Technician, Field Service - Regional (Denver, CO)

Sysmex America, Inc; Denver (CO); On-site; USD 27,813 - 43,711; Full time

Benefits offered by this job

Annual incentive bonus

Paid time off

Parental leave

Bereavement leave

401(k)

Job summary

Sysmex America, Inc. seeks a Regional Field Service Technician in the Denver, CO area for hands-on instrument installation, maintenance and repair. You will train intensively to progress toward a Service Engineer role, with frequent travel across the United States during the program.

The role emphasizes strong communication, problem solving, and teamwork. Associates degree preferred, willingness to relocate and travel up to half the year. Competitive pay and benefits are included.

Qualifications

• Associate degree or 0–3 years in Biomedical Engineering, Electronics, or Clinical Lab Science; Bachelor’s preferred.
• Excellent command of English in written and spoken form.
• Willingness to relocate to any US service district and travel up to 50% during training.

Responsibilities

• Complete training to become Field Service Technician (FST) and support SE role transitions.
• Travel up to 50% within the United States during training.
• Install, maintain, and repair Sysmex instruments and systems per procedures.
• Document service activities, manage parts inventory and service records.
• Promote teamwork and effective communication across Sysmex personnel.

Skills

Excellent communication

Listening skills

Team orientation

Presentation skills

Ability to explain technical info

Education

Associate's degree

Bachelor's degree preferred

Tools

Windows environment

Job description

Technician, Field Service - Regional (Denver, CO)

Overview

Find a Better Way to use your skills and experience.

This is the time to let your talent come to life, maximize your knowledge and use it for the greater good. Work with the best professionals using state‑of‑the‑art technology and improve lives with your innovative ideas and ambitious dreams. Headquartered in Kobe, Japan, Sysmex is located in Lincolnshire, Illinois, and is renowned worldwide for its quality in diagnostic equipment and information‑management systems.

Our agile, resourceful team is committed to realizing critical breakthroughs in laboratory diagnostics, information technology, workflow analysis, and life sciences for the clinical laboratory.

Responsibilities

We currently have a great opportunity for a Regional Field Service Technician. The Field Service Technician (FST) is responsible for developing knowledge and expertise needed to move into a Service Engineer (SE) position and service the Sysmex product lines. The FST will undergo extensive training to prepare for future SE positions as they become available. During the training period, the FST will travel frequently throughout the U.S., when not attending formal training classes for mentoring and job shadowing. Upon completion, the FST will supplement existing territories, support emerging territories and other field needs until assigned to a permanent U.S. service district, with relocation opportunity.

1. Successfully complete all training to perform the duties of a Field Service Technician (FST).
2. During the training program, travel within the service districts to work with a mentor or assist with service‑related tasks.
3. Upon successful completion of the training program, provide service support in the assigned service districts.
4. Travel during the training period may be up to 50% within the United States.
5. Accept an SE or related position after successful completion of the program.
6. Demonstrate the ability to perform the following duties after training:
   • Install, maintain, and repair Sysmex instruments and systems, including:
     • Identifying and analyzing instrument problems.
     • Repairing to meet specifications.
     • Performing pre‑installation site surveys, installations, scheduled maintenance, and approved modifications in accordance with Sysmex policies.
     • Scheduling modifications as indicated in the Technical Service Bulletin (TSB) and Engineering Change Request (ECR) processes.
     • Monitoring and responding to communication devices during all scheduled times.
7. Properly document all service‑related activities in a timely and professional manner including inventory, service orders, expense reports, and all other required records. Perform duties within defined service standards, including but not limited to on‑time and within labor hour goals for scheduled maintenance, demand service events, installations, and first‑visit repair rates; support and provide ownership of technical issues at existing customer sites; work cross‑functionally with other Sysmex Associates to ensure total customer resolution and maintain a highly satisfied customer base. Miscellaneous duties include:
   • Maintain expenses within guidelines.
   • Maintain high level of customer account management and organization skills.
   • Maintain control of parts inventory and all company property.
   • Perform duties in a manner that develops confidence, promotes goodwill, and maintains or improves credibility with regard to product quality and customer service.
8. Promote effective, positive, and productive communication and teamwork between all Sysmex personnel.
9. Other duties as assigned.

Percentage of Travel: Up to 50% within the United States during training.

Physical Risk: Regular exposure to risk that may require alertness, but with minimal precautions.

Physical Demands: Moderate physical activity. Routine handling of objects 21 to 50 pounds; continuous (at least 80% of time) walking or inspections, keyboard or CRT work. May require periods of moderate discomfort due to noise, dust, lighting and other conditions.

For more information on our Field Service Technician Program, please visit https://www.sysmexfieldservicetechnician.com/.

Qualifications

• Associate’s degree or 0‑3 years of experience in Biomedical Engineering, Electronics, Clinical Laboratory Science which may include service in the Armed Forces. Bachelor’s degree preferred.
• Electronics and/or laboratory science.
• Completion of Sysmex‑certified instrument training.
• A valid driver’s license or ability to obtain one within 90 days.
• Willingness to relocate to any service district throughout the U.S.
• General computer knowledge in a Windows environment is required. Basic knowledge of LIS systems and interfacing principles desirable.
• Ability to explain in simple and understandable terms complex technical information associated with Sysmex instrument systems.
• Outstanding listening skills, patience and understanding.
• Presentation and influence skills.
• Team orientation; facilitation skills.
• Ability to maintain stable performance under pressure or opposition; handle stress in a manner acceptable to others and the organization.
• Maintain a high energy level and positive attitude.
• Excellent command of English, both verbal and written; second language desirable (Spanish, French or Portuguese).

This job requires satisfaction of the credentialing requirements of Sysmex’s customers, including hospitals and other healthcare facilities, which generally includes proof of current vaccinations for measles, mumps, rubella, varicella (chicken pox), and COVID‑19.

The hourly pay range for this role is $20.19 to $31.73, with overtime pay. Within this range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. The total compensation package also includes a choice of health care plans (medical, vision, and dental insurance), an annual incentive bonus, paid time off, parental leave, bereavement leave, and a 401(K) for all eligible employees.

Sysmex is proud to be an EEO/Affirmative Action employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, age, sex, sexual orientation, gender identity, color, religion, national origin, genetics, disability status, protected veteran status, or any other characteristic protected by law. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.