Technician II, Command Center

RXinsider LTD.; Norwood (MA); On-site; USD 54,000 - 86,000; Full time

Benefits offered by this job

Healthcare & benefits

Well-being resources

Family planning benefits

Generous PTO

Savings & investments

Location perks

Job summary

Moderna seeks a Command Center Technician II to monitor and operate critical campus utility systems, ensuring reliable performance of facilities while maintaining GMP and regulatory compliance.

You will respond to alarms, analyze trends, and coordinate responses across manufacturing, labs, and support environments, in a 24/7 operational setting with meticulous documentation.

Qualifications

• AS degree or certificate in a science/technical field or technical trade school.
• 2–5 years’ experience in a related role.
• No specific certifications required.

Responsibilities

• Monitor and operate Global Command Center systems (BMS and facility monitoring).
• Respond to alarms, investigate, and coordinate responses.
• Analyze trends and performance data for troubleshooting.
• Assess alarm relationships and determine escalation.
• Coordinate cross-functional response activities and communicate with stakeholders.
• Maintain detailed operational records (shift pass-downs, logs, reports).
• Support routine operations (monitoring, maintenance, gas management, pH neutralization).
• Ensure compliance with GxP, GMP, GDP, safety and site procedures.

Skills

Troubleshooting

Analytical skills

Communication (verbal & written)

Organization

Attention to detail

Independent & collaborative work

24/7 operational adaptability

Education

AS degree or certificate in science/technical field

Tools

CMMS

BMS training

Facility monitoring platforms

Job description

The Role

The Command Center Technician II plays a critical role in the monitoring, operation, and support of Moderna's utility and facility systems across campus operations. Serving as a central coordination point for facility events, this position leverages building management and monitoring systems to identify, investigate, troubleshoot, and elevate operational issues that may impact manufacturing, laboratory, and support environments. The technician ensures the reliable performance of critical utilities while maintaining compliance with regulatory, safety, and operational requirements.

Here’s What You’ll Be Doing

• Monitor and operate Global Command Center systems, including Building Management Systems (BMS) and other facility monitoring platforms supporting critical utility operations.
• Respond to, investigate, and coordinate alarm events utilizing systems such as BMS, Insight, PI, MelRok, and other site monitoring applications.
• Analyze trends, historical data, and system performance information to perform initial troubleshooting and support timely issue resolution.
• Assess alarm relationships, equipment dependencies, and operational impacts to determine appropriate response and escalation pathways.
• Coordinate cross-functional response activities during facility and utility events, providing accurate and timely communication to stakeholders.
• Maintain detailed and accurate operational records, including shift pass-downs, alarm logs, call documentation, rounds documentation, and event reports.
• Perform routine operational activities including system monitoring, utility equipment investigations, preventive maintenance support, gas management activities, pH neutralization system operations, and facility rounds.
• Ensure compliance with all applicable GxP, GMP, GDP, environmental health and safety requirements, and site procedures.
• Independently manage routine and moderately complex operational events while exercising sound technical and operational judgment.
• Demonstrate working knowledge of site utility systems, critical infrastructure, and associated operational risks to support reliable facility performance.
• Serve as a technical resource for less experienced team members through knowledge sharing, coaching, and peer support.
• Maintain data integrity and documentation practices in accordance with regulatory requirements and company standards.
• Support continuous improvement initiatives that enhance operational efficiency, system reliability, and alarm management effectiveness.
• Perform additional duties as assigned.

Here’s What You’ll Need (Basic Qualifications)

• Education: AS degree or certificate in a science/technical field or a technical trade school
• Experience: 2-5 years’ of experience
• Specific Certifications or Training: None
• Other Quantifiable Preference: None

Here’s What You’ll Bring to the Table (Preferred Qualifications)

• 1-2+ years of experience supporting building management systems, facility operations, critical utilities, or related industrial environments.
• Experience monitoring and responding to facility or utility alarms within a regulated or mission-critical environment.
• Experience utilizing computerized maintenance management systems (CMMS) and facility monitoring platforms.
• Specific Certifications or Training
• Building Management System (BMS) training or equivalent facility operations training preferred.
• GxP/GMP regulated environment experience preferred.
• Knowledge, Skills, and Abilities
• Working knowledge of critical utility systems and facility operations.
• Strong troubleshooting and analytical skills with the ability to assess operational issues and determine appropriate escalation actions.
• Effective verbal and written communication skills with the ability to coordinate across multiple departments.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced operational environment.
• Demonstrated attention to detail and commitment to documentation accuracy and data integrity.
• Ability to work independently and collaboratively within a 24/7 operational environment.

Pay & Benefits

At Moderna, we believe that when you feel your best, you can do your best work.

That’s why our benefits and well-being resources are designed to support you—at work, at home, and everywhere in between.

• Competitive healthcare, plus voluntary benefit programs to support your unique needs
• A holistic approach to well-being, with access to fitness, mindfulness, and mental health support
• Family planning benefits, including fertility, adoption, and surrogacy support
• Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
• Savings and investments to help you plan for the future
• Location-specific perks and extras

The salary range for this role is $53,500.00 - $85,600.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An individual’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, performance, and business or organizational needs. The successful candidate may be eligible for an annual discretionary bonus, other incentive compensation, or equity award, subject to company plan eligibility criteria and individual performance.

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.

By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.

Our Working Model

As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact.

Moderna is a smoke-free, alcohol-free, and drug-free work environment.

Equal Opportunities

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day,

Moderna is an E-Verify Employer in the United States. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Accommodations

We're focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best.

Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at [e-mail].