Technician (Process), Operations

MSD; Wilson (NC); On-site; USD 53,000 - 83,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Job summary

Merck & Co., Inc. is seeking a Process Technician to execute daily production and packaging tasks in a GMP environment. The role emphasizes equipment operation, line clearance, and accurate documentation under supervision.

The candidate should have 2+ years in GMP manufacturing, be able to work with computerized systems, lift up to 50 lbs, and adapt to shift schedules while maintaining high product quality and data integrity.

Qualifications

• High school diploma or equivalent.
• 2+ years in a GMP manufacturing facility.
• Understanding of cGMP requirements for manufacturing and packaging.
• Ability to work independently as part of a team.
• Ability to operate computerized/automated systems.
• Lift up to 50 lbs and work irregular hours as needed.

Responsibilities

• Operate and maintain manufacturing/packaging equipment following GMPs and SOPs.
• Complete line clearance, cleaning, and documentation.
• Perform basic equipment setup and troubleshooting.
• Document production activities ensuring data integrity.
• Collaborate with departments to maintain production schedules.
• Support safety and quality initiatives and housekeeping.

Skills

Analytical Thinking

Team Collaboration

Problem Solving

Attention to Detail

Communication

cGMP Knowledge

Equipment Troubleshooting

Documentation

Education

High School Diploma or equivalent

Tools

SAP

MES

Electronic logbook

Job description

POSITION OVERVIEW – Basic Functions & Responsibility

Essential functions include, but are not limited to:

The Technician (Process), Operations role is an excellent opportunity for individuals with experience in manufacturing and/or packaging operations who are proficient with hands‑on processing and production control activities. This role is responsible for independently and proficiently executing daily production tasks in alignment with standard operating procedures.

Key responsibilities include following manufacturing and packaging requirements, adhering to Good Manufacturing Practices (GMP), and completing daily tasks according to established procedures under the Operations Manager’s guidance while collaborating with team members to ensure safe and timely production of high‑quality products.

The process technician will operate equipment, perform basic equipment setup, execute equipment challenges, monitor equipment performance and product quality during production, clean work areas, move materials accurately and efficiently and perform routine equipment / process troubleshooting.

This role requires a proactive individual who is not only knowledgeable about GMP standards but also excels in communication and teamwork.

The successful candidate will collaborate closely with various departments to ensure the smooth and efficient operation of our manufacturing processes and maintain high‑quality standards.

PRIMARY ACTIVITIES

Primary activities include, but are not limited to:

• Operations
  • Operate and maintain various manufacturing and packaging equipment to routinely achieve production standards while following GMPs and SOPs.
  • Complete effective line clearance, cleaning and inspection including the completion of required documentation.
  • Complete basic equipment set up.
  • Maintain and transport all required processing equipment, materials, supplies and products needed to support manufacturing and packaging.
  • Perform and document equipment challenges per current procedures.
  • Perform visual inspections of products, packaging, and production areas during line clearance, in-process checks, repackaging, and material reintroduction. These tasks require distinguishing fine visual details, printed information, and product or component colors.
  • Identify equipment malfunctions and process issues; communicate and elevate respectfully for timely resolution to minimize downtime.
  • Perform basic troubleshooting of equipment.
  • Complete all process related documentation promptly and accurately to meet data integrity requirements.
  • Proactively identifies potential production issues and takes action to prevent occurrence.
  • Organize, clean and maintain the designated work area to ensure a clean and orderly working environment.
  • Assist in the daily coordination of manufacturing and packaging activities to ensure production schedules are adhered to and customer needs are met.
  • Anticipate non-equipment related production issues and act proactively to prevent occurrence or mitigate potential impact to production.
  • Maintains and transports all required processing equipment, materials, supplies and products needed to support manufacturing and packaging.
  • Carry out Our Company’s site mission by assuring finished goods and services are of the highest quality, optimal cost, and delivered on schedule.
• Compliance
  • Conducts all manufacturing and packaging operations in accordance with current Good Manufacturing Practices (cGMP), site Standard Operating Procedures (SOPs) and Divisional policies and guidelines.
  • Strictly adheres to all site policies on personal conduct and attendance.
  • Follow health and safety policies, including proper gowning procedures and the use of safety equipment.
  • Take accountability for personal and others' safety by reporting and resolving unsafe conditions.
  • Promptly identify and report any compliance, environmental, safety, and process deviations as appropriate and elevate to appropriate personnel.
  • Actively participate in and complete EHS and quality‑related compliance training in a timely manner.
  • Maintains work area in constant state of compliance with respect to proper housekeeping, material segregation, and personal gowning including required personal protective equipment.
  • Document manufacturing and packaging activities in accordance with Good Documentation Practices including ensuring data integrity requirements are met.
  • Conducts routine production documentation reviews to ensure adherence to Good Documentation practices and Right First‑Time production execution.
  • Assist in the investigation, root cause determination, and CAPA implementation for personnel related compliance discrepancies noted during day‑to‑day activities and/or audits. Escalate as per IPT management processes.
• Collaboration and Teamwork
  • Collaborates with peers and other employees at various levels throughout the organization to achieve company, site and departmental goals.
  • Maintain a culture of continuous improvement / MPS focused on standard work, making problems visible, minimizing waste, reducing process variability, and problem solving.
  • Participate in quality and safety investigations, improvement activities, and projects to improve manufacturing and packaging operation processes.
  • Attends and actively participates in safety & housekeeping walkthroughs, 5S, GEMBA, or any other operations, lean six‑sigma, quality, safety or environmental training/initiatives, as required.
  • Participates in projects to enhance manufacturing and packaging equipment functionality and operational processes.
  • Train, develop, and mentor other team members by sharing experiences and best practices.
  • Help to develop and improve process standard work.
  • Pursue knowledge and skills in assigned area from an operations perspective and share that information readily with team.

