Technician, Field Service Maintenance

PDS Health; Austin (TX); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Tuition Reimbursement

401K

Volunteer time off

Job summary

PDS Health in Austin, TX is seeking a Field Service Technician to perform general maintenance on dental equipment and office machinery, and to maintain property systems under the direction of the Maintenance Operations Manager. The role requires traveling to multiple offices, handling on-call maintenance, and timely completion of service requests with accurate billing and reporting.

A valid driver's license and reliable transportation are essential.

Qualifications

• At least a high school diploma or GED.
• 1–3 years facilities maintenance experience in office/commercial settings.
• Must have a valid driver's license and auto insurance.
• Willingness to travel to multiple offices daily.
• Travel may be planned or unplanned and is required.

Responsibilities

• Perform general maintenance on dental equipment and related office machinery.
• Responsible for general maintenance of all property systems (Electrical, Plumbing, Painting, Drywall).
• Complete maintenance service requests in a timely manner.
• Alert Maintenance Coordinator of unusual occurrences or damages.
• Manage service requests via handheld devices or computer.
• Carry cell phone for on-call maintenance.
• Provide 24-hour emergency maintenance as scheduled.
• Maintain professional conduct with staff, vendors, and contractors.
• Complete payroll timesheets and Field Service Reports with billing details.
• Travel to multiple offices; keep company vehicle in good condition.
• Other duties as assigned by management.

Skills

Facilities maintenance

Valid driver's license

Willing to travel

Customer service

Education

GED or high school diploma

Bachelor’s degree (preferred)

Job description

Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience,

The primary role of the Field Service Technician is to assume responsibility for providing general maintenance on dental equipment, machinery and Office/facilities repairs as scheduled under the direction of the Maintenance Operations Manager.

Responsibilities

• Perform general maintenance on dental equipment and related office machinery

• Responsible for general maintenance of all property systems (i.e., Electrical Work, Plumbing, Painting, Drywall)

• Responsible for timely completion of all maintenance service requests as assigned

• Responsible for alerting the Maintenance Coordinator of any unusual occurrence and/or damage that have taken place or that may occur

• Ability to administer, respond and complete service requests via use of hand-held device (iPhone, iPad) or computer

• Carry cell phone as required for on-call maintenance

• Responsible for 24-hour emergency maintenance service as scheduled

• Maintain a professional, courteous manner at all times with dental office employees, vendors, contractors and fellow co-workers

• Timely and accurate completion of payroll timesheets, Field Service Reports (including accurate billing of hours worked and parts used for services rendered) with timely submission to the Maintenance Coordinator as required, Maintain work vehicle

• Other duties as assigned by management

• Some air travel is required, and may involve weekend travel

• Other duties as assigned by management

Qualifications

• Equivalent to high school diploma or general education degree (GED)

• 1-3 years facilities maintenance experience within the office/commercial setting

• Field Service Technician must possess and maintain a valid driver’s license and automobile insurance. Driver’s license must be verified by completing a background check and motor vehicle record check at the time of hire

• Field Service Technician are required to timely travel to multiple offices per day, in some cases several times per day, and must have reliable means of transportation to travel to assigned offices

• In lieu of a valid driver’s license and automobile insurance, Field Service Technician must have reliable means of alternate transportation which would allow for required, timely travel to multiple offices per day, in some cases several times per day

• Travel may be planned or unplanned and is subject to change without notice

Preferred

• Experience within the dental office setting and ability to work on dental equipment is preferred and compensation will be commensurate with experience

• Bachelor’s Degree in related field

Knowledge/Skills/Abilities

• Ability to multi-task effectively without compromising the quality of the work

• Excellent interpersonal, oral and written communication skills

• Detail oriented, organized, process focused, problem solver, proactive, ambitious, customer service focused

• Ability to draw conclusions and make independent decisions with limited information

• Ability to respond to common inquiries from customers, staff, regulatory agencies, vendors, and other members of the business community

• Self-motivated, reliable individual capable of working independently as well as part of a team

• Possess the intellectual curiosity to work through ambiguity and have ability to work independently with minimal instruction

• Ability to manage change and do extremely well in a fast-paced environment under time constraints

• Ability to take initiative and work independently, and work effectively with individuals belonging to all levels within the organization

• Ability to work with mathematical concepts such as probability and statistical inference

• Ability to effectively and succinctly simplify complex data and communicate information to Senior Management

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

Compensation Information

$24.30-$32.90 / Hourly

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.