Technician - Judy Center Customer Support

Baltimore City Public Schools; Baltimore (MD); On-site; USD 57,000 - 88,000; Full time

Benefits offered by this job

PSRP union affiliation

City Retirement System

Job summary

Baltimore City Public Schools District Office in Baltimore is seeking a Family Service Coordinator for Early Learning programs. This grant-funded role supports Judy Center families birth through five by coordinating services, identifying needs, and promoting school readiness through community partnerships.

The FSC collaborates with families to set goals, works with community agencies, and maintains records to monitor progress.

Qualifications

• Associate's degree required; bachelor's degree preferred.
• At least two years of relevant full-time professional experience.
• Ability to interact with diverse constituencies and convey information with tact and diplomacy.
• Proficient skill in Microsoft Office, including Excel and PowerPoint.
• Ability to exercise independent judgment and develop strong working relationships.

Responsibilities

• Partner with community providers and collaborate with agencies serving young children and families.
• Manage cases and coordinate comprehensive services tailored to families.
• Communicate with families effectively, maintain a family-centered approach, and build trust.
• Maintain accurate data records for evaluation and track referrals for services.
• Assist in planning programs and co-facilitating sessions or services.
• Support parenting and home improvement to enhance home environments and child development.
• Promote empowerment and advocacy, helping families access resources and problem-solve.

Skills

Interpersonal skills

MS Office (Excel/PowerPoint)

Independent judgment

Communication

Team collaboration

Education

Associate's degree

Bachelor's degree

Tools

Electronic databases

Case management systems

Excel

PowerPoint

Job description

District Office

District Office - Position - Early Learning

Job Number 8600047356

Start Date

Open Date 08/11/2026

Closing Date 08/25/2026

The Family Service Coordinator, a grant-funded position, implements and maintains family-based case management for families at the Judy Center. The Family Service Coordinator assists with implementing, monitoring, and hosting early childhood programs and services for children and families served by the Judy Center to address the Component Standards of the Maryland State Department of Education Judy Centers. The Judy Center serves children birth through five years of age and their families by providing comprehensive early care and education services to promote continuous improvement toward child development and school readiness. The FSC collaborates with families to set goals and partners with community agencies to achieve them. This role involves identifying and recruiting young children and their families to use available services that enhance school readiness.

Essential Functions

• Provider Collaboration: Responsible for partnering with community providers and collaborating with agencies providing services for young children (aged birth through five) and their families.
• Case Management & Service Coordination: Manages cases and coordinates comprehensive services tailored to young children and their families.
• Family Communication & Support: Communicates effectively with families, maintains a family-centered and strength-based approach, and focuses on establishing trusting relationships.
• Documentation & Data Management: Maintains accurate data records for evaluation purposes and tracks referrals for comprehensive services.
• Program Planning & Co-Facilitation: Assists in planning programs and co-facilitating sessions or services.
• Parenting & Home Improvement: Helps parents improve their skills to optimize the home environment and strengthens the parent-child relationship.
• Empowerment & Advocacy: Enhances family support systems and increases the family's ability to problem-solve and advocate for themselves and their children.
• Utilizes resources appropriately to complete work in the most efficient manner; proactively communicates the status of work; participates and contributes fully as a team member; and exercises sound judgment and decision-making skills to resolve sensitive matters.
• Maintains confidential and sensitive information.
• Performs and promotes all activities in compliance with equal employment and non-discrimination policies; follows federal laws, state laws, school board policies, administrative regulations, and professional standards.

Maximum Salary 87698.00

Minimum Salary 56942.00

Desired Qualifications

• Unless expressly stated otherwise with respect to the qualifications indicated in the position description, City Schools reserves the right to consider other combinations of applicable education, training, and experience which provide the knowledge, abilities, and skills necessary to perform effectively in the position.
• Associate's degree from an accredited institute of higher education or equivalent relevant professional experience required; bachelor's degree preferred.
• At least two years of relevant full-time professional experience.
• Ability to interact with diverse constituencies and convey complicated information with tact and diplomacy.
• Proficient skill in the use of technical computer applications, including electronic databases, case management systems, and Microsoft Office, including Excel and Power Point.
• Ability to exercise independent judgment.
• Skill in research, presenting, and explaining policies and procedures, assembling data, preparing complex reports, and formulating and presenting recommendations.
• Ability to work collaboratively.
• Ability to develop and maintain strong working relationships with school system employees and managers at all levels, as well as government agencies and community stakeholders.
• Ability to multi-task, prioritize changing assignments, and organize busy workload, meet deadlines, and work well under pressure, while exercising excellent attention to detail.

Full time or Part time Full time

Qualified candidates for the above position must submit the following:

• Completed online application
• Resume that clearly demonstrates the above minimum qualifications. It is important that you include all experiences and education related to the position to which you are applying.
• Upload copies of all transcripts -undergraduate, graduate and all MSDE Certifications
• Must provide three (3) professional references to include: name, title, business address, e-mail address and phone number
• All documentation/certification necessary (scanned copies accepted) to substantiate minimum qualifications; must be uploaded into application
• All documentation must be scanned and uploaded to application

Benefits

This position is eligible for benefits. To review the available options please see the information relevant to the union for this position by viewing the following link: http://www.baltimorecityschools.org

This position is affiliated with the Paraprofessional and School-Related Personnel (PSRP) bargaining union.

This position is affiliated with the City Retirement System.

In accordance with Maryland law, City School is required to share the position salary ranges in its entirety. Please note, this is not the hiring range. The hiring range for this position is ($56,942 - $70,624)