Technology Business Relationship Manager (BRM)

Alvarez & Marsal; Chicago (IL); On-site; USD 120,000 - 145,000; Full time

Benefits offered by this job

Healthcare plans

401(k) plan

Paid time off

Parental leave

Holidays

Job summary

Alvarez & Marsal (A&M) is seeking an IT Business Partner to strengthen relationships between business units and Corp IT across the US and Canada, ensuring alignment and value from technology.

The role emphasizes stakeholder management, strategic IT demand, and delivering cost-efficient tech solutions, with exposure to AI governance and change management opportunities.

Qualifications

• 5+ years of direct experience in IT and/or business relationship/partnership roles.
• Bachelor's degree in related area required.
• Preferred: BRMP/CBRM certification and familiarity with AI-powered tools.
• Exposure to governance of AI is highly preferred.
• Experience across diverse teams, geographies and languages is desirable.

Responsibilities

• Develop personalized, value-added IT business relationships and meet internal customers' needs.
• Oversee technology alignment across US & Canada while ensuring data sovereignty, cybersecurity and privacy compliance.
• Contribute to regional IT demand pipeline management with transparent costs and risks.
• Deliver cost-effective technology solutions addressing business needs.
• Analyze current tech environment and recommend holistic improvements for IT operations.
• Solve complex business problems with domain and tech insight to enable better decision making.
• Participate in project phases from concept to closure and manage stakeholder expectations.
• Assist in change management strategies to maximize user adoption and proficiency.
• Demonstrate strong business analysis, customer interaction and problem-solving skills.
• Create and share IT services knowledge, policies, risks, and contingency plans.

Skills

Stakeholder management

Interpersonal communication

Relationship building

Data analytics

Business analysis

Change management

Project management

Education

Bachelor's degree in related area

BRMP or CBRM certification (preferred)

Tools

AI platforms (Claude, Copilot, Gemini)

Job description

Description

About Alvarez & Marsal

Alvarez & Marsal (A&M) is a global consulting firm with entrepreneurial, action and results-oriented professionals. We take a hands‑on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positivelyimpactour clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are why our people love working at A&M.

The Team

IT Business Partners (ITBPs) are accountable for strategically managing and strengthening relationships between A&M business units, Corporate Functions and Corp IT. The goal is to increase efficiency, improve effectiveness and create competitive advantage by maximizing value extraction from existing technology tools and services or introducing new innovative technology solutions. This is accomplished by building a strong understanding of assigned business units and/or territories including but not limited to: people, teams, business models, processes, success drivers, industry, clients, engagements and technology. ITBPs create and maintain bidirectional communication channels at various levels within the business units, convey priorities and relevant IT project information, share knowledge of technology‑related opportunities, risks and/or impacts, align business and IT goals and execute against common objectives. They also collaborate with other corporate departments and subdivisions such as Human Resources, Finance, Project Management Office, Marketing and Security, HRIS, Applications, Field Services Support and Engineering to ensure enhanced customer service to A&M business units. ITBPs drive success through true partnership with the business.

How you will contribute

Below are key work activities the IT Business Partner must demonstrate to achieve the position objective listed above.

• Stakeholder Business Relationship Management: Develop a personalized, value-added service with demonstration of willingness to meet internal customers’ needs and by extension their clients’; deliver quality products and services that best serve customer needs; channel feedback for service improvement and manage or perform necessary follow-up items proactively.
• Oversee technology alignment across multiple business units within the US & Canada, ensuring compliance with local/regional data sovereignty, cybersecurity and privacy regulations. Collaborate with Global Security and IT alongside local leadership to balance central governance with regional enablement.
• Contribute to the management of the regional IT demand pipeline, capturing, prioritizing and communicating initiatives through structured intake and governance processes, ensuring transparency of costs, risks and resource dependencies.
• Work with business leadership and stakeholders in the efficient and cost‑effective delivery of technology solutions to address business needs and challenges.
• Analyze the current technology environment to detect critical deficiencies, recommend and implement solutions to create a holistic experience for A&M business & IT operations.
• Work on complex business problems and provide highly innovative solutions using domain expertise, business and technological intelligence to enable quality decision making.
• Actively participate in relevant phases of assigned projects as necessary from concept, project planning, development, execution, monitoring to project closure.
• Proactively solicit, set and/or manage stakeholder expectations and communicate progress, contribute to prioritization, and leadership/oversight for in flight projects or major issues and challenges.
• Assist in creating, implementing and delivering change management strategies and plans to maximize user adoption and proficiency.
• Solid business analysis, customer interaction and problem‑solving skills.
• Create business communications, share IT services knowledge, policies, risks and contingency plans with business stakeholders.
• Share lessons learned and best practices across programs, building relationships with stakeholders, operations management teams and brokering relationships at all levels
• Contribute to the development of the ITBP framework, journey map and community of practice.
• Proactively partner with various departments and groups to drive ongoing adoption and implementation of technology and identify opportunities for business process improvement.

A successful candidate will not only have outstanding stakeholder management skills, but also exceptional interpersonal communication and relationship building skills coupled with knowledge of various technology solutions ranging from conceptual understanding to strong technical comprehension. Moreover, a strong ITBP must have:

• The ability to establish, mature and maintain strong relationships
• Astute understanding of business drivers for success
• Solid analytical and data analytics skills
• Experience in defining and/or improving business processes
• Professional and positive approach to opportunities, projects and challenges alike
• Moderate project management skills
• Experience with organizational change management
• Diligence with intense attention to detail
• The ability to cope well under pressure, high‑paced workstreams and short deadlines
• Collaborates and communicates well with all levels of organization
• Dynamism, vigor, highly self‑motivated & self‑sufficient
• The ability to be a key team player, yet able to work independently on own initiatives
• General depth and breadth across various technology platforms, tools and concepts.
• Desirable: Strong knowledge and experience with artificial intelligence (AI) platforms (Claude, Copilot, Gemini etc.), related architecture, implementations/role-outs, user adoption and governance.
• Desirable: Knowledge and/or experience of working with legal and governance teams.
• Desirable: Experience working across culturally diverse teams, geographies and languages.

Qualifications

• Experience: 5+ years of direct experience in IT and/or business relationship/partnership roles.
• Education: Requires a bachelor's degree in related area.
• Preferred: Hold a Business Relationship Management (BRMP) or Certified Business Relationship Management (CBRM) certification.
• Familiarity with AI‑powered tools and solutions is a plus, as we continue to explore and integrate emerging technologies into our workflows
• Exposure and experience implementing and/or helping with the governance of Artificial Intelligence (AI) is highly preferred

Your journey at A&M

We recognize thatour people are the driving force behind our success, which is why weprioritizeanemployee experience thatfosterseachperson’sunique professional and personal development. Our robustperformancedevelopment processpromotescontinuous learning,rewards your contributions, and fosters a culture of meritocracy.With top‑notch training andon‑the‑joblearning opportunities, you can acquire new skills and advance your career.

We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.

Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings’ fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined periodically as well as a401(k) retirementsavings plan. Provided the eligibility requirements are met, employees will also receive an annual discretionary contribution to their401(k) retirementsavings plan from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, seventy‑two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type. Clickherefor more information regarding A&M’s benefits programs.

Thesalaryrange is $120,000- $145,000annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based ona number offactors, including individual and firm performance. Please ask your recruiter for details.

Must be authorized to work in the US without the need for employment-based sponsorship now or in the future. A&M will not sponsor applicants for US work visa status for this role.