Technician III – X-Ray

Tri-Imaging Solutions; Appleton (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Tri-Imaging Solutions is seeking a Technician III, the most senior technician, to act as a technical expert and team lead across diagnostic imaging modalities. You will work independently with minimal supervision, performing advanced repair, testing, harvesting, and installation while serving as a SME for your modalities.

You will mentor Technicians I and II, drive quality improvements, document all work for ISO 13485 compliance, and escalate only the most complex issues to the Modality Lead.

Qualifications

• Associate degree in Biomedical Electronics or related field preferred.
• 4+ years of diagnostic imaging service experience.
• Primary expertise in at least one imaging modality; multi-modality experience preferred.

Responsibilities

• Perform advanced diagnostic imaging service tasks with minimal supervision.
• Serve as SME and primary technical resource for modalities.
• Lead or coordinate a modality and mentor junior staff.
• Diagnose complex system and parts issues and determine repairs.
• Document all work and ensure ISO 13485 compliance.
• Support installation activities and drive quality improvements.

Skills

Imaging system knowledge

Troubleshooting skills

Independent work capability

Leadership & mentoring

Cross-modality expertise

Education

Associate degree in Biomedical Electronics

Tools

CAD software

Microsoft Office

ERP familiarity

Diagnostic testing tools

Job description

The Technician III is the most senior level in the Technician career path and serves as a technical expert and team lead. Working independently with minimal supervision, the Technician III performs advanced and complex technical work across one or more diagnostic imaging modalities - including complex harvesting, testing, repair, and installation - and is recognized as a subject-matter expert (SME).

At this level, the technician exercises independent judgment to resolve non-routine and complex problems, leads or coordinates a modality as needed, mentors and trains Technician I and II staff, and serves as a primary resource for team questions. The Technician III drives quality and continuous improvement and partners with the Modality Lead and cross-functional teams, escalating only the most complex or strategic issues. This level reflects deep expertise and readiness to take on lead responsibilities.

Key Responsibilities include but are not limited to:

• Independently perform advanced and complex technical work with minimal supervision.
• Serve as a subject-matter expert (SME) and primary technical resource for assigned modalities.
• Lead or coordinate a modality as needed, organizing work and supporting team priorities.
• Diagnose and resolve complex, non-routine system and parts issues.
• Interpret test results to determine part functionality, quality, and appropriate disposition.
• Mentor, train, and provide technical guidance to Technician I and II staff.
• Answer team questions and serve as an escalation point below the Modality Lead.
• Execute complex part-level repairs and support or oversee system installation activities.
• Drive quality, consistency, and continuous-improvement initiatives within scope.
• Accurately document all work performed and review documentation for accuracy and compliance.
• Escalate only the most complex, non-standard, or strategic issues to the Modality Lead.
• Create, review, and update work instructions and other quality related documents as well as following all processes to ensure ISO 13485 compliance.

Job Requirements:

Education and Experience

• Associate degree in Biomedical Electronics, Electronics, or a related technical field preferred.
• 4+ years of diagnostic imaging service or in-house technical experience.
• Primary expertise in at least one imaging modality (e.g., MRI, CT, X-ray, Ultrasound); multi-modality expertise strongly preferred.

Knowledge, Skills, and Abilities:

• Deep, working-to-advanced knowledge of imaging system architecture and parts across one or more modalities.
• Advanced troubleshooting and problem-solving skills for complex, non-routine issues.
• Ability to work independently with minimal supervision and exercise sound, independent judgment.
• Recognized subject-matter expertise and the ability to serve as a team technical resource.
• Ability to lead or coordinate a modality and to mentor and train less-experienced technicians.
• Strong ability to interpret results and make high-quality disposition and repair decisions.
• Effective leadership, communication, and cross-functional collaboration skills.
• Commitment to quality, safety, and continuous improvement.
• Ability to balance hands‑on technical execution with lead and mentoring responsibilities.

Equipment & Technology Usage

• Electrical/Electronic Lab Equipment: Multi-meters, oscilloscopes, power supplies, and network analyzers for diagnosing and testing electrical components.
• 3D Printing Equipment: FDM (Fused Deposition Modeling) type 3D printer for prototyping and component fabrication.
• Ladders, Hoists, and Slings: Used for accessing high-storage areas and handling large medical equipment.
• Hand Trucks: Regular use for moving materials and supplies.
• General Hand/Power Tools: Includes drills, wrenches, soldering irons, and other repair/assembly tools.
• Computer & Technology: Use of CAD software, inventory management systems, and diagnostic tools for testing and maintenance. Proficient in basic Microsoft Suite programs. ERP System knowledge is a plus.
• Personal Protective Equipment (PPE): May be required to wear safety gloves, helmets, composite-toe boots, and safety glasses.
• ESD (Electrostatic Discharge) Protection: Wrist straps, mats, and anti-static workstations for handling sensitive electronic components.

Physical Job Requirements

• Sitting & Standing: May require prolonged sitting for administrative tasks and standing for operational duties.
• Walking: Frequent movement within the facility, warehouse, or production area to oversee operations.
• Lifting/Carrying: Occasionally required to lift or carry materials, tools, or equipment (typically 25–50 lbs; heavier lifting may be necessary for some roles).
• Bending, Stooping & Kneeling: May be needed for inspecting equipment, retrieving items, or troubleshooting issues.
• Reaching & Handling: Frequent use of hands and arms to operate machinery, handle paperwork, or work with tools.
• Vision: Ability to read digital screens, printed reports, and inspect products or machinery for quality control.
• Hearing & Speaking: Clear communication with team members, supervisors, and external vendors in person, via phone, or video conferencing.

Work Environment/Exposure to Environmental Conditions

• Temperature & Climate Conditions: Office areas are typically climate-controlled. Warehouses may have fluctuating temperatures.
• Compliance & Regulations: Must follow OSHA, industry safety guidelines, and company policies.
• Potential Exposure to Radiation Risks: Minimal exposure to X-ray machines and MRI systems, primarily in service, repair, and training roles.
• Risk of Electrical Shock: Exposure when working near or handling medical imaging systems and other medical devices with high voltage.
• Work Near Moving Mechanical Parts: Exposure to medical imaging systems and other healthcare machinery.
• Occasional Exposure to Bloodborne Pathogens: Minimal exposure to parts that may have been contaminated; proper decontamination procedures are followed.
• Chemical & Hazardous Material Handling: Possible exposure to sterilizing agents, medical cleaning solutions, and disinfectants.