Technology Alignment Lead & Client Success Advisor

cb20, Inc; City of Saratoga Springs (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

cb20, Inc. is seeking a Technology Alignment Manager to oversee standards and alignment processes for customers. The role involves technology assessments, documentation, risk identification, and maintaining professional client relations.

It requires 2–3 years IT experience and an Associates degree in computer science or equivalent, with strong communication and documentation skills. Daily onsite client visits and collaboration with vendors are expected, along with delivering timely reports and

Qualifications

• Associates degree in computer science or equivalent combination of education and work experience.
• Professional IT certifications or equivalent are desirable.

Responsibilities

• Onsite to client-sites daily for full-day visits, including prep, check-ins, audits and reporting.
• Conduct technology assessments to identify risks and document environments.
• Maintain strong client relationships and act as a trusted advisor.
• Develop and maintain technical documentation and knowledge of clients' environments.
• Provide Tier 1 and Tier 2 support.
• Participate in 24-hour on-call support rotation.

Skills

O365/M365

Networking

Windows Servers

Virtualized Environments

PC Hardware

Backup Engines

VoIP

Cloud

Communication

Documentation

Education

Associates degree in computer science

Job description

cb20, Inc. is seeking a Technology Alignment Manager to oversee standards and alignment processes for customers. The role involves technology assessments, documentation, risk identification, and maintaining professional client relations.

It requires 2–3 years IT experience and an Associates degree in computer science or equivalent, with strong communication and documentation skills. Daily onsite client visits and collaboration with vendors are expected, along with delivering timely reports and