Technician, Critical Site Operations

T-Mobile US Inc.; New Berlin (WI); On-site; USD 36,000 - 65,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off and holidays

Job summary

T-Mobile US Inc. is seeking a Technician, Critical Site Operations to lead onsite physical operations in a data center or wireless site. You will enforce safety, change management, and access control while coordinating across IT and facility teams.

This role involves smart hands support, incident restoration, and ensuring compliance with procedures. The position requires a bachelor’s degree in a related field and 2–4 years in data center operations, plus 4–7 years in vendor coordination.

Qualifications

• Bachelor's degree required in CS/IT/telecommunications or related field.
• 2–4 years in data center operations or IT support focusing on operational continuity and incident management.
• 4–7 years in vendor coordination and access control within data center or similar environment.

Responsibilities

• Own and coordinate execution of all onsite physical operations, including break fix incidents, changes, and maintenance activities.
• Exercise onsite authority to prioritize, sequence, and govern work execution.
• Enforce change management, access control, and operational process compliance.
• Manage vendor access, coordination, and accountability for work quality and safety.
• Maintain real-time situational awareness across IT and facility systems (DCIM, BMS, etc.).
• Perform quality assurance checks and validate work completion standards.
• Provide limited smart hands support and physical troubleshooting.
• Document all site activity, incidents, and operational conditions accurately.
• Additional duties as assigned.

Skills

Operational Coordination

Access Control

Vendor Engagement

Change Management

Communication

Problem Solving

Education

Bachelor's Degree in CS/IT/Telecom

Tools

DCIM

BMS

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

The Technician, Critical Site Operations is the accountable onsite owner responsible for the safe, compliant, and reliable operation of a data center or wireless site, with clear authority to prioritize, coordinate, and govern all physical work activities across IT and facility domains. This role enforces site access, safety, and change management processes as a control function, while maintaining real-time situational awareness of site conditions and integrating activities across infrastructure and facility operations. The technician oversees vendors and visitors, validates work readiness, and ensures disciplined execution to reduce operational risk and maintain compliance. The role executes smart hands support and controlled technical intervention on production infrastructure, including physical troubleshooting, break/fix actions, and restoration activities, within approved procedures, training, and authorized work scope, along with onsite verification and escalation for infrastructure events. This role works within defined scope limits—excluding engineering design, advanced configuration, and skilled mechanical or electrical work—and success is measured by site reliability, compliance adherence, and effective coordination of onsite activities.

Job Responsibilities

• Own and coordinate execution of all onsite physical operations, including break fix incidents, changes, and maintenance activities
• Exercise onsite authority to prioritize, sequence, and govern work execution
• Enforce change management, access control, and operational process compliance
• Manage vendor access, coordination, and accountability for work quality and safety
• Maintain real-time situational awareness across IT and facility systems (DCIM, BMS, etc.)
• Perform quality assurance checks and validate work completion standards
• Provide limited smart hands support and physical troubleshooting
• Document all site activity, incidents, and operational conditions accurately
• Additional duties as assigned

Education and Work Experience

• Bachelor's Degree Bachelor's Degree OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Computer Science, Information Technology, Telecommunications, or related field (Required)
• 2-4 years Experience in data center operations or IT support roles, focusing on operational continuity and incident management. (Required)
• 4-7 years Experience in vendor coordination and access control within a data center or similar environment. (Preferred)

Knowledge, Skills and Abilities

• Operational Coordination Ability to manage and coordinate daily operations within a data center environment, ensuring smooth execution of tasks. (Required)
• Access Control Knowledge of procedures and systems for managing access to data center facilities and resources. (Required)
• Vendor Engagement Skills in liaising with vendors for service delivery, ensuring that all engagements are efficient and effective. (Required)
• Change Management Processes Understanding of change management protocols to ensure proper documentation and quality checks are maintained. (Required)Communication Strong verbal and written communication skills to effectively interact with team members, vendors, and stakeholders. (Required)
• Problem Solving Ability to identify issues and implement solutions quickly to maintain operational continuity. (Required)

Licenses and Certifications

• CompTIA A+ A certification that demonstrates foundational IT skills, issued by CompTIA. (Preferred)
• Info Technology Infrastructure Library (ITIL) A certification that provides an understanding of IT service management best practices, issued by AXELOS. (Preferred)
• OSHA 30-Hour General Industry: A certification focusing on workplace safety and health regulations, issued by the Occupational Safety and Health Administration. (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required (Yes/No): Yes

DOT Regulated

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Total Target Cash Earnings Opportunity: $59,671 - $107,650National Base Pay Range: $26.08 - $47.05

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.

The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, click here.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.