Technician Supervisor

National-Seating-; Richmond (VA); On-site; USD 60,000 - 75,000; Full time

Job summary

National Seating & Mobility in Richmond, VA seeks a skilled supervisor to lead Technicians in testing, diagnostics and repair of NSM products, while maintaining a safe, productive shop environment and ensuring high quality workmanship.

You will manage technician scheduling, oversee training programs, review documentation for quality control, and drive branch operations to deliver reliable mobility solutions to customers.

Qualifications

• High School Diploma or equivalent required.
• Five years of experience in CRT or related fields; assembly/repair experience preferred.
• Valid driver’s license required.
• Advanced knowledge of computer-related skills: Microsoft Office, e-mail and enterprise software.
• Experience supervising a multifunction operation.
• Ability to work in a fast-paced environment and manage reporting expectations.

Responsibilities

• Manage and educate Technicians on testing, diagnostics and repair of NSM products.
• Set up and maintain specialty control systems within the branch workflow.
• Oversee equipment rental, loner and stock management and branch requirements.
• Monitor technician scheduling, operational excellence and training programs.
• Maintain a clean, safe repair shop and meet accreditation standards.
• Manage vehicle fleet and technician compliance with Fleet Policy.
• Review documentation to ensure quality control and compliance.
• Develop a culture focused on customer satisfaction and address concerns with Branch Manager.

Skills

Supervisory experience

Leadership

Operation management

Education

High School Diploma or Equivalent

Tools

MS Office

Enterprise software

Job description

At all levels, working at National Seating & Mobility provides the opportunity to directly impact our client’s lives by giving them self-reliance and independence. Our teams are comprised of passionate individuals, dedicated to providing the best care to each client. We focus on abilities by leveraging technology and creating mobility solutions that are as unique as our client’s needs.

Working at National Seating & Mobility is an opportunity to build a meaningful career, while leaving a lasting impact on the lives of those we serve. Located in more than 40 states, we strive for diversity and offer an array of benefits including 401k, company paid Long Term Disability, and tuition reimbursement.

We are looking to grow our enthusiastic and engaged team at NSM.

Duties and Responsibilities / Essential Functions:

• Ability to manage and educate Technicians on advanced testing, diagnostics and repair of all NSM products.
• Set-up and maintain specialty control systems within the operational flow of the branch.
• Manages the overall condition and branch requirements for rental, loner and stock equipment.
• Monitors technician scheduling, operational excellence and training programs.
• Advanced knowledge of NSM branch and Technical Services operations.
• Understanding of advanced electronics set-up, programming and troubleshooting.
• Adequately maintain a repair shop, warehouse and assembly area in a clean and safe manner; meeting all accreditation standards.
• Manage vehicle fleet and ensure technician compliance to Company Fleet Policy.
• Manage and review all documentation to obtain high levels of quality control and compliance.
• Develops a culture dedicated to customer satisfaction and resolves customer comments or concerns about products or service with Branch Manager.
• Establishes and maintains customer and caregiver education programs in the proper use, care and safety of equipment purchased, rented or repaired.
• Supervises all productivity and performance standards; continuously improving metrics through training and leadership.
• Provides input into hiring decisions and performance reviews of technicians.
• Accesses current information and technological advancements from manufacturers on installations, reparis and part replacements for all NSM products.
• Assumes responsibility for all technicians' continuing education units.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee must be able to lift up to at least 50 pounds.

Required Education, Experience & Competencies:

• High School Diploma or equivalency certificate.
• Five years of experience in CRT or related fields. Experience in assembly and/or repair of mechanical or electronic devices.
• Valid driver's license.
• Advanced knowledge of computer related skills: Microsoft Office, E-mail and enterprise software.
• Previous experience supervising a multifunction operation.
• Ability to work in a fast-paced environment and manage reporting expectations.
• Previous experience in implementing Regional and National operational initiatives.

This job description in no way states or implies that these are the only duties to be performed by this employee. He/She will be required to follow any other instructions and to perform any other duties requested by his/her supervisor.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.