Technician, Field Svc I

Canon U.S.A., Inc.; Coppell (TX); On-site; USD 57,308,000 - 73,039,000; Full time

Benefits offered by this job

Transportation allowance

Employee referral bonus

Employee discounts

Dress for Your Day

Volunteer opportunities

Swag

Job summary

Canon U.S.A., Inc. is seeking a Technician, Field Svc I to support customers in the Coppell, TX area. This customer-facing role requires hands-on problem solving and basic networking to diagnose and repair Canon-supported products on-site and in shop environments.

You will work a 3.5 days on, 3.5 days off schedule with a half-day on Wednesdays, including one weekend day. Training occurs during the daytime; after training, shifts may rotate Sunday-Wednesday or Wednesday-Saturday with night-shift

Qualifications

• High School diploma or equivalent required.
• Ability to travel with valid driver’s license.
• Capable of working in a 24/7 environment with shift rotations.
• Must obtain security/clearance as required by customers.
• Able to lift 50 pounds and stay active most of the shift.

Responsibilities

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain knowledge across multiple product groups and provide accurate field service reports.
• Meet customer expectations with efficient, responsive on-site maintenance.
• Provide guidance to less experienced technicians and manage technical information responsibly.

Skills

Customer-facing

Travel readiness

Shift work flexibility

Driver's license

Lift 50 lbs

Education

High School diploma or equivalent

Job description

Technician, Field Svc I

Location: US‑TX‑Coppell

Company: Canon U.S.A., Inc.

Requisition ID: 34847

Category: Field Service

Position Type: Full-Time

Workstyle: Full-Time On Site

About the Role

Spotting a solution and fixing a problem is a tremendous technical skill. It requires diligence, determination, and a knack for knowledge. Does this sound like you?

If so, Canon USA-an innovator in technology, solutions, and services-wants to meet you. We're looking to bring aboard individuals who strive for excellence in operational, maintenance, and networking support to assist our valued customers with the basic technical expertise of Canon-supported products.

Your Impact

• Work 3.5 days on, 3.5 days off (all schedules include a half day on Wednesdays)
• Each schedule includes one weekend day
• Bonuses paid on weekends
• Shift differentials for night shifts
• Training occurs during daytime hours; after training, flexibility is required with shifts ranging from Sunday-Wednesday or Wednesday-Saturday
• Diagnose basic mechanical, software, network, and system failures using established procedures
• Service and repair designated equipment to Canon standards and specifications
• Maintain working knowledge and aptitude across multiple product groups, including troubleshooting and diagnostics
• Meet and exceed customer expectations by providing efficient, responsive, and accurate field, shop, and on-site maintenance
• Accurately maintain all technical information, field service reports, expense reports, and Canon property assigned
• Provide guidance to less experienced technicians and manage technical information responsibly
• Resolve escalated technical or customer service issues as requested across assigned territories

About You: The Skills & Expertise You Bring

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

Do you meet these requirements?

• Hold a High School diploma or equivalent experience required.
• Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• Ability to travel (valid driver's license and acceptable driving record necessary).
• Capable of functioning in a 24/7 environment, while performing shift work and on-call rotations.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

In accordance with applicable law, we are providing the anticipated rate for this role:$20.00 - 25.49 hourly.

This role is eligible for a transportation allowance

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years*. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

• Employee referral bonus
• Employee discounts
• "Dress for Your Day" attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can't get anywhere else

*Based on weekly patent counts issued by United States Patent and Trademark Office.

All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

And Even More Perks!