Technical Writer, Patient Content

Blink Health; Pittsburgh (Allegheny County); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Blink Health is seeking a Technical Writer to join the Knowledge Management & Communications team. You will own patient-facing content across Help Center, IVR, and agent macros, translating complex healthcare information into clear, empathetic content for patients.

You will design AI-ready content, train AI agents, and collaborate with Marketing and Digital Experience teams to ensure consistency with BlinkRx's brand. A strong background in technical writing and healthcare content is essential.

Qualifications

• Bachelor's degree with 5+ years of experience in Technical Writing, Content Strategy, Knowledge Management, Communications, or related field.
• Demonstrated experience with technical writing and ability to provide work samples.
• Familiarity with AI conversational design, prompt writing, or training AI systems with structured content.
• Strong ownership mentality and high-quality standards.
• Experience developing and following style guides and tone of voice standards.
• Strong analytical skills and ability to translate raw data and feedback into clear, actionable content improvements.
• Exceptional attention to detail.
• Contact center or customer support content experience is a plus.
• Experience designing conversational AI journeys, intents, or dialog flows is a plus.

Responsibilities

• Serve as the primary point of contact for all patient-facing support content, including Help Center articles, IVR messaging, and macros.
• Write Help Center articles that empower patients with self-service, and train and optimize our AI Agent to better support customers.
• Design a Help Center structure that is intuitive and easy to navigate.
• Craft sample messaging that accelerates our agents' ability to support patients across all communication channels.
• Design AI-ready content by structuring information that supports conversational AI, ensuring accuracy, clarity, and alignment with patient needs.
• Keep content fresh and relevant by implementing processes that ensure materials reflect evolving team needs, business functions, product details, and program changes, and that updates flow into the AI Agent's training data.
• Audit and refine Help Center content to maintain consistency, accuracy, and trustworthiness across all channels.
• Maintain and refine a style guide to define best practices for creating patient-facing content.
• Collaborate with Marketing, CRM, and Digital Experience teams to drive content consistency across all channels and alignment with BlinkRx's brand.

Skills

Technical writing

Content strategy

Knowledge management

Communications

AI conversational design

Prompt writing

Style guides

Analytical skills

Attention to detail

Customer support content

Education

Bachelor's degree

Job description

Company Overview: Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

This is a hybrid role, onsite 3x/week in Pittsburgh, PA (Robinson Township), New York City (Flatiron District) locations.

The Patient Services Operations team is central to advancing our mission to provide affordable care and deliver an exceptional patient experience. We are seeking a Technical Writer to join our Knowledge Management & Communications team. You would be responsible for all patient-facing content within Patient Services Operations. As we redefine how patients access and manage their medications, we need communicators who can make complex healthcare information clear, compassionate, and actionable. This is an ideal opportunity for a detail-oriented communicator who thrives on translating complex processes into clear, empathetic, and actionable content that empowers patients and drives consistency across all touchpoints.

What You'll Do

• Serve as the primary point of contact for all patient-facing support content, including Help Center articles, IVR messaging, and macros.
• Write Help Center articles that empower patients with self-service, and train and optimize our AI Agent to better support customers.
• Design a Help Center structure that is intuitive and easy to navigate.
• Craft sample messaging that accelerates our agents' ability to support patients across all communication channels.
• Design AI-ready content by structuring information that supports conversational AI, ensuring accuracy, clarity, and alignment with patient needs.
• Keep content fresh and relevant by implementing processes that ensure materials reflect evolving team needs, business functions, product details, and program changes, and that updates flow into the AI Agent's training data.
• Audit and refine Help Center content to maintain consistency, accuracy, and trustworthiness across all channels.
• Maintain and refine a style guide to define best practices for creating patient-facing content.
• Collaborate with Marketing, CRM, and Digital Experience teams to drive content consistency across all channels and alignment with BlinkRx's brand.

What You'll Need

• Bachelor's degree with 5+ years of experience in Technical Writing, Content Strategy, Knowledge Management, Communications, or related field. Healthcare experience is a plus.
• Demonstrated experience with technical writing and ability to provide work samples. Experience writing for AI Agent training is a plus.
• Familiarity with AI conversational design, prompt writing, or training AI systems with structured content.
• Strong ownership mentality and high-quality standards. You will be responsible for all of our team's patient-facing content.
• Experience developing and following style guides and tone of voice standards.
• Strong analytical skills and ability to translate raw data and feedback into clear, actionable content improvements.
• Exceptional attention to detail.
• Contact center or customer support content experience is a plus.
• Experience designing conversational AI journeys, intents, or dialog flows is a plus.

Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.