Technical Writer (Work Methods)

Dairyland Power Cooperative; La Crosse (WI); On-site; USD 102,000 - 154,000; Full time

Benefits offered by this job

Health & disability benefits

Life insurance

401(k) and Pension

Paid Time Off

Wellness Program

Flexible Work Program

Tuition Reimbursement

Job summary

Dairyland Power Cooperative seeks a Technical Writer (Work Methods) to develop and maintain work processes, procedures, field procedures, and job aids across the organization. You will lead cross-functional teams and collaborate with subject matter experts to improve methods and ensure safety and efficiency.

Responsibilities include evaluating tools, creating field bulletins, supporting regulatory changes, and delivering training aligned with processes.

Qualifications

• Knowledge of Generation, Transmission, and Substation operations.
• Familiarity with utility-specific tools and applications.
• Excellent written and verbal communication across diverse teams.
• Proficiency with Microsoft Word, PowerPoint, Outlook, etc.
• Strong analytical and problem-solving abilities.

Responsibilities

• Develop and maintain work processes, procedures, field procedures, and job aids across Dairyland.
• Lead cross-functional teams and collaborate with subject matter experts on process development and improvement.
• Identify industry best practices and tools; support evaluation, adoption, and implementation.
• Represent Dairyland in industry forums and professional organizations.
• Evaluate, approve, and manage tools; conduct periodic reviews for replacements or recalls.
• Create and distribute field bulletins for process/tool updates.
• Support training aligned with work processes and tools.

Skills

Gen/Trans/Substation knowledge

Tools knowledge

Verbal & written communication

MS Office proficiency

Analytical problem solving

Education

Technical degree in high voltage work

B.S. in engineering/physics/mathematics

Tools

Utility tools

Job description

Are you ready to join an organization where we focus on People First, have fun at work and make a difference in what we do?

Dairyland is proud of our People First culture centered around appreciation, celebrating wins and collaboration. We’ve worked hard to ensure alignment between our culture and our processes and systems, learning and development and rewards and recognition programs.

As a team, we work together to leverage the team’s diverse perspectives, ideas and experiences to deliver nothing less than the best. We are collaborative, transparent and committed to our People and their work experience, growth and professional development.

Hiring Salary Range: $102,400 - $153,600

Compensation is determined by a combination of factors, including but not limited to education, work experience, and certifications. The actual offer may vary, reflecting the candidate's unique blend of experience, educational background, and skill level

PURPOSE

The primary function of this role is to provide enterprise governance and oversight of work processes and tooling across Dairyland. The Technical Writer (Work Methods) develops and maintains the processes, procedures, and tools needed for frontline employees to perform work safely and efficiently. Working closely with Safety, business units, and frontline employees, this role ensures work methods are practical, effective, and aligned with organizational standards. The position is responsible for evaluating, approving, and managing enterprise tooling, while serving as a subject matter expert who identifies improvement opportunities, solves operational challenges, and supports continuous improvement.

ESSENTIAL JOB FUNCTIONS

• Develop and maintain work processes, procedures, field procedures, and job aids across Dairyland.
• Lead cross-functional teams and collaborate with subject matter experts on process development and improvement.
• Identify industry best practices and tools; support evaluation, adoption, and implementation.
• Represent Dairyland in industry forums and professional organizations.
• Evaluate, approve, and manage tools; conduct periodic reviews to identify replacement or recall needs.
• Create and distribute field bulletins related to process and tool changes.
• Support organizational readiness for regulatory changes impacting processes or tools.
• Support the development and delivery of training aligned with work processes and tools.
• Analyze work processes to identify improvement opportunities and develop action plans.
• Engage with frontline employees to improve work execution, processes, and tools.
• Support implementation of new processes and tools through training and change management activities.
• Participate in event investigations, causal analysis, and corrective action implementation.
• Provide process and tooling support to member cooperatives as needed.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS

Education & Experience

Technical degree in high voltage work (Lineworker, Substation Mech) OR Bachelor of Science Degree in engineering, physics, and/or mathematics plus seven (7) years’ experience in utility engineering, operation, and/or maintenance areas. Equivalent combination of education and experience will also be considered. At least five (5) years' experience at a journeyman level (or equivalent) in a Transmission, Substation, or Generation frontline role strongly preferred. Experience utilizing electric utility specific tools and working in common utility environments (generation plant, substation, control room, right-of-way, enclosed space, etc.) Previous leadership experience preferred.

Skills

• Knowledge of Generation, Transmission, and Substation
• Knowledge of a wide array of tools, including utility specific applications
• Excellent verbal and written communication skills with the ability to communicate and collaborate with diverse work groups
• Computer skills with an emphasis on Microsoft Office Tools (Word, PowerPoint, Outlook Etc.)
• Advanced analysis and problem-solving skills

Licenses and Certifications

• Valid Driver’s License required
• CUSP or CLCP preferred

Physical Demands

Requires near vision and fingering for computer terminal operation. Near and far vision, hearing and the following physical abilities are required for fieldwork: Walk, stand, stoop/crouch, bend, kneel, climb hand-over-hand, crawl, twist upper body, reach/stretch, and object maneuvering.

Environmental Demands

80% of the time is spent in a climate-controlled office environment, with minimal physical exertion. 20% percent of the time involves fieldwork, with a medium degree of strenuous activity. May work on uneven terrain, significant heights, and in hot, cold, or inclement weather. Possible exposure to noise, harsh environments and unusual heights associated with large-scale construction projects. Work near heavy construction equipment, high speed rotating machinery, high voltage, high amperage electrical equipment and high pressure and high temperature equipment systems and components.

Other Job Characteristics

Occasional overnight travel will be required to attend industry forums and conferences, meeting with vendors, supporting our member cooperatives, and conducting field visits in remote areas.

BENEFITS

We are committed to providing our greatest asset, our People, with as many perks and benefits as possible. Some benefits of working with us include:

• Health & disability benefits (medical, dental, vision, short & long-term disability)
• Life insurance
• Generous 401(k) and Pension Plans
• Paid Time Off
• Robust Wellness Program
• New Flexible Work Program
• Tuition ReimbursementSo much more!

Dairyland Power Cooperative is an equal opportunity employer. All applicants will be considered for employment without attention to race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, contact our HR Department at 608-788-4000.