enabled service delivery. Collaborate with clients to align IT services with business objectives and digital strategies.
• Team & Stakeholder Management: Lead cross-functional teams across geographies, ensuring effective collaboration and performance. Mentor and develop junior team members, fostering a culture of excellence and continuous learning.
• Financial & Contract Management: Manage budgets, forecasts, and profitability of ITO engagements. Ensure compliance with contractual obligations and support contract renewals and expansions.
• Risk & Compliance: Identify and mitigate delivery risks, ensuring adherence to EY’s risk management and compliance frameworks. Support audits, security assessments, and regulatory compliance efforts.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field; MBA or relevant Master’s preferred.
• 15+ years of experience in IT outsourcing, managed services, or IT operations, with at least 5 years in a senior leadership role.
• Proven experience managing large-scale, multi-tower ITO engagements.
• Strong understanding of ITIL, cloud platforms (AWS, Azure, GCP), and service management tools (e.g., ServiceNow).
• Excellent communication, negotiation, and stakeholder management skills.
• PMP, ITIL, or similar certifications are a plus.

What We Offer

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

• We offer a comprehensive compensation and benefits package with base salary ranges to reflect geography, along with medical and dental coverage, pension and 401(k) plans, and various paid time off options.
• Hybrid work model: most client-facing roles are expected to be in-person 40-60% of the time across engagements.
• Flexible vacation policy and paid holidays, personal/family care time, and other leaves of absence to support well-being.

How to Apply

Are you ready to shape your future with confidence? Apply today. EY accepts applications on an ongoing basis. For California residents, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees.

About EY

EY | Building a better working world. EY teams work across assurance, consulting, tax, strategy and transactions in more than 150 countries. EY is an equal opportunity employer and provides accommodations for qualified individuals with disabilities. If you need assistance applying online or an accommodation, please contact EY’s Talent Shared Services.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Professional Services

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