Technology Consulting - Managed Services - Information Technology Outsourcing (ITO) - Senior Manager

EY; Washington (District of Columbia); Hybrid; USD 200,000 - 250,000; Full time

Job summary

A leading consulting firm is looking for a Senior Manager to lead IT outsourcing engagements in Washington, D.C. The role requires extensive experience in IT service management and strong leadership skills. As a Senior Manager, you will oversee client relationships and ensure operational excellence. This position offers a hybrid work model and a comprehensive benefits package.

Benefits

Medical and dental coverage

Pension and 401(k) plans

Flexible vacation policy

Qualifications

• 15+ years of experience in IT outsourcing, managed services, or IT operations.
• At least 5 years in a senior leadership role.
• Proven experience managing large-scale, multi-tower ITO engagements.

Responsibilities

• Lead the end-to-end delivery of managed IT services.
• Drive innovation and transformation initiatives.
• Manage budgets, forecasts, and profitability of ITO engagements.

Skills

Client Engagement

ITIL knowledge

Financial Management

Leadership

Communication skills

Education

Bachelor’s degree in Information Technology, Computer Science, Engineering

MBA or relevant Master’s

Tools

ServiceNow

Cloud platforms (AWS, Azure, GCP)

Job description

Overview

Technology Consulting – Managed Services – Information Technology Outsourcing (ITO) – Senior Manager at EY. Location: Anywhere in Country.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

Job Summary: As a Senior Manager in EY’s Managed Services practice, you will lead the delivery and transformation of large-scale Information Technology Outsourcing (ITO) engagements. You will be responsible for managing client relationships, driving operational excellence, and ensuring service delivery aligns with contractual commitments and EY’s quality standards. This role requires a strategic thinker with deep experience in IT service management, outsourcing governance, and digital transformation.

Key Responsibilities

• Client Engagement & Delivery Leadership
• Serve as the primary point of contact for ITO clients, ensuring high levels of satisfaction and trust.
• Lead the end-to-end delivery of managed IT services, including infrastructure, applications, and service desk operations.
• Oversee service level agreements (SLAs), key performance indicators (KPIs), and continuous improvement initiatives.
• Strategic Planning & Transformation
• Drive innovation and transformation initiatives, including cloud migration, automation, and AI-enabled service delivery.
• Collaborate with clients to align IT services with business objectives and digital strategies.
• Team & Stakeholder Management
• Lead cross-functional teams across geographies, ensuring effective collaboration and performance.
• Mentor and develop junior team members, fostering a culture of excellence and continuous learning.
• Financial & Contract Management
• Manage budgets, forecasts, and profitability of ITO engagements.
• Ensure compliance with contractual obligations and support contract renewals and expansions.
• Risk & Compliance
• Identify and mitigate delivery risks, ensuring adherence to EY’s risk management and compliance frameworks.
• Support audits, security assessments, and regulatory compliance efforts.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field; MBA or relevant Master’s preferred.
• 15+ years of experience in IT outsourcing, managed services, or IT operations, with at least 5 years in a senior leadership role.
• Proven experience managing large-scale, multi-tower ITO engagements.
• Strong understanding of ITIL, cloud platforms (AWS, Azure, GCP), and service management tools (e.g., ServiceNow).
• Excellent communication, negotiation, and stakeholder management skills.
• PMP, ITIL, or similar certifications are a plus.

What We Offer

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance. Salary ranges are location-dependent. Our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Join us in our team-led and leader-enabled hybrid model. Most people in external, client-serving roles are expected to work in person 40-60% of the time over a project or engagement.
• Flexible vacation policy and recognition for time off to support well-being and work-life balance.

Equal Employment Opportunity

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you need assistance applying online or require an accommodation during any part of the application process, please contact EY’s Talent Shared Services.