SKILLS (include specific skill levels to apply Our Company's Leadership Principles)

a) Education Requirements

• High School Diploma or equivalent.

b) Requirements

• More than 2 years of experience in a GMP manufacturing facility.
• Robust understanding of cGMP requirements related to manufacturing and packaging execution.
• Demonstrated ability to work independently as team member.
• Demonstrated good attitude, interpersonal skills with ability to influence and support others through a culture of inclusion, feedback, and empowerment.
• Demonstrated ability to work with computerized and automated systems.
• Must be able to lift up to 50 lbs.
• Must be willing to work irregular hours to support multi‑shift operation and/or weekends as needed.
• Must be equivalent to 20/20 correctable close vision acuity.
• Must be medically cleared and physically capable of passing annual occupational health evaluations for respirator usage, including use of a PAPR (Powered Air‑Purifying Respirator).

c) Preferred Skills

• Demonstrated leadership ability, peer training experience, and productivity improvement execution strongly preferred.
• Experience in Continuous Improvement, Lean Manufacturing, Problem Solving, and/or Right First‑Time methodologies.
• SAP / MES / electronic logbook basic knowledge from a production execution perspective.
• Outstanding communication skills both within direct team and across multiple shifts to ensure successof overall team.

VETJOBS

#SHPE2026

#MSJR

The salary range for this role is: $52,500 - $82,700

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long‑term incentive, if applicable.

We offer a comprehensive package of benefits.

• medical
• dental
• vision healthcare
• other insurance benefits (for employee and family)
• retirement benefits, including 401(k)
• paid holidays
• vacation
• compassionate and sick days

Required Skills: Analytical Thinking, Analytical Thinking, cGMP Requirements, Cleaning Equipment, Cleanroom Gowning, Computer Literacy, Documentation Preparation, Document Management, Equipment Set Up, Equipment Troubleshooting, GMP Environments, GMP Operations, Good Manufacturing Practices (GMP), In-Process Control (IPC), Materials Handling, Operational Quality, Packaging Operations, Packaging Processes, Problem Resolution, Procedure Adherence, Process Equipment, Product Inspections, Production Documentation, Production Management, Production Scheduling {+ 7 more}

US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.

As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.

For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights

EEOC GINA Supplement

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status: Regular

Relocation: No relocation

VISA Sponsorship: No

Travel Requirements: No Travel Required

Flexible Work Arrangements: Not Applicable

Shift: 3rd - Night

Valid Driving License: No

Hazardous Material(s): NA

Job Posting End Date: 11/5/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.