TECHNICIAN, EQUIPMENT DISTRIBUTION -St. John's, Fl.

Intelas; Jacksonville (FL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Commuter Benefits

Job summary

Intelas seeks a skilled leader to head the diagnostic imaging (DI) service team, ensuring expert service and high customer satisfaction across multi-vendor systems.

You will provide remote and on-site support, develop training, and mentor staff while maintaining compliance with ISO and regulatory standards.

Qualifications

• Bachelor’s or Associate’s Degree in Electronics/Biomedical Technology or equivalent.
• Minimum of 5 years servicing and maintaining advanced multi-vendor DI equipment.
• Regulatory knowledge and ability to work with QA/RA processes.

Responsibilities

• Lead the DI service team to ensure expert service and customer satisfaction.
• Provide technical support via phone, email, and on-site as needed.
• Demonstrate advanced troubleshooting for multi-modality equipment.
• Support QA/RA to ensure compliance with policies and write/update procedures.
• Travel up to 80% to customer sites, meetings, and training.

Skills

Leadership

Advanced troubleshooting

Customer service

Time management

Team collaboration

Education

Bachelor’s or Associate’s Degree in Electronics/Biomedical Technology

Job description

Intelas

Join Intelas, a Compass Healthcare company. At Intelas, we blend expert service teams with intelligent, data-driven strategies that help hospitals improve uptime, simplify oversight, and make informed capital decisions. We hold ourselves accountable to do the right thing, focus on excellence in every detail, and work as one team to give clinicians the confidence to focus fully on care.

With more than 1.15 million medical devices managed across 4,500 healthcare sites, we provide clarity and consistency in a fast-changing environment. Here, you’ll join a culture that puts people first, creates belonging, and builds lasting relationships while helping each other achieve more together. Whether you’re just starting out or are a seasoned professional, we believe there is no limit to your potential—and we’ll empower you to grow alongside teammates who share your passion for service and responsibility.

Job Summary

Summary: Crothall Healthcare provides an advanced level of quality maintenance, service and support for multi-modality, multi-vendor diagnostic imaging (DI) equipment.

Job Description

This role is responsible for the leadership, support and development of the DI service team, to ensure expert service of imaging equipment and customer satisfaction. The NSE role is also the last line of defense before service is outsourced to a third-party.

Primary Duties

• Responsible for technical support for customer accounts, equipment assets and/or modalities as assigned. This includes the development of programs and procedures, training, mentoring, technical support, monitoring escalations, cost productivity, and driving self-service capability.
• Provide technical support via phone, written (email or other) and on- site, as needed.
• Demonstrate advanced troubleshooting capability for multi-modality, multi-OEM’s.
• Proven track record of solving difficult problems
• Demonstrated ability to handle difficult customer situations
• Perform/facilitate DI assessments at new account start-up or when needed.
• Supports QA/RA to ensure compliance with company, ISO, and governmental policies. Contribute/write policies as needed.

General Duties

• Perform daily duties in accordance with the Crothall Healthcare Policy and Procedure Manual.
• Ability to carry or pull up to 40 lbs of equipment and tools.
• Frequent bending, stooping, twisting and turning required using full body mobility.
• Adhere to prescribed PPE (Personal Protective Equipment) requirements to protect against physical, biological and chemical hazards.
• Perform other related duties as required.
• Possess a valid driver’s license and maintain a good driving record.
• Available for after hours and weekend support as needed.
• Travel up to 80% of the time to customer sites, meetings, and training as required.

Skills/Qualifications

• Bachelor’s or Associate’s Degree in Electronics/Biomedical Technology or equivalent.
• Must be competent with a minimum of 5 years of experience servicing and maintaining advanced multi-vendor/multi-modality DI equipment.
• Operate under required knowledge of regulatory requirements.
• Strong time management ability
• Able to collaborate and cooperate in a team environment to achieve assigned goals and objectives, take direction and proactively complete assignments.
• Ability to work independently with minimal supervision.
• Ability to prioritize, organize and handle multiple projects and activities simultaneously.

Benefits For Our Team Members

• Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis

Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.

Intelas maintains a drug-free workplace.