Technician, Lab Support

Collins Aerospace; Cedar Rapids (IA); On-site; USD 53,000 - 101,000; Full time

Benefits offered by this job

Medical insurance

Vacation time

401(k) plan with match

Tuition reimbursement

Student Loan Repayment

Job summary

Collins Aerospace is seeking a Second Tier IT support specialist based in Cedar Rapids, IA. The role focuses on providing desktop and system support for engineering and operations labs, deploying compute environments and maintaining secure, firewalled networks separate from production.

The position covers Windows DOS through Windows 11 and Linux (Ubuntu/Redhat), with emphasis on hardware, software, and user issue resolution.

Qualifications

• AA/AS degree with a minimum of 6 years of relevant experience.
• Experience with Second Tier support for computer administration in engineering.
• Experience with Windows or Linux environments.

Responsibilities

• Provide Second Tier IT support for computer administration in engineering labs.
• Deploy and maintain small/medium compute environments firewalled from production networks.
• Support operating systems from DOS to Windows 11 and Linux distributions (Ubuntu/Redhat).
• Coordinate installation of hardware, software, OS, and network components.
• Ensure data integrity and assist with problem resolution and escalation as needed.

Skills

Customer service

Teamwork

Problem solving

Documentation

Interpersonal skills

Education

AA/AS degree

Tools

Windows

Linux

Job description

Location:

US-IA-CEDAR RAPIDS-112 ~ 400 Collins Rd NE ~ BLDG 112

Date Posted:

2026-11-09

Country:

United States of America

Location:

US-IA-CEDAR RAPIDS-112 ~ 400 Collins Rd NE ~ BLDG 112

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

This role involves providing Second Tier support for computer administration in engineering and operations labs for new and non-standard/legacy systems. The responsibilities include deploying and maintaining small/medium-sized compute environments that are firewalled from the production network, as well as production floor and other lab environments. The team supports different Microsoft operating systems ranging from DOS to Windows 11, and various Linux distributions such as Ubuntu and Redhat. The hardware platforms supported include desktops, laptops, industrial PCs, workstations, and servers.

• Must be able to work Onsite at the Cedar Rapids, IA office**

Qualifications You Must Have:

• Demonstrates excellent customer service, communication, and interpersonal skills
• Works under limited supervision to aid in one or more disciplines within IT (e.g., business, and technical application, IT infrastructure, security and compliance, desktop support, etc.).
• Interacts effectively in a team environment
• Demonstrates problem solving and analytical skills, particularly with PC, server, & printer hardware
• Conducts basic documentation activities, including operation documents, user feedback, contributions to team notes, user manuals, etc.
• Provides end users with desktop and system support to solve basic problems.
• Coordinates installation of hardware, software, operating systems, and network hardware.
• Coordinates system maintenance, updates, upgrades, and enhancements.
• Stores and retrieves data of system capabilities and operation performance.
• Installs, configures, administers, supports, and maintains systems, including associated hardware assets.
• Identifies, prioritizes, researches, and resolves problems.
• Recommends systems modifications to reduce user problems.
• Ensures data integrity.
• Makes decisions affecting user access.
• Performs a variety of duties in support of computer, network, and client server units.
• Resolves difficult customer situations and escalates issues when appropriate

Qualifications You Must Have:

• Typically requires an AA/AS degree (or other 2-year post high school training) with a minimum of 6 years of relevant experience
• Experience with Second Tier support for computer administration in engineering.
• Experience with Windows or Linux.
• Must be a U.S. Citizen.

Preferred Qualifications:

• The ideal candidate should possess strong knowledge of PC hardware and excellent customer service skills, with the ability to work independently.

What We Offer:

• Medical, dental, and vision insurance.
• Three weeks of vacation for newly hired employees.
• Generous 401(k) plan that includes employer matching funds and separate. employer retirement contribution, including a Lifetime Income Strategy option.
• Tuition reimbursement program.
• Student Loan Repayment Program.
• Life insurance and disability coverage.
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance,critical illnessinsurance, group legal, ID theft protection.
• Birth, adoption, parental leave benefits.
• Ovia Health, fertility, and family planning.
• Adoption Assistance.
• Autism Benefit.
• Employee Assistance Plan, including up to 10 free counseling sessions.
• Healthy You Incentives, wellness rewards program.
• Doctor on Demand, virtual doctor visits.
• Bright Horizons, child, and elder care services.
• Teladoc Medical Experts, second opinion program.
• And more!

Do you want to be part of a new, exciting initiative to combine foundational IT with new digital technologies? Our Digital Technology team is driving business efficiencies and a better customer experience by connecting technologies, people, information and processes. From making aircraft more electric, intelligent and integrated to building new software platforms such as Internet of Things, big data, artificial intelligence, and blockchain, there’s no better place to be right now than in digital. If you’re an agile thinker who enjoys utilizing modern technology to make big improvements, then you’re a perfect fit for this team. Join Collins Aerospace to help us revolutionize the aerospace industry today!

WE ARE REDEFINING AEROSPACE.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 53,100 USD - 100,900 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